Aggressive behaviour in the workplace calls for a professional, decisive response. In these courses you learn to recognise aggression at an early stage, to de-escalate and to safeguard your own boundaries. You practise with real-life situations, so that you stay calm and resilient when it counts.
Dealing with aggression
In this course you will learn to adopt a professional basic attitude when faced with verbal and physical aggression. You will practise de-escalating conversation techniques, gain insight into your own reactions and learn to set boundaries, so that you stand your ground more firmly in threatening situations.
Dealing with aggression in government/law enforcement
In you learn to respond professionally to verbal and physical aggression from members of the public. You practise with an actor on realistic situations from your own working practice.
Dealing with aggression in healthcare
In this course you learn to recognise, assess and de-escalate aggression from clients, patients and bystanders. You practise with an actor on real-life situations from your own work.
Dealing with aggressive customers
In this course you learn how to respond professionally to angry, unreasonable and verbally aggressive customers. You practise with an actor and go home with concrete de-escalation techniques.
