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Do you feel as though you are running to catch up with yourself, often short of time, with an ever-increasing workload? If you can no longer find a good balance between work and private life, our two-day course is for you. You will learn to get more of a grip on your work and, because time management is above all self-management, we will also look at who you are. Assertiveness, delegating and dealing with stress are the central skills.

To be a good manager, you need to know yourself well. Self-reflection is essential here, and the art lies in finding a balance between speaking up, daring to confront, giving feedback and following through. But also: being patient, sitting on your hands when necessary and leaving ownership with your employees. Only then can you keep the results clearly in view, respect the relationship and fulfil this particular role with a good dose of energy (and some humour!). In our three-day Management course you will gain insight into your own leadership style and into how to inspire and motivate your employees. You will experience and deepen skills and techniques in various conversation situations and reflect on your own actions.

This e-learning course, with official Microsoft material, prepares you for the official Microsoft exam to become certified in this subject. The course is entirely in English, which is why part of the information page is in English as well. On the "Details" tab you will find a short description followed by all the topics covered in this e-learning course.

Would you like to get to grips with the basics of Excel? In this two-day course you learn all about the standard applications of Excel. You will discover that with a few simple basic rules you can quickly make highly complex calculations. At the end of the two days you will have mastered the complete basics of Excel and be able to create attractive spreadsheets. You will then be able to use the best-known functions in Excel to create clear and attractive charts and tables.

Your body is your instrument, but sometimes this instrument falters and works against you. This can cause quite a lot of tension. During this course we tackle that tension literally: out of the head and into the body! You get to know your body again through physical exercises. By facing the tension, magnifying it and bringing it under control with playful techniques, you notice that your focus shifts and blockages are removed. As a result, you achieve your goals in a relaxed way and with more enjoyment.

Sometimes it is not possible to attend a meeting, seminar, conference or lecture. Zoom offers the ideal solution for this: attending a live meeting from home. You see the host(s) on your screen (mobile, laptop or PC) as well as the other participants. The interface is highly intuitive; because the speaker automatically comes to the foreground, people do not talk over one another. Only once you have taken part do you realise what possibilities this can offer. The trainer takes you through the various options of the programme and there is room for questions.

To strengthen working relationships and keep performance high, it is necessary to address one another's behaviour from time to time. Feedforward is a method for encouraging someone to display desired behaviour in the future and, unlike feedback, it does not focus on the past but on what is already going well and how more of it can be achieved. Because feedforward is aimed at positive reinforcement, the other person will be more open to it. In this course you will learn what feedforward is and how to use it effectively in daily practice.

Customer complaints are often associated with 'awkward hassle', while they in fact go hand in hand with product improvement. There is a great deal to be gained from listening critically to what your customer has to say. In our two-day course you will work actively with a range of practical examples, so that you experience for yourself how to conduct positive, solution-focused conversations with customers who have a complaint.

Companies naturally want the right person in the right place: that saves a great deal of time and money. Making a good 'match' is therefore important. In our two-day course you are given all the techniques to make that good 'match'. Together with the other participants you practise various interview situations and discover that your interviewing skills take a positive turn.

Still don't know 'what you want to be when you grow up'? Do you feel that what you do gives you less and less energy? Or that there is simply too much to choose from in life?! All good reasons to embark on a career coaching programme! Career coaching is aimed at exploring how you can work with more enjoyment and energy again. To do that, we start with the basics: you.

The terms mission and vision are buzzing around almost every company these days. Your mission and vision put your reason for existing into words. They provide direction, create focus and connect both employees and customers. In this course you will formulate the mission and vision of your own organisation. After the course you will have the tools to link your organisation's core values to the core qualities of your employees.