Conflict Management course
In this Conflict Management course you learn to analyse, de-escalate and resolve conflicts. You work on conversation techniques, deal with resistance and emotions and strengthen your own role.
NRTO quality markFree cancellation up to four weeks before the start, so feel free to book now.
In brief. Conflict Management is a 2-day classroom course. You can attend it in Amsterdam, Utrecht, Groningen and Zwolle or online, in a group of no more than 8 participants. The price is € 1250,- excl. VAT per participant, including course materials, lunch on location and a certificate of attendance. For a team or department we also deliver this course in-company.
- Turning conflicts into opportunities
- More self-assured under pressure
- Practical exercises with immediate effect
- A maximum of eight participants per group
- Personal intake with the trainer beforehand
Your trainer: Mieke, Rob, Michaela or Christy 1.252 evaluations in total, average score 8,9. View the trainers
Conflicts provoke resistance, but they also offer opportunities. The Conflict Management course gives you insight into how conflicts arise and how to de-escalate them. You practise conversation techniques and discover your own role, so that you act more confidently and with greater empathy.
Description
Conflicts often bring up negative feelings, but they also offer opportunities. Those who understand the background of a conflict and know how to act sensibly can turn a disagreement into a better outcome for both parties.
In this Conflict Management course you gain insight into how conflicts arise, escalate and can be de-escalated again. You learn to analyse conflicts, recognise starting points for resolution and examine what role you yourself take in difficult situations. You also work on conversation techniques that allow you to communicate more effectively, even when emotions or resistance play a part.
You practise extensively with real-life situations, so that you experience for yourself the effect of a different attitude and approach. In this way you develop an approach that suits you and feel more confident in conflict situations.
Topics
The following topics, among others, are covered during the course:
- Different types of conflict: what kinds of conflict do you mainly deal with?
- The communication process: how do we actually communicate with each other?
- Verbal, non-verbal and paralinguistic communication: your body language and tone make the message.
- Causes of conflict: becoming aware of noise factors in communication. Your own frame of reference often turns out to be the source of miscommunication.
- Different views of the same conflict: what are facts and what are interpretations?
- Your own role in a conflict: insight into your way of handling conflict and applying different conflict-handling styles.
- Exploring core qualities and pitfalls: behind every pitfall lies a quality, and vice versa. This insight helps you communicate more effectively.
- Limiting thoughts and beliefs: why are you afraid to enter into conflict?
- Applying conversation techniques: de-escalating conflicts by listening carefully, naming causes and sticking points, summarising, asking follow-up questions and making constructive use of openings.
- Dealing with resistance: recognising and handling emotions and resistance in the other person and in yourself.
- Promoting cooperation: making a problem analysis and discovering and pursuing mutual interests.
Result
After this course you understand how conflicts arise and why they can escalate. You know how to de-escalate a conflict and give it a positive turn. You are aware of your own attitude and way of communicating in difficult situations, and you can deal with resistance and emotions. As a result, you act more decisively, more convincingly and more empathetically when things get tense.
Target audience
This course is eminently suitable for anyone who (regularly) has to deal with conflict situations, or who tries to avoid them as much as possible. Do you recognise yourself in one or more of the points below?
You want to gain a better understanding of the background of conflicts, you want to deal better with interests and emotions during a conflict, you usually avoid conflicts as much as possible but no longer want to shy away from them, you want to stand your ground more firmly during difficult conversations.
This list is of course not exhaustive, because everyone is different. What do you want to focus on within the theme of conflict management?
Teaching method
You start with an intake meeting in which the trainer maps out your personal learning objectives. The final programme is determined on that basis, so that the course really matches your situation.
During the course days you work in a small group of no more than eight participants. That small setting creates a safe atmosphere in which you can calmly experiment with new behaviour and new conversation techniques.
We believe in doing and experiencing. You therefore practise extensively with practical cases, role plays and short reflection exercises. Your own examples from work or private life are more than welcome; they are precisely what makes what you have learned immediately applicable.
The trainer gives personal feedback and alternates short pieces of theory with active working methods. This way you build the confidence to tackle conflicts constructively, step by step.
Prior knowledge
No specific prior knowledge is required for this course. It is useful, though, if you occasionally deal with conflict situations, at work or in your private life. Are you open to looking at your own role and willing to try out new behaviour? Then this is the right course for you.
Practical information
- Number of days
- 2 days
- Course times
- from 10 am to 5 pm
- Teaching hours
- 12 hours
- Education level
- Suitable for all levels
- Preparation time
- None
- Included
- Course materials and lunch on site
- Certificate
- At the end of the course you will receive a certificate of attendance
- Cancel
- Free up to four weeks before the start (cancellation terms)
Language
The course is given in Dutch as standard. The trainer speaks English. English-language course materials can be used. If at least 3 participants register, the course can also be given entirely in English.
In-company
Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.
Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.
All start dates
2 training days. Confirmed dates first, then in order of date.
- Thu 5 November 2026Certain to go ahead Online · 10:00–17:00 Enrol
- Thu 5 & Thu 19 November 2026 Groningen · 10:00–17:00 Enrol
- Thu 5 & Thu 19 November 2026 Zwolle · 10:00–17:00 Enrol
- Tue 17 Nov & Tue 1 Dec 2026 Utrecht · 10:00–17:00Free cancellation until 20 October Enrol
- Mon 4 & Mon 18 January 2027 Utrecht · 10:00–17:00Free cancellation until 7 December Enrol
- Tue 9 & Tue 23 February 2027 Amsterdam · 10:00–17:00Free cancellation until 12 January Enrol
No suitable start date? Send us a date request, and we'll look at the options together.
