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Conflict Management in-company

A two-day course just for your group. You choose the date and the place, and the trainer tailors the content to your practice beforehand.

8.8 from 15 reviews 4,6 on Google NRTO quality mark

Previously attended by staff from VodafoneZiggo, T-Mobile Netherlands B.V, Gemeente Oostgelre, Robert Bosch S.A and others.

  • Tailored: matched to the level and goals of your team
  • Trainers from the field, who do the work themselves
  • At your premises, at ours or online, on a date that suits you
  • In Dutch or English, in the language of your choice
MiekeRobMichaelaChristy

Your trainer: Mieke, Rob, Michaela or Christy 1.252 evaluations in total, average score 8,9. View the trainers

What the course covers

Conflicts provoke resistance, but they also offer opportunities. The Conflict Management course gives you insight into how conflicts arise and how to de-escalate them. You practise conversation techniques and discover your own role, so that you act more confidently and with greater empathy.

Read the full programme of Conflict Management

How an in-company course works

  1. RequestYou tell us which course it concerns, how many people and roughly when. You receive a quotation with a fixed price for the group.
  2. AlignmentWe discuss what the group can already do and what should be different afterwards. The trainer adapts the examples and exercises accordingly.
  3. The courseOn the day and at the place you chose, with course materials for every participant.
  4. AfterwardsEvery participant receives a certificate of attendance.

Practical information

Duration
Two-day course
Group
Only your own people
Location
At your office, at one of our locations or online
Date
You choose
Language
Dutch or English
Included
Course materials and a certificate of attendance
Price
Fixed price per group, in a tailored quotation (scheduled course: EUR 1250,- excl. VAT per participant)

The trainers of this course

Ratings from participants after completing their course, across all courses by this trainer.

Mieke

Trainer in conversation techniques and train-the-trainer 8,8 from 386 evaluations

Rob

Trainer in communication and leadership 8,6 from 346 evaluations

Michaela

Trainer communication and personal development 9,1 from 264 evaluations

Christy

trainer in communication and leadership 9,2 from 256 evaluations

What participants say about Conflict Management

8.8
Conflict Management course: average 8.8 from 15 reviews

“I have a very good impression of the course and was able to apply it in my work straight away!”

S. Brokx - VodafoneZiggo10.0

“Before I started this training course, I wanted to reach a certain level of knowledge and confidence to be able and willing to handle a difficult conflict. Thanks to the information, the training and practising together, I now know that I dare to tackle this conflict.”

R. van Nigtevecht - T-Mobile Netherlands B.V.9.8

“This training course gives you a good picture of the various aspects of conflict and of where the points of leverage are for dealing with conflict. For people who want to prevent conflict in particular, this is a very useful course.”

E. Ploum
Gemeente Oostgelre9.6

“Highly recommended – you can use this every day, at home, at work, anywhere.”

S. Vermeulen
Robert Bosch S.A.9.1

“It was a small group, but that was exactly right! It meant there was plenty of individual attention for participants' questions. The trainer was knowledgeable and related everything to practice. The course material (theory) was used as support (I went through most of it at home myself), which suited me fine. The trainer went into the questions in depth using clear examples and worked-out solutions.”

N. Houben
Volvo Cars9.0

“Very instructive course!”

A. Gün
Mooiland9.0

Frequently asked questions about Conflict Management in-company

Where does the in-company Conflict Management course take place?

Wherever suits you: at your office, at one of our training locations or online. You also choose the date.

Can the content be tailored to our organisation?

Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.

How large can the group be?

That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.

What does Conflict Management in-company cost?

You get a fixed price for the whole group, in a tailored quote. For a group this works out cheaper than booking everyone individually. For comparison: a place on the scheduled course costs EUR 1250,- excl. VAT per participant.

Can the course be delivered in English?

Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.

Do participants receive a certificate?

Yes, every participant receives a certificate of attendance afterwards.

How do I request a quote?

Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.

