Difficult or unwanted behaviour in the workplace calls for a professional response. In these courses you gain practical tools to confront constructively, set boundaries and stay calm. You learn to address the behaviour without damaging the relationship.
Dealing constructively with gossip in the workplace
Talking about colleagues is part of working life. But when conversations become structurally negative, a problem arises. The working atmosphere suffers, people feel excluded and productivity drops. In this course you learn to recognise negative gossip in good time and to tackle it decisively. You analyse your own team, practise difficult conversations and receive concrete tools for improving the culture in your department. You go home with an approach you can apply straight away.
Behavioural disorders: dealing professionally with problem behaviour
In this course you learn to recognise problem behaviour and deal with it in a professional, respectful and decisive way.
Inappropriate Behaviour: Recognising, Understanding and Addressing It
In this course you gain insight into inappropriate behaviour: what it is, how it arises and how to recognise it. You practise conducting conversations, giving feedback and intervening, so that you contribute to a safe and respectful working environment.
Dealing with difficult people
In this course you will learn to deal with other people's difficult behaviour in a professional way. You will gain insight into your own communication style, recognise pitfalls and discover how to stay in control of unpleasant situations without losing your job satisfaction or productivity.
