Aggression courses at Learnit
The complete range of courses
Multiple dates
2 days
Dealing with aggression in government/law enforcement
In you learn to respond professionally to verbal and physical aggression from members of the public. You practise with an actor on realistic situations from your own working practice.
Multiple dates
2 days
Dealing with aggression in healthcare
In this course you learn to recognise, assess and de-escalate aggression from clients, patients and bystanders. You practise with an actor on real-life situations from your own work.
Multiple dates
2 days
Dealing with aggressive customers
In this course you learn how to respond professionally to angry, unreasonable and verbally aggressive customers. You practise with an actor and go home with concrete de-escalation techniques.
Reviews
What others say about our courses.
"An excellent course at a lovely venue. The trainer's personal approach makes sure it never gets boring. I learnt a great deal."
"Enjoyable, practical course."
"Enjoyable and instructive course. A good balance between knowledge transfer and practical exercises. Very practically applicable in my own work."
“The information about courses on the website immediately gave me the feeling: this is the place for me / this is what I'm looking for. Very clear. When I registered, I received an immediate response along with additional information.”
P. Scheuerman, Gemeente Amsterdam
Rating 7.8
"Learned lots of handy tricks"
"A very good course that can be applied in practice."
Why choose training at Learnit?
Specialised trainers
High rating
Flexible range
