Switch to the Dutch version/Switch to the English version
Specialised trainers
High rating
Flexible range
Person taking notes during a conversation with someone on the sofa in a modern office setting
Multiple dates
2 days

Complaints Management: the Value of Complaints

In this course you learn how to turn complaints into valuable feedback. You practise difficult conversations, listening techniques and drawing up a workable complaints policy.


Startgarantie:
Multiple dates available

Show me
Woman in an office setting on the phone, making notes, with a laptop and coffee cup on the desk.
16 September 2026
2 days

Customer-focused telephone skills

You learn to deal with customers on the telephone in a professional and customer-focused way. From answering the call to hanging up, you work consciously on your voice, listening technique and complaint handling.


Startgarantie:
16 September 2026

Show me
Two men shaking hands in a formal setting with a blurred background.
Multiple dates
2 days

Negotiating

In this negotiation course you will discover which style and techniques suit you. You will learn to prepare thoroughly, to use questioning techniques and to argue convincingly. This way you represent your interests more strongly and work purposefully towards win-win situations.


Startgarantie:
Multiple dates available

Show me
Two people shaking hands over a desk with a laptop and paperwork in an office setting.
Multiple dates
2 days

Sales: selling with results!

In this two-day course you work on the skills you need to sell with more enjoyment, confidence and results. You practise conversation techniques, presenting and closing, and apply everything directly to your own practice.

Multiple dates available

Show me
Employees with headsets at work in an office, multitasking and providing customer service on computers.
Multiple dates
2 days

Telephone acquisition

In you learn how to conduct relaxed and effective telephone acquisition calls. You discover your own style, build a strong call script and practise with openings, objections and closings.

Multiple dates available

Show me

Reviews

What others say about our courses.

"A course in a small group was very pleasant. Plenty of room for your own input and attention for everyone. The explanations were clear and the trainer was pleasant to deal with."

Negotiating
“I was very pleased with the course. Theory is well alternated with exercises geared to your own professional practice. It makes telephone acquisition a lot more enjoyable. I have just applied the techniques I learned, and successfully!”

L. de Jong, Nederlands Debat Instituut - Telefonische acquisitie
Rating 8.2
“An excellent course, practical and directly applicable.”

G. Kleijer, AFAS Software B.V. - Onderhandelen
Rating 8.7
“'A pleasant and instructive course, with plenty of practice in conversation techniques. Pleasant course and trainer.'”

R. Mooi, Gelre Ziekenhuizen Apeldoorn - Klantgericht telefoneren
Rating 7.6
"Tailor-made course! Based on the intake, the course was adapted to our (my) requirements. The course ties in nicely with day-to-day practice."

Complaints Management: the Value of Complaints
“I would certainly recommend this course. The course is tailored very well to your specific learning objectives, which you discuss with the trainer beforehand. Theory and exercises are matched to your own situation, which means you end up with a great deal of practically applicable knowledge that really moves you forward. The atmosphere during the course was very good too; the trainer has an infectious enthusiasm and puts a lot of attention into preparing each training day.”

R. Goudsmit - Sales: verkopen met resultaat!
Rating 9.0

Why choose training at Learnit?

Specialised trainers

High rating

Flexible range

Find out more about Learnit