This course for your team?
Plan your own group on a date that suits you, at your office, at our premises or online. We tailor the content to your day-to-day work, and training a whole group is cheaper than individual bookings.
- Your date and location
- Tailored content
- Multiple groups or an academy are also possible
- More than 25 years' experience
The trainers for this course
Ratings from participants after completing their course, across all courses by this trainer.
Mieke
Trainer in conversation techniques and train-the-trainer 8,8 from 386 evaluations
Rob
Trainer in communication and leadership 8,6 from 346 evaluations
Michaela
Trainer communication and personal development 9,1 from 264 evaluations
Christy
trainer in communication and leadership 9,2 from 256 evaluationsWhat others say about this course
Conflict Management course: average 8.8 from 15 reviews
“I have a very good impression of the course and was able to apply it in my work straight away!”
“A company that thinks along with you. The course was tailored to our wishes, which was very welcome and made it easier to apply in daily life. TOP!”
“This training course gives you a good picture of the various aspects of conflict and of where the points of leverage are for dealing with conflict. For people who want to prevent conflict in particular, this is a very useful course.”
“What particularly appealed to me about the course was and is the personal approach, which immediately gave me a basis of trust. Recognising situations from practice gives you, as a participant, a feeling of being heard and motivated. I also found the customer contact very pleasant.”
“Very instructive course!”
“Highly recommended – you can use this every day, at home, at work, anywhere.”
“Before I started this training course, I wanted to reach a certain level of knowledge and confidence to be able and willing to handle a difficult conflict. Thanks to the information, the training and practising together, I now know that I dare to tackle this conflict.”
“The trainer listened carefully to our personal objectives and adapted the content of the lessons to each participant. The trainer was clear, was able to make the material easy to grasp and, in her professionalism, also dared to use personal examples. She created a safe environment and an atmosphere in which the participants could work together well. I experienced clear communication from Learnit. It was pleasant that there was contact by telephone beforehand. The materials were well put together.”
“I learned new insights and techniques, and I was pleasantly surprised by the tailored approach Learnit offered. In this case the trainer delivered excellent bespoke work!”
“I have rarely attended a course that was so well organised, right down to the last detail, with excellent trainers. Should I take another course in the future, at least I know it will be in good hands.”
“It was a small group, but that was exactly right! It meant there was plenty of individual attention for participants' questions. The trainer was knowledgeable and related everything to practice. The course material (theory) was used as support (I went through most of it at home myself), which suited me fine. The trainer went into the questions in depth using clear examples and worked-out solutions.”
"The course more than met my expectations on every point. The material is interesting and was also clearly presented. The trainer has a thorough command of the subject and gets it across well; wherever you do not understand something, she explains it clearly. I found the video analysis combined with feedback very pleasant."
“Learnit is an enjoyable organisation with a wide variety of courses. They have pleasant, positive and enthusiastic trainers. Not a standard course with a presentation, but plenty of room for your own input, which the trainers respond to well. That is stimulating and keeps you alert.”
“The content was completely tailored to our needs and to the examples we put forward. There was a clear structure setting out how the days would run and we were able to cover everything. All the necessary time and attention was given to that, which was very positive. The course material was very good. We received a course folder and a book on conflict management. We were able to discuss a lot of cases: I found it a varied programme and very instructive.”
“Just do it!!”
Training formats
Classroom
2 days€ 1250,-- Pleasant venue with a good trainer
- Small groups
- Inspiring and motivating
In-company
Bespoke trainingOn request- 100% for your group
- Bespoke training
- At your place or ours
Workshop
Up to 4 hours for groupsOn request- Suitable for events
- Interactive and inspiring
- Large groups too
Private training
At our place or yoursOn request- 100% just for you
- Achieve a lot in little time
- Whenever you want
Frequently asked questions
Can I cancel free of charge?
Yes. Up to four weeks before the first day of the course you can cancel free of charge, without giving a reason. You then receive a credit note or, if you have already paid, a refund. If you cancel later, you pay part of the course fee: 25% between four and two weeks before the start, 75% in the two weeks before it and 100% in the final week. Moving to another start date is free of charge up to two weeks before the start, after that 50%. Sending a colleague in your place is always possible. Read the cancellation terms.
Who is the Conflict Management course suitable for?
Which topics are covered during the Conflict Management course?
Which conversation techniques do you learn during the Conflict Management course?
What is the approach of the Conflict Management course?
Which conflict management styles will you learn to apply during the Conflict Management course?
What is the difference between the Conflict Management course and a Conversation Techniques or Negotiation course?
When should you choose a classroom-based Conflict Management course instead of a book or online course?
How can I tell in advance whether the Conflict Management course matches my personal situation?
What does the Conflict Management course give me that I would not learn from a book, a podcast or a generic AI chatbot about conflict?
How soon after the Conflict Management course can I really apply my new approach in the workplace?
What is the difference between the role of a participant on this course and that of a mediator? Will I also learn to mediate between others here?
How much does the Conflict Management course cost and how long does it take?
You can find the current price at the top right of this course page, along with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.
Next start date: Thu 5 & Thu 19 November 2026 in Groningen, can also be attended online
Free cancellation up to four weeks before the start, so you can secure a place now.