Who is the Conflict Management course suitable for?

The Conflict Management course is suitable for anyone who regularly has to deal with conflict situations, or who tends to avoid them. Think of managers, team members, HR staff, customer contact staff and professionals who want to feel more confident. No prior knowledge is required. You work in a small group of no more than eight participants, so there is plenty of room to practise with your own real-life situations.

Which topics are covered during the Conflict Management course?

During the Conflict Management course you cover, among other things: different types of conflict, verbal and non-verbal communication, causes of miscommunication, conflict management styles, core qualities and pitfalls, limiting beliefs, conversation techniques for de-escalation, dealing with resistance and emotions, and discovering mutual interests. You practise extensively with real-life situations, so that you apply what you have learned straight away.

Which conversation techniques do you learn during the Conflict Management course?

During the Conflict Management course, you learn concrete conversation techniques to de-escalate conflicts: active listening, summarising, asking follow-up questions and identifying causes and sticking points. You also practise recognising resistance and emotions, using verbal and non-verbal communication and making constructive use of openings. By practising extensively in a group of no more than eight participants, you experience the effect of a different approach straight away.

What is the approach of the Conflict Management course?

The Conflict Management course works with a personal intake beforehand, in which the trainer identifies your learning objectives and tailors the programme accordingly. The course is classroom-based and is given in groups of no more than eight participants. The approach is active: you learn mainly by doing and by practising with realistic conflict situations, not by listening to theory.

Which conflict management styles will you learn to apply during the Conflict Management course?

During the Conflict Management course you gain insight into different conflict management styles and learn which style best suits which situation. You examine your own preferred style, discover your core qualities and pitfalls, and practise with alternative styles. This allows you to switch flexibly and to respond more decisively, more convincingly and more empathetically in difficult situations.

What is the difference between the Conflict Management course and a Conversation Techniques or Negotiation course?

The Conflict Management course focuses specifically on situations in which emotions, resistance and conflicting interests play a role. You learn to analyse conflicts, de-escalate them and turn them into a constructive outcome. A Conversation Techniques course is broader and mainly covers general communication skills such as listening, summarising and asking follow-up questions. Without the specific focus on escalation dynamics. A Negotiation course is about reaching a deal in which both parties agree on terms, often in a business context. In Conflict Management, by contrast, you work on your own role, core qualities, pitfalls and limiting beliefs around conflict. You practise different conflict management styles and learn to deal with resistance in yourself and in the other person. The course is delivered in a classroom setting in groups of no more than eight participants.

When should you choose a classroom-based Conflict Management course instead of a book or online course?

A book or e-learning gives you theory about conflict styles, communication and de-escalation, but you do not practise with your own reaction patterns under pressure. It is precisely the latter that makes the difference during a real conflict. The classroom Conflict Management course In a group of no more than 8 participants you practise with realistic conversation situations, receive direct feedback from the trainer and see how others respond to your attitude and tone. Beforehand there is an intake in which your learning objectives are identified. Choose a classroom course if you notice that you avoid conflict, react emotionally or get stuck in repeating patterns. Choose self-study if you are mainly looking for conceptual understanding and rarely need to conduct such conversations yourself.

How can I tell in advance whether the Conflict Management course matches my personal situation?

Before the Conflict Management course (classroom-based) begins, the trainer holds an intake interview with you. In that conversation, the trainer establishes which conflict situations you encounter in practice, which role you usually take on and what your personal learning objectives are. The final programme is determined on this basis. Think of an emphasis on de-escalation, dealing with resistance, or recognising your own core qualities and pitfalls. The group has a maximum of eight participants, which leaves room for you to bring in and practise your own cases. Not sure whether the course suits your role or type of conflict? You can discuss this during the intake interview before you make a definite booking.

What does the Conflict Management course give me that I would not learn from a book, a podcast or a generic AI chatbot about conflict?

Books and podcasts give you theory on conflict management styles, communication models and core qualities. But you cannot practise. An AI chatbot can explain what de-escalating is, but it cannot sense your tone, body language and resistance. The classroom-based Conflict Management course is precisely about that practice. You work in a group of no more than eight participants with an experienced trainer, who tailors the programme to your situation on the basis of an intake. You practise with real conflict scenarios, receive immediate feedback on your verbal, non-verbal and paralinguistic communication, and experience how your own frame of reference and pitfalls come into play. You can learn theory anywhere; you can only change your behaviour under pressure by doing it and getting feedback.

How soon after the Conflict Management course can I really apply my new approach in the workplace?

The course is built around practising with realistic situations, not just theory. As a result, you can apply the basics (de-escalating through listening, summarising and asking follow-up questions, and deliberately switching between conflict-handling styles) in everyday conversations straight after the second day. For more demanding situations (long-running disagreements, heavily escalated conflicts involving emotions and resistance), it usually takes several weeks to months of conscious practice before it becomes second nature. One thing that helps: during the intake beforehand you bring in your own cases, so that during the course you practise with situations you recognise. The group has a maximum of 8 participants, which leaves room for personal feedback for each participant.

What is the difference between the role of a participant on this course and that of a mediator? Will I also learn to mediate between others here?

