Customer-focused Telephone Skills course in Amsterdam
3 startdata in Amsterdam het komende jaar, de eerstvolgende op 17 november 2026. In een kleine groep, met een trainer uit de praktijk.
NRTO quality mark
- Maximum of 8 participants per group
- Includes course materials, lunch and certificate
- Not satisfied? Then retake the course free of charge
- Also available as an in-company course, at your location in Amsterdam or at your office
On the telephone you are your organisation's calling card. In this course you work on your voice, your listening technique and the way you handle customers and complaints, so that every conversation runs pleasantly and purposefully.
Read the full programme of Customer-Focused Telephone Skills
Where in Amsterdam
By public transport
A 19-minute walk from Amsterdam Centraal. A 4-minute walk from the 'Muziekgebouw Bimhuis' tram stop. A 3-minute walk from the 'Piet Heinkade' bus stop.
Parking
Unfortunately we have no parking spaces of our own. If you come by car, your best option is a car park nearby.
Cheapest - Interparking IJ-oever Centrum (Vriesseveem 9)
For around € 17 you get a day ticket here. Booking online in advance is often cheaper still. From the car park it is a few minutes' walk to the Muziekgebouw aan 't IJ.
Closest - Parkeergarage Piet Hein
You can park directly underneath the Muziekgebouw in Parkeergarage Piet Hein. This is more expensive, however.
All dates in Amsterdam
Two-day course. In date order.
- Tue 17 & Wed 18 November 2026 10:00–17:00 · Piet Heinkade 1 Enrol
- Wed 25 & Thu 26 November 2026 10:00–17:00 · Piet Heinkade 1 Enrol
- Thu 4 & Fri 5 February 2027 10:00–17:00 · Piet Heinkade 1 Enrol
No suitable date? Send us a date request, or arrange a private group at your office.
Who you'll be taught by in Amsterdam
Ratings from participants after completing their course, across all courses by this trainer.
What participants say about Customer-focused Telephone Skills
Ik heb al een aantal trainingen op het gebied van communicatie gevolgd. Een groot aantal zaken die ik heb geleerd pas ik dagelijks toe in de praktijk. Er zijn echter altijd handelingen die in de loop der tijd wegzakken en minder doorontwikkelen. Voor mij is deze training een opfrisser geweest waarbij een aantal tools weer naar boven zijn gehaald.
Uitstekende training! Tool made en erg professioneel!!
Zeer toereikend. Situaties besproken, geoefend en tips en trucs meegekregen.
Kort praktische training, waarin je d.m.v. interactie/video op feiten wordt gewezen, die je door de jaren heen als vanzelfsprekend bent gaan beschouwen. Erg nuttig om in een ongedwongen sfeer, mede door de ervaren trainer, de puntjes weer op de "i" te zetten.
Veelgestelde vragen over Klantgericht telefoneren
What do you learn in the Customer-focused Telephone Skills course?
You will learn how to deal with customers on the phone in a professional and customer-focused way. The course covers telephone etiquette, voice use, active listening, questioning and summarising techniques, customer-focused thinking and handling complaints. You practise with situations from your own working practice, so that you can apply what you have learned straight away.
Who is this telephone training course suitable for?
The course is suitable for anyone who regularly speaks to customers on the phone, such as staff working on a helpdesk, in customer service, planning or reception. You are also welcome if you are about to start in a role with a lot of customer contact, or if you want to sharpen your conversation skills.
Do I need prior knowledge for this course?
No, you do not need any specific prior knowledge. An open attitude to learning and a willingness to practise with your own conversations are enough to follow the course successfully.
How large is the group during the course?
We work with groups of no more than eight participants. That way everyone has enough room to practise, ask questions and receive personal feedback from the trainer.
Do I receive a certificate afterwards?
Yes, on completion of the course you receive a Learnit certificate of participation. This shows that you have attended the Customer-Focused Telephone Skills course.
Can this course also be delivered in-company?
Yes, Customer-focused Telephone Skills can also be delivered in-company. In that case we tailor the programme to the conversation situations and target groups within your organisation. Contact us to discuss the options.
How do you improve your use of voice on the phone?
On the telephone, your voice is your most important instrument. Working on your voice starts with awareness: how do you sound now, how fast do you speak and what intonation do you use? During the course you practise with variation in pitch, speaking pace and pauses, so that your customer listens to you better and you come across as friendlier and clearer.
What is the best way to deal with a complaint on the telephone?
Start by listening without interrupting and acknowledge the customer's feelings. Summarise what you hear, so the customer feels understood. Then ask targeted questions to clarify the situation and propose a concrete next step. Stay calm, even if the customer is angry, because your tone largely determines how the conversation unfolds.