A good conversation makes all the difference, whether you are persuading someone, giving feedback or delivering a difficult message. In these courses you sharpen your conversation skills: listening properly, asking the right questions and staying calm under pressure. You practise with recognisable situations from your own work.
Communication skills
In this Communication Skills course you discover your personal communication style, with your strengths and pitfalls. You learn to communicate clearly, calmly and convincingly, to listen actively and to give and receive feedback, so that you gain more control in every conversation.
Conversation skills
In this Conversation Techniques training course you will learn to conduct conversations purposefully. You will practise listening, probing, giving feedback and handling resistance and emotions. With practical models, such as the iceberg theory, you gain a grip on the conversation and on yourself.
Influencing skills and powers of persuasion
In this training course you will develop your own style of influencing. You will learn to persuade, negotiate, motivate and deal with resistance. You will practise with push and pull energy and draw up a personal action plan to apply what you have learned straight away.
Advisory skills
In this course you work on your advisory skills and develop a personal advisory style. You go through the entire advisory process, from the initial request to the final meeting, and practise conversation skills, dealing with resistance and persuading. Afterwards, you will present advice in a structured and convincing way.
Influencing Skills (7 days)
In this six-month programme you develop a natural and persuasive style of influencing. You work on skills such as negotiating, arguing your case and connecting with the interests of others, and apply the material directly in your own practice through assignments and a case study.
Conflict management
In this Conflict Management course you learn to recognise and understand the background to conflicts. You practise conversation techniques for de-escalation, learn to deal with resistance and emotions, and discover your own role and style. In this way you give a positive turn to difficult situations.
Giving and receiving feedback
In this course you learn how to give and receive feedback constructively. You discover techniques for adjusting behaviour, strengthening cooperation and creating an open communication climate. You also learn how to deal with emotions, criticism and difficult conversations.
Conducting bad-news conversations
In this course you learn to structure a bad-news conversation in five phases: from the introduction to the follow-up appointment. You discover how to remain clear and firm while keeping an eye on the impact on the recipient. That way you hold a conversation that is both businesslike and humane.
These courses by city
All dates, the room and directions, by location: