Practical courses for municipalities

Service, leadership and communication

No-obligation advisory meeting

Recognisable situations, practical solutions

Whether it concerns the front desk, neighbourhood teams, customer contact or internal collaboration - our courses tie in with the day-to-day practice of municipal staff.

Municipalities that work with us

Gemeente Amsterdam
City of Rotterdam
Gemeente Den Haag
City of Utrecht
Gemeente Eindhoven

And 10+ other municipalities Show less

Gemeente Tilburg
Gemeente Groningen
Gemeente Almere
Municipality of Breda
Gemeente Nijmegen
Gemeente Apeldoorn
Gemeente Haarlem
Gemeente Arnhem
Gemeente Zaanstad
Municipality of Amersfoort

85%

of participants apply the tools directly in practice

2000+

municipal employees trained in 2025

4.8/5

average rating of our courses

Start with a Pilot - Without Risk

Would you like to see how our courses work first? Start with a pilot!

Our proposal

Introductory meeting, no obligation

We discuss your challenges and needs
Select one team

Choose one team or department for the pilot
Tailored training

Including intake and evaluation

What it delivers

Directly applicable

85% apply the tools directly in practice
Measurable impact

Visible improvement from day one
Satisfied employees

Average rating of 4.8/5

Request a pilot

Results in Practice

Find out how other municipalities have improved their services with Learnit courses.

Gemeente Amsterdam

Customer Contact Centre (KCC)

Challenge

Staff found it difficult to handle complex conversations and escalating situations at the front desk.

Result

After the "Conversation Skills" and "Dealing with Aggression" training courses, staff feel more confident and the number of escalations has fallen by 40%.

City of Rotterdam

Social domain - Neighbourhood teams

Challenge

Team leaders wanted to coach more effectively without hierarchical authority.

Result

The "Leading without authority" training course has led to better collaboration and higher employee satisfaction in the neighbourhood teams.

City of Utrecht

Civil Affairs

Challenge

A need for better customer focus and motivating conversation techniques in complex cases.

Result

Employees say they are better able to help residents and get more enjoyment out of their work. Customer satisfaction rose by 25%.

Municipalities that trust us

Gemeente Amsterdam City of Rotterdam City of Utrecht Gemeente Den Haag

Popular Courses for Municipalities

Based on our experience with front desks, neighbourhood teams, customer contact centres and the social domain, we have selected these courses specially.