Cursus Feedback geven en ontvangen in Zwolle

Giving feedback sometimes feels uncomfortable, but it is a powerful means of growth and collaboration. In this course you work on giving and receiving constructive feedback, so that you create an open communication climate in which colleagues really start to move.

Read the full description of the Giving and Receiving Feedback course

All dates in Zwolle

None of the dates suitable? In-company takes place on a day of your choosing, and the course also runs in other cities.

Where in Zwolle

Who you'll learn from in Zwolle

• Saar Trainer in team coaching and communication Rating 9,0 from 448 evaluations
• Rob Trainer in communication and leadership Score 8,6 from 346 evaluations
• Christy trainer in communication and leadership Rating 9,2 from 256 evaluations
• Marjorie Personal development trainer Rating 8,9 from 125 evaluations

What participants thought

• “Everything was really clear”

  F. Seegers - Alliander- Giving and Receiving Feedback

• “I found it an illuminating and instructive course. Highly recommended.”

  J. Bonga - Alliander - Giving and Receiving Feedback

• “A very instructive and practical course in which my needs were addressed. I was able to put forward my own situations for us to work on.”

  A. Hendrikx, Janssen Research & Development- Giving and Receiving Feedback

• “Customer-focused and good information for gaining a better insight into where you stand in a conversation or issue and how to make the most of it. And what to say and what not to say in it”

  J. Versloot, Mechatronics Manufacturing B.V.- Giving and Receiving Feedback

Frequently asked questions

How long does the Giving and Receiving Feedback course take and what does it cost?

The Giving and Receiving Feedback course lasts two days. You attend the course in a classroom setting in a small group of no more than eight participants. This means you receive plenty of personal attention and have room to practise feedback conversations. You receive course materials and a certificate of participation. The current price can be found on the course page.

Who is the Giving and Receiving Feedback course suitable for?

The Giving and Receiving Feedback course is suitable for anyone who wants to learn to give constructive feedback on behaviour. Think of managers who want to steer or motivate employees, professionals who want to create an open communication climate within their team and people who want to learn to deal better with receiving feedback. No prior knowledge is required; you work in a classroom group of no more than eight participants.

How does the Giving and Receiving Feedback course teach you to deal with emotions and difficult situations?

During the two-day classroom course you work with practical techniques such as RET (Rational Effectiveness Training) to get a grip on your own emotions and thoughts. You practise confronting conversation techniques, learn to stay calm in difficult conversations and are given tools for responding to tensions. By actively practising in a safe atmosphere, you experience the effect of your communication straight away.

Do you receive a certificate after the Giving and Receiving Feedback course?

Yes, after completing the two-day Giving and Receiving Feedback course you receive a certificate of participation from LearnIt. This certificate confirms that you actively took part in the classroom course and practised techniques such as giving constructive feedback, probing, dealing with criticism and applying RET to your own emotions. No prior education or test is required.

What is the difference between giving feedback, criticism and advice?

Feedback, criticism and advice are three different forms of communication. Feedback is constructive input on behaviour, aimed at growth and change. Criticism is often directed at the person and can come across as judgemental. Advice offers a concrete solution or direction. During the two-day Giving and Receiving Feedback course you learn to distinguish these three clearly from one another and to use them deliberately.

Is the Giving and Receiving Feedback course also available in-company?

Yes, the Giving and Receiving Feedback course can be taken in-company at your organisation. You can also opt for the two-day classroom course. Beforehand, a telephone intake interview takes place in which the trainer identifies your personal learning objectives. The final programme is determined on that basis, so that the content matches your working situation.

What will you learn on this course that you won't get from a book or an online course on feedback?

A book explains the theory, but in this two-day classroom course you practise for yourself the conversations you don't have in an online course. You get direct feedback from the trainer and a maximum of seven fellow participants on how your feedback comes across, including your non-verbal and paralinguistic signals. You only see that difference when someone else points it out to you. You practise results-oriented questioning techniques, listening-summarising-probing and confrontational conversation techniques in role plays tailored to situations from your own work, gathered in a telephone intake interview beforehand. You also work with RET (Rational Emotive Therapy) to manage your own emotions during a conversation. That self-reflection and practising under pressure are difficult to replicate in self-study.

How do I know whether the Giving and receiving feedback course suits my situation, or whether a broader communication course would be a better choice?

The Giving and Receiving Feedback course suits you if you want to sharpen a specific skill: conveying a message about behaviour, and being open to feedback yourself. The course lasts two days, in a classroom setting, with a maximum of eight participants. You practise techniques such as listening-summarising-probing, RET for dealing with your own emotions, and the distinction between feedback, criticism and advice. A broader communication course makes more sense if you mainly want to work on presenting, chairing meetings or general conversation skills. Do you manage staff, do you often meet resistance when addressing behaviour, or do you avoid feedback conversations? Then this focused two-day course is more effective than a general module in which feedback is just one component.