ITIL4® Foundation course
During the ITIL 4 Foundation course you learn the basics of modern IT service management. You finish with the exam and so obtain the globally recognised Foundation certificate.
NRTO quality mark
- Official ITIL 4 Foundation exam included
- Experienced trainer from ITSM practice
- Small groups with personal attention
- Theory you can apply directly to your own work
- A solid basis for the follow-on ITIL 4 modules
You work in an IT environment where service management plays a role and you want to get to grips with the ITIL 4 framework. In it you lay the foundation for your Foundation exam and learn how to apply ITIL in your own work.
Description
ITIL 4 is the most widely used framework for IT service management. Compared with earlier versions, ITIL 4 places more emphasis on customer value, collaboration and modern ways of working such as Lean, Agile and DevOps. The framework helps you deliver IT services in a flexible, coherent and value-driven way.
This course gives you the complete picture. You will learn what the Service Value System entails, how the four dimensions of service management relate to one another and what the seven guiding principles mean for your day-to-day work. Practical examples and exercises make the theory concrete.
The course concludes with the official ITIL 4 Foundation exam. If you pass, you receive the globally recognised certificate. After that you can progress to the follow-up ITIL 4 modules.
Topics
- Core concepts of service management
- The ITIL 4 Service Value System
- The four dimensions of service management
- The seven guiding principles
- The Continual Improvement Model
- The Service Value Chain
- The most important ITIL 4 practices
- Preparing for the Foundation exam
Result
Afterwards you will know the core concepts of ITIL 4 and understand how the Service Value System works. You will be able to translate the seven guiding principles to your own work, know how the four dimensions relate to one another and be ready to sit the Foundation exam. That gives you a solid basis for working effectively within an ITIL environment and, if you wish, moving on to specialist modules.
Target audience
This course is intended for anyone who works with ITIL or wants to start doing so. Think of IT professionals, service desk staff, process owners, business managers and project leaders involved in IT service delivery. You are also welcome if you are just starting out in service management or moving over from an earlier version of ITIL. No specific prior knowledge is required.
Teaching method
You work in a small group with an experienced trainer who works in ITSM practice themselves. We alternate theory with exercises, example cases and mock exams, so that you go into the official exam well prepared. During the course there is plenty of scope to ask questions and to link the material to your own working situation.
Prior knowledge
No specific prior knowledge is required for this course. An affinity with IT and service management is useful.
Comments
Learnit is a Licensed Affiliate Partner of ITpreneurs, an ATO accredited by PeopleCert, to deliver ITIL® Foundation courses. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
Practical information
- Number of days
- 3 days
- Course times
- from 10 am to 5 pm
- Teaching hours
- 18 hours
- Education level
- Suitable for all levels
- Preparation time
- None
- Included
- Course materials and lunch on site
- Certificate
- At the end of the course you will receive a certificate of attendance
Language
The course is given in Dutch as standard. The trainer speaks English. English-language course materials can be used. If at least 3 participants register, the course can also be given entirely in English.
This course for your team?
Plan your own group on a date that suits you, at your office, at our premises or online. We tailor the content to your day-to-day work, and training a whole group is cheaper than individual bookings.
- Your date and location
- Tailored content
- Multiple groups or an academy are also possible
- More than 25 years' experience
What others say about this course
"At Learnit they keep learning from their own lessons. What a great course!"
"A highly capable trainer with broad expertise. The facilities are perfectly in order. A teaching day (7 hours) is just long enough to stay focused"
"Extremely instructive, built up step by step and easy to understand for people with no prior knowledge of this."
“The information about courses on the website immediately gave me the feeling: this is the place for me / this is what I'm looking for. Very clear. When I registered, I received an immediate response along with additional information.”
"Useful and interesting course!"
Training formats
Classroom
3 days€ 2025,-- Pleasant venue with a good trainer
- Small groups
- Inspiring and motivating
In-company
Bespoke trainingOn request- 100% for your group
- Bespoke training
- At your place or ours
Workshop
Up to 4 hours for groupsOn request- Suitable for events
- Interactive and inspiring
- Large groups too
Private training
At our place or yoursOn request- 100% just for you
- Achieve a lot in little time
- Whenever you want
Frequently asked questions
What is ITIL 4 Foundation?
ITIL 4 Foundation is the entry-level course and certification of the ITIL framework for IT service management. You will learn the core concepts, the Service Value System, the four dimensions and the seven guiding principles. The Foundation certificate is recognised worldwide and forms the basis for all subsequent modules.
Who is the ITIL 4 Foundation course suitable for?
The course is suitable for anyone who works, or intends to work, in an ITIL environment. Think of IT professionals, service desk staff, process owners, business managers and project leaders. It is also a good fit if you are just starting out in service management or moving over from an older version of ITIL.
Do I need prior knowledge for ITIL 4 Foundation?
No, no specific prior knowledge is required. An affinity with IT services and service management helps you to place the material more quickly, but you do not need any experience with earlier ITIL versions.
What does the ITIL 4 Foundation exam look like?
The exam consists of forty multiple-choice questions to be answered in one hour. You pass from 26 correct answers onwards, or 65 per cent. During the course you practise with mock exams, so that you know exactly what to expect.
Do I receive a certificate after the course?
If you achieve a sufficient result on the official exam, you receive the globally recognised ITIL 4 Foundation certificate from PeopleCert. In addition, you receive a certificate of participation from Learnit.
What is the difference between ITIL v3 and ITIL 4?
ITIL 4 builds on ITIL v3, but places far more emphasis on customer value, collaboration and modern ways of working such as Lean, Agile and DevOps. The familiar process model has been replaced by the Service Value System, with the Service Value Chain at its core. The terminology has also been modernised in places.
What will I specifically be able to do at work after this course?
You will be able to speak the language of ITIL and understand what colleagues mean when they talk about practices, value streams or guiding principles. You will recognise how service management processes in your organisation fit together and be able to contribute well-founded ideas about improvements. For specific process roles and implementations, the follow-up modules of ITIL 4 are a logical next step.
How is the course taught at Learnit?
The course is taught in a classroom setting in a small group by an experienced trainer with a background in ITSM practice. Theory alternates with exercises, case studies and mock exams. There is plenty of scope to ask questions and to link the material to situations from your own work.
Can I also follow the course in-company?
Yes, this course is also available in-company. That is worth considering if several colleagues want to take part at the same time, or if you want the content tailored to the processes and terminology within your own organisation. Get in touch to discuss the options.
Which ITIL courses can I take after Foundation?
After Foundation you can move on to the specialist ITIL 4 modules, such as the Managing Professional and Strategic Leader tracks. Within those you choose modules that match your role, for example around service delivery, high-velocity IT or digital strategy.
What is included with the course?
You receive the official course material, participation in the classroom course, the official ITIL 4 Foundation exam and, on passing, the accompanying certificate. In addition you receive a Learnit certificate of participation, and catering on site is included.
What does the ITIL 4 Foundation course cost?
You can find the current price at the top right of this course page, along with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.