Cursus Klantgericht schrijven in Utrecht

You write for work every day. Even so, a good email or letter often takes more time than you'd like. In this course you'll learn to write faster, with more confidence and with texts that really get through to your reader.

Lees de volledige beschrijving van de cursus Klantgericht schrijven

All dates in Utrecht

None of the dates suitable? In-company takes place on a day of your choosing, and the course also runs in other cities.

Where in Utrecht

Who you'll be taught by in Utrecht

• Marieke Trainer in clear and engaging writing Score 8,5 out of 373 evaluations
• Rob Trainer in communication and leadership Score 8,6 from 346 evaluations
• Christy trainer in communication and leadership Rating 9,2 from 256 evaluations
• Jeroen Trainer in communication and leadership Rating 9,6 from 39 evaluations

Frequently asked questions

What will you learn in the Customer-focused Writing course?

You learn how to put your reader at the centre of every text you write. You work on your message, the structure of your text, your sentences, your tone and your word choice. After the course you will write emails, letters and short reports faster and with more confidence, texts that your reader understands straight away.

Who is the Customer-focused writing course intended for?

The course is intended for anyone who regularly writes short business texts for work, such as emails, letters, memos or short reports. Think of staff in customer service, secretarial support, policy, communications, HR or management.

Do I need any prior knowledge to take part?

No, you do not need any specific prior knowledge. A good command of Dutch at a professional level is sufficient. The course is tailored to your level and your day-to-day writing practice.

What does the course look like?

The course is practical and interactive. Short explanations alternate with writing assignments on your own texts, exercises and group reflection. You receive personal feedback from the trainer and also learn from the other participants.

Do I receive a certificate on completion?

Yes, afterwards you receive the Learnit certificate of participation. This certificate shows that you took an active part in the Customer-focused Writing course.

Can I bring my own texts to the course?

Yes, this is actively encouraged. You practise best with material that fits your daily work. Before the course starts there is a short intake with the trainer, in which you can raise points of attention and your own examples.

What is the difference between Customer-focused Writing and Writing Clear Texts?

Customer-focused writing concentrates on short business texts such as emails, letters and memos, with plenty of attention to tone and reader focus. Writing clear texts is intended for people who mainly write longer documents, such as reports, policy papers or advisory notes.

Does this course also help with my English or German business texts?

The course focuses on the Dutch language area, but the principles of customer-focused writing (thinking from your reader's perspective, clear structure, concise sentences) apply just as well to your English, German or French business texts. Many participants therefore apply the tips more widely.