Who is the Conflict Management course suitable for?
The Conflict Management course is suitable for anyone who regularly has to deal with conflict situations, or who tends to avoid them. Think of managers, team members, HR staff, customer contact staff and professionals who want to feel more confident. No prior knowledge is required. You work in a small group of no more than eight participants, so there is plenty of room to practise with your own real-life situations.
Which topics are covered during the Conflict Management course?
During the Conflict Management course you cover, among other things: different types of conflict, verbal and non-verbal communication, causes of miscommunication, conflict management styles, core qualities and pitfalls, limiting beliefs, conversation techniques for de-escalation, dealing with resistance and emotions, and discovering mutual interests. You practise extensively with real-life situations, so that you apply what you have learned straight away.
Which conversation techniques do you learn during the Conflict Management course?
During the Conflict Management course, you learn concrete conversation techniques to de-escalate conflicts: active listening, summarising, asking follow-up questions and identifying causes and sticking points. You also practise recognising resistance and emotions, using verbal and non-verbal communication and making constructive use of openings. By practising extensively in a group of no more than eight participants, you experience the effect of a different approach straight away.
What is the approach of the Conflict Management course?
The Conflict Management course works with a personal intake beforehand, in which the trainer identifies your learning objectives and tailors the programme accordingly. The course is classroom-based and is given in groups of no more than eight participants. The approach is active: you learn mainly by doing and by practising with realistic conflict situations, not by listening to theory.
Which conflict management styles will you learn to apply during the Conflict Management course?
During the Conflict Management course you gain insight into different conflict management styles and learn which style best suits which situation. You examine your own preferred style, discover your core qualities and pitfalls, and practise with alternative styles. This allows you to switch flexibly and to respond more decisively, more convincingly and more empathetically in difficult situations.
What is the difference between the Conflict Management course and a Conversation Techniques or Negotiation course?
The Conflict Management course focuses specifically on situations in which emotions, resistance and conflicting interests play a role. You learn to analyse conflicts, de-escalate them and turn them into a constructive outcome. A Conversation Techniques course is broader and mainly covers general communication skills such as listening, summarising and asking follow-up questions. Without the specific focus on escalation dynamics. A Negotiation course is about reaching a deal in which both parties agree on terms, often in a business context. In Conflict Management, by contrast, you work on your own role, core qualities, pitfalls and limiting beliefs around conflict. You practise different conflict management styles and learn to deal with resistance in yourself and in the other person. The course is delivered in a classroom setting in groups of no more than eight participants.
When should you choose a classroom-based Conflict Management course instead of a book or online course?
A book or e-learning gives you theory about conflict styles, communication and de-escalation, but you do not practise with your own reaction patterns under pressure. It is precisely the latter that makes the difference during a real conflict. The classroom Conflict Management course In a group of no more than 8 participants you practise with realistic conversation situations, receive direct feedback from the trainer and see how others respond to your attitude and tone. Beforehand there is an intake in which your learning objectives are identified. Choose a classroom course if you notice that you avoid conflict, react emotionally or get stuck in repeating patterns. Choose self-study if you are mainly looking for conceptual understanding and rarely need to conduct such conversations yourself.
How can I tell in advance whether the Conflict Management course matches my personal situation?
Before the Conflict Management course (classroom-based) begins, the trainer holds an intake interview with you. In that conversation, the trainer establishes which conflict situations you encounter in practice, which role you usually take on and what your personal learning objectives are. The final programme is determined on this basis. Think of an emphasis on de-escalation, dealing with resistance, or recognising your own core qualities and pitfalls. The group has a maximum of eight participants, which leaves room for you to bring in and practise your own cases. Not sure whether the course suits your role or type of conflict? You can discuss this during the intake interview before you make a definite booking.

Conflict Management for your team?

Request a quote without obligation and an adviser will be in touch shortly. With one or two colleagues? Conflict Management is on the scheduled courses calendar 7 times in the coming year, in Amsterdam, Utrecht, Eindhoven, Groningen and Arnhem.

Request a quote View the scheduled dates
Private groupfixed price, tailored quotation
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