Not satisfied with your training course? Does it not quite match your expectations? That is what Learnit's money-back guarantee is for. It gives you certainty and helps you choose the right learning product. Subject to the conditions below, you can get your money back from Learnit. Here is how it works.
What conditions must you meet as a participant?
Depending on the total duration of the product, you may have taken part for a maximum period:
- 4 to 2 days: up to 50 per cent of the course duration.
- 3 to 10 days: a maximum of 50 per cent, up to a maximum of 2 days.
- 10 days or longer: up to 50 per cent, with a maximum of 4 days.
You must have paid for the product in full before the request is submitted. You must also have indicated on site at Learnit, i.e. to the trainer or another representative of Learnit, that you are not satisfied. You must then state by e-mail that same day that you are not satisfied with the product and that you do not wish to continue the course.
Submitting a request:
Contact info@learnit.nl, quoting ‘money-back guarantee’. State which product this concerns. You must submit this request no later than two days after breaking off the product. Learnit will then contact you within five working days. We will look for an alternative together with you. If you opt for one, the difference in cost will be settled. With a cheaper alternative you will receive money back. If you opt for a more expensive course, you will have to pay the difference. Can't find an alternative? Then we will refund the full amount within thirty days.
Exceptions:
The money-back guarantee does not apply to e-learning, home study, books, events, coaching and other products that are used in one go or last less than four hours. The guarantee does not apply to in-company training courses.
