How long does the Giving and Receiving Feedback course take and what does it cost?

The Giving and Receiving Feedback course lasts two days. You attend the course in a classroom setting in a small group of no more than eight participants. This means you receive plenty of personal attention and have room to practise feedback conversations. You receive course materials and a certificate of participation. The current price can be found on the course page.

Who is the Giving and Receiving Feedback course suitable for?

The Giving and Receiving Feedback course is suitable for anyone who wants to learn to give constructive feedback on behaviour. Think of managers who want to steer or motivate employees, professionals who want to create an open communication climate within their team and people who want to learn to deal better with receiving feedback. No prior knowledge is required; you work in a classroom group of no more than eight participants.

How does the Giving and Receiving Feedback course teach you to deal with emotions and difficult situations?

During the two-day classroom course you work with practical techniques such as RET (Rational Effectiveness Training) to get a grip on your own emotions and thoughts. You practise confronting conversation techniques, learn to stay calm in difficult conversations and are given tools for responding to tensions. By actively practising in a safe atmosphere, you experience the effect of your communication straight away.

Do you receive a certificate after the Giving and Receiving Feedback course?

Yes, after completing the two-day Giving and Receiving Feedback course you receive a certificate of participation from LearnIt. This certificate confirms that you actively took part in the classroom course and practised techniques such as giving constructive feedback, probing, dealing with criticism and applying RET to your own emotions. No prior education or test is required.

What is the difference between giving feedback, criticism and advice?

Feedback, criticism and advice are three different forms of communication. Feedback is constructive input on behaviour, aimed at growth and change. Criticism is often directed at the person and can come across as judgemental. Advice offers a concrete solution or direction. During the two-day Giving and Receiving Feedback course you learn to distinguish these three clearly from one another and to use them deliberately.

Is the Giving and Receiving Feedback course also available in-company?

Yes, the Giving and Receiving Feedback course can be taken in-company at your organisation. You can also opt for the two-day classroom course. Beforehand, a telephone intake interview takes place in which the trainer identifies your personal learning objectives. The final programme is determined on that basis, so that the content matches your working situation.

What will you learn on this course that you won't get from a book or an online course on feedback?

A book explains the theory, but in this two-day classroom course you practise for yourself the conversations you don't have in an online course. You get direct feedback from the trainer and a maximum of seven fellow participants on how your feedback comes across, including your non-verbal and paralinguistic signals. You only see that difference when someone else points it out to you. You practise results-oriented questioning techniques, listening-summarising-probing and confrontational conversation techniques in role plays tailored to situations from your own work, gathered in a telephone intake interview beforehand. You also work with RET (Rational Emotive Therapy) to manage your own emotions during a conversation. That self-reflection and practising under pressure are difficult to replicate in self-study.

How do I know whether the Giving and receiving feedback course suits my situation, or whether a broader communication course would be a better choice?

The Giving and Receiving Feedback course suits you if you want to sharpen a specific skill: conveying a message about behaviour, and being open to feedback yourself. The course lasts two days, in a classroom setting, with a maximum of eight participants. You practise techniques such as listening-summarising-probing, RET for dealing with your own emotions, and the distinction between feedback, criticism and advice. A broader communication course makes more sense if you mainly want to work on presenting, chairing meetings or general conversation skills. Do you manage staff, do you often meet resistance when addressing behaviour, or do you avoid feedback conversations? Then this focused two-day course is more effective than a general module in which feedback is just one component.

Which conversation models and techniques are covered during the Giving and Receiving Feedback course?

During the two-day classroom course you work with a number of concrete conversation models and techniques. Central to this is LSD: Listening, Summarising and Probing — the basis for a conversation in which the other person feels heard. You also practise result-oriented questioning techniques and confronting conversation techniques to make behaviour discussable without causing offence. To deal with your own emotions and thoughts during a difficult conversation, you use RET (Rational Effectiveness Training), which teaches you how your interpretations steer your reaction. You are also given tools to distinguish between verbal, non-verbal and paralinguistic behaviour, and you practise self-reflection, purposeful communication and making concrete agreements at the end of a conversation. Everything is actively practised in a group of no more than eight participants.

How does this two-day classroom course compare with a short workshop or e-learning on feedback?

The Giving and Receiving Feedback course takes two days, in a classroom setting with a group of no more than eight participants. That is a deliberate choice: you do not learn to give and receive feedback by reading theory, but by practising it with real people and real reactions. In a short half-day workshop you often only get the model (the feedback rules, for example), without room to grapple with it yourself. An e-learning explains what feedback is, but you do not practise with your own tone, body language or emotions. In these two days you practise repeatedly with situations from your own work, you receive feedback on your feedback, and you work with techniques such as LSD (listening, summarising, asking follow-up questions) and RET to deal with your own reactions.

How quickly can I apply what I have learned in the Giving and Receiving Feedback course to difficult work situations?

You can apply the techniques immediately after the two-day course, because you practise conversation situations yourself during the training. That is a deliberate choice: instead of theory alone, you work actively with role plays and your own cases from daily practice. For straightforward feedback (for example addressing a colleague about an agreement), you usually notice the effect within a week. For more complex situations, such as correcting an employee's behaviour or dealing with emotional reactions, it generally takes a few weeks of practice before it becomes routine. The course lasts two days. The group is limited to a maximum of eight participants, so that everyone has enough opportunity to practise. Among other things, you learn LSD (Listening, Summarising, Asking follow-up questions) and RET to manage your own emotions during a conversation.