The Conflict Management course focuses on conflicts in which you are a party yourself, not on mediating between two other parties. A mediator is a neutral third party who guides a formal process; there are separate MfN-accredited mediation programmes lasting several months for that. In this classroom course you learn to recognise your own conflict-handling style, to communicate in a de-escalating way and to deal with your own emotions and resistance. The skills are partly transferable: by listening better, summarising and looking for mutual interests, you can also help colleagues resolve matters between themselves. If, however, you want to work professionally as a mediator, this course is a good foundation but not a substitute for a mediator training programme.

How much does the Conflict Management course cost and how long does it take?

You will find the current price at the top right of this course page, together with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.

Conflict Management course

Name: Conflict management
Price: 1250.0 EUR
Availability: InStock
Rating: 8.8 (15 reviews)

Conflicts provoke resistance, but they also offer opportunities. The Conflict Management course gives you insight into how conflicts arise and how to de-escalate them. You practise conversation techniques and discover your own role, so that you act more confidently and with greater empathy.

Description

Conflicts often bring up negative feelings, but they also offer opportunities. Those who understand the background of a conflict and know how to act sensibly can turn a disagreement into a better outcome for both parties.

In this Conflict Management course you gain insight into how conflicts arise, escalate and can be de-escalated again. You learn to analyse conflicts, recognise starting points for resolution and examine what role you yourself take in difficult situations. You also work on conversation techniques that allow you to communicate more effectively, even when emotions or resistance play a part.

You practise extensively with real-life situations, so that you experience for yourself the effect of a different attitude and approach. In this way you develop an approach that suits you and feel more confident in conflict situations.

Topics

The following topics, among others, are covered during the course:

Different types of conflict: what kinds of conflict do you mainly deal with?
The communication process: how do we actually communicate with each other?
Verbal, non-verbal and paralinguistic communication: your body language and tone make the message.
Causes of conflict: becoming aware of noise factors in communication. Your own frame of reference often turns out to be the source of miscommunication.
Different views of the same conflict: what are facts and what are interpretations?
Your own role in a conflict: insight into your way of handling conflict and applying different conflict-handling styles.
Exploring core qualities and pitfalls: behind every pitfall lies a quality, and vice versa. This insight helps you communicate more effectively.
Limiting thoughts and beliefs: why are you afraid to enter into conflict?
Applying conversation techniques: de-escalating conflicts by listening carefully, naming causes and sticking points, summarising, asking follow-up questions and making constructive use of openings.
Dealing with resistance: recognising and handling emotions and resistance in the other person and in yourself.
Promoting cooperation: making a problem analysis and discovering and pursuing mutual interests.

Result

After this course you understand how conflicts arise and why they can escalate. You know how to de-escalate a conflict and give it a positive turn. You are aware of your own attitude and way of communicating in difficult situations, and you can deal with resistance and emotions. As a result, you act more decisively, more convincingly and more empathetically when things get tense.

Target audience

This course is eminently suitable for anyone who (regularly) has to deal with conflict situations, or who tries to avoid them as much as possible. Do you recognise yourself in one or more of the points below?

You want to gain a better understanding of the background of conflicts, you want to deal better with interests and emotions during a conflict, you usually avoid conflicts as much as possible but no longer want to shy away from them, you want to stand your ground more firmly during difficult conversations.

This list is of course not exhaustive, because everyone is different. What do you want to focus on within the theme of conflict management?

Teaching method

You start with an intake meeting in which the trainer maps out your personal learning objectives. The final programme is determined on that basis, so that the course really matches your situation.

During the course days you work in a small group of no more than eight participants. That small setting creates a safe atmosphere in which you can calmly experiment with new behaviour and new conversation techniques.

We believe in doing and experiencing. You therefore practise extensively with practical cases, role plays and short reflection exercises. Your own examples from work or private life are more than welcome; they are precisely what makes what you have learned immediately applicable.

The trainer gives personal feedback and alternates short pieces of theory with active working methods. This way you build the confidence to tackle conflicts constructively, step by step.

Prior knowledge

No specific prior knowledge is required for this course. It is useful, though, if you occasionally deal with conflict situations, at work or in your private life. Are you open to looking at your own role and willing to try out new behaviour? Then this is the right course for you.

In-company

Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.

Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.

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Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.

Number of days:

2 days

Course times:

from 10 am to 5 pm

Study load:

14 hours

Education level:

This training is suitable for all levels.

Exemptions:

Exemptions do not apply to this course.

Preparation time:

No preparation time applies to this course.

Certificate:

At the end of the course, a certificate is issued as proof of participation.

The best training for you

At Learnit you will always find a course that takes you further. From (technical) IT skills to communication or personal leadership. You can also choose the training format that suits you best: a classroom course, a tailor-made course at your own office, an online course or an e-learning. We have the right course and the right format for everyone. Because learning in the way that suits you best delivers the best results.

Moving forward together

Taking a training course at Learnit means learning together. Together with your experienced trainer, together with your course group or together with your colleagues. And whether you take the training at home, at your office or at one of our training locations, we are always available to help you. To share our knowledge with you in a way that is genuinely useful to you. Getting further together through personal attention and understanding each other well; that is what we believe in.

Apply it directly in your work

Learning theory from a book that you can then hardly use in your work? Not at Learnit! Whichever training you take with us, you can put it to use at your workplace straight away. Because of the unique learning objectives you set together with the trainer at the start of the training. Because of the alternation between theory and (interactive) practical assignments. And by bringing the challenges you face in your daily work along to the training.