Where does the in-company Train the Trainer for IT and Technical Professionals course take place?
Wherever suits you: at your office, at one of our training locations or online. You also choose the date.
Can the content be tailored to our organisation?
Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.
How large can the group be?
That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.
What does Train the Trainer for IT and Technical Professionals in-company cost?
You get a fixed price for the whole group, in a tailored quote. For a group this works out cheaper than booking everyone individually. For comparison: a place on the scheduled course costs EUR 1250,- excl. VAT per participant.
Can the course be delivered in English?
Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.
Do participants receive a certificate?
Yes, every participant receives a certificate of attendance afterwards.
How do I request a quote?
Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.
What prior knowledge do you need for the Train the Trainer for IT and technical professionals course?
No specific prior education is required for the Train the Trainer for IT and Technical Professionals course. You have subject knowledge of IT or technology and the ambition to pass this knowledge on to others. The course is suitable if you already train without any formal teaching qualification, or if you want to become a trainer and are looking for a firmer grounding in teaching methods, presentation and group dynamics.
Who is the Train the Trainer for IT and technical professionals course intended for?
This classroom course is intended for IT staff, technicians and software specialists who train colleagues or clients but have not been specifically trained to do so. You may, for example, be involved in the roll-out of a new software package, give product demonstrations or support end users. The course is also a good fit if you already have experience and want a professional view of your training style.
What does the programme of the Train the Trainer for IT professionals and technicians course look like?
The Train the trainer for IT and technical professionals course covers teaching principles, delivery formats, preparation and dealing with mixed groups. You practise your own training style and receive direct feedback. You also learn how to deal with resistance, critical questions and technical problems during an IT course. The delivery format is classroom-based.
Do you receive a certificate after the Train the Trainer for IT Professionals and Technicians course?
Yes, on completion of the Train the Trainer for IT and Technical Professionals course you receive a certificate of participation from Learnit. This certificate confirms that you have attended the course and have practised the teaching principles, delivery formats and trainer skills covered. It is a valuable addition to your CV, particularly if you have not previously completed any teacher training.
Is the Train the Trainer for IT and Technical Professionals course delivered in the classroom or online?
The Train the Trainer for IT and Technical Professionals course is taught in a classroom setting. You take the course together with other participants. The classroom format is a deliberate choice: you actively experiment with training methods, practise in front of a group and receive direct feedback on your personal training style from an experienced Learnit trainer.
What is the difference between Train the trainer for IT and technical professionals and a general train-the-trainer course?
The general train-the-trainer course focuses on teaching methods for broad subjects. The version for IT and technical professionals deals specifically with the challenges that come with technical courses: dealing with mixed levels of knowledge within the group, resistance to new software or products, fear of IT, choosing between demonstrating and practising, and what to do when the technology fails during your course. KISS principles in technical explanations and encouraging self-reliance among users are also covered. The course is delivered in a classroom setting. You receive feedback on your own training style and work with the intervention ladder for dealing with resistance. Choose this version if you deliver courses on software, hardware or technical processes; choose the general version if you mainly train soft skills or subject matter.
How do you deal, during this course, with situations in which the technology fails or participants show resistance?
Both situations receive explicit attention. Murphy's law regularly makes an appearance during IT and technical courses, so you practise how to prepare for downtime and what to do if software, hardware or the demo environment fails during your course. For resistance, you work with the intervention ladder: a model that helps you decide, situation by situation, how firmly to intervene, from a light remark to a direct confrontation. You also practise with sceptical users during the roll-out of new software or products, and with critical questions or difficult participants in mixed groups. You receive feedback and insight into the effect your response has. That is a difference from general train-the-trainer courses, where IT-specific failures and user resistance are rarely central.
How does this course differ from a general presentation skills course if you mainly give software training?
A presentation skills course focuses on speaking in front of a group: use of voice, body language, structuring a story. Train the Trainer for IT and technical professionals goes further and covers didactics specifically for technical material. You learn how to find the balance between explanation and practice, how to deal with mixed groups in which knowledge levels vary, and how to turn around resistance among users of new software or products. Topics such as KISS in exercises, encouraging self-reliance and dealing with technical problems during a demo are covered only in this course. You receive feedback on your own style as a trainer. Choose this if you deliver IT or technical training on a regular basis, not for one-off presentations.