What will I be given to encourage my colleagues to give feedback as well, and not just receive it?

During the two-day classroom course (a maximum of eight participants), explicit attention is paid to how you get a feedback culture going in which giving feedback becomes mutual. You practise techniques for encouraging self-reflection in others, for actively asking for feedback and for creating a safe conversational atmosphere in which colleagues feel free to say something back. In concrete terms, you work with listening, summarising and asking follow-up questions, with results-oriented questioning techniques and with confronting conversation techniques. The difference with a course that focuses only on sending a message: you learn to make the conversation two-way, so that feedback becomes a standard part of working together instead of a one-off conversation from one person.

Giving and Receiving Feedback course (2 days)

Name: Giving and receiving feedback
Price: 1250.0 EUR
Availability: InStock
Rating: 8.9 (9 reviews)

Giving feedback sometimes feels uncomfortable, but it is a powerful means of growth and collaboration. In this course you work on giving and receiving constructive feedback, so that you create an open communication climate in which colleagues really start to move.

Description

Giving feedback is often avoided for fear of coming across as hurtful. As a result, a valuable steering instrument goes unused, while a well-delivered message is precisely what prompts growth and change.

On this two-day course you learn how to give and receive feedback constructively. You practise with communication processes, questioning techniques and recognising non-verbal, paralinguistic and verbal behaviour. You also work on listening, summarising and asking follow-up questions, and on dealing with emotions and difficult situations using methods such as REBT.

You work in a small group of no more than eight participants, so there is ample room to practise with real-life situations. Through an intake, the trainer tailors the programme to your personal learning objectives. Afterwards you will know how to create an open communication climate in which feedback contributes to better collaboration and motivation.

Topics

During the training course, subjects covered include:

Mapping out communication processes
Giving and receiving feedback constructively
Applying results-oriented questioning techniques
The distinction between non-verbal, paralinguistic and verbal behaviour
Confrontational conversation techniques
Encouraging self-reflection in yourself and others
Inviting others to give feedback
Dealing with your own emotions and thoughts through RET (Rational Effectiveness Training)
Listening, summarising and asking follow-up questions
Goal-oriented communication
Dealing with criticism
Dealing with difficult situations and rising emotions
Staying calm during a conversation
Drawing conclusions and making clear agreements
Giving feedback in hybrid working situations, both in the office and online

Result

After this course you know how to give feedback constructively, without your message unintentionally coming across as hurtful. You have experienced for yourself what influence the way you communicate has on the recipient, and you know how to ask for and receive feedback yourself.

You know the difference between feedback, criticism and advice, and you have been given practical tools for responding to emotions and tensions. This allows you to create an open communication climate in which colleagues and staff stay motivated and feel free to address one another.

Target audience

This training course is suitable for anyone who wants to learn how to give and receive feedback. Whether you want to create a more open communication climate within your team, adjust the behaviour of colleagues or staff, or motivate the people around you more in their work: you will gain practical tools you can apply straight away.

You don't need to be a manager to take part. As a professional who works with others on projects, you will also get a great deal out of this course.

Teaching method

During this course you work in a small group of no more than eight participants, so there is room for personal attention and practice. Before the course you have an intake meeting with the trainer, in which you discuss your learning objectives and situations from practice, after which the programme is tailored to your needs.

The course has an active set-up: you learn mainly by doing and experiencing. Through practical exercises, role plays and immediate feedback, you work on situations you recognise from your own job. The trainer creates a safe atmosphere, so that you can freely experiment with new behaviour and new conversation techniques.

Afterwards you will receive a certificate of participation.

Prior knowledge

No specific prior knowledge is required for this course. An open attitude and a willingness to practise both giving and receiving feedback are enough to take full part.

Comments

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In-company

Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.

Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.

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Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.

Number of days:

2 days

Course times:

from 10 am to 5 pm

Study load:

14 hours

Education level:

This training is suitable for all levels.

Exemptions:

Exemptions do not apply to this course.

Preparation time:

No preparation time applies to this course.

Certificate:

At the end of the course, a certificate is issued as proof of participation.

The best training for you

At Learnit you will always find a course that takes you further. From (technical) IT skills to communication or personal leadership. You can also choose the training format that suits you best: a classroom course, a tailor-made course at your own office, an online course or an e-learning. We have the right course and the right format for everyone. Because learning in the way that suits you best delivers the best results.

Moving forward together

Taking a training course at Learnit means learning together. Together with your experienced trainer, together with your course group or together with your colleagues. And whether you take the training at home, at your office or at one of our training locations, we are always available to help you. To share our knowledge with you in a way that is genuinely useful to you. Getting further together through personal attention and understanding each other well; that is what we believe in.

Apply it directly in your work

Learning theory from a book that you can then hardly use in your work? Not at Learnit! Whichever training you take with us, you can put it to use at your workplace straight away. Because of the unique learning objectives you set together with the trainer at the start of the training. Because of the alternation between theory and (interactive) practical assignments. And by bringing the challenges you face in your daily work along to the training.