What is ITIL 4 Foundation?

ITIL 4 Foundation is the entry-level course and certification of the ITIL framework for IT service management. You learn the core concepts, the Service Value System, the four dimensions and the seven guiding principles. The Foundation certificate is recognised worldwide and forms the basis for all follow-up modules.

Do I need prior knowledge for ITIL 4 Foundation?

No, no specific prior knowledge is required. An affinity with IT services and service management helps you place the material more quickly, but you do not need experience with earlier versions of ITIL.

What does the ITIL 4 Foundation exam look like?

The exam consists of forty multiple-choice questions to be answered in one hour. You pass from 26 correct answers, or 65 per cent. During the course you practise with mock exams, so you know exactly what to expect.

Do I receive a certificate after the course?

With a sufficient result on the official exam you receive the globally recognised ITIL 4 Foundation certificate from PeopleCert. In addition, you receive a certificate of attendance from Learnit.

What is the difference between ITIL v3 and ITIL 4?

ITIL 4 builds on ITIL v3, but places far more emphasis on customer value, collaboration and modern ways of working such as Lean, Agile and DevOps. The familiar process model has been replaced by the Service Value System, with the Service Value Chain at its core. The terminology has also been modernised in places.

What will I specifically be able to do at work after this course?

You will be able to speak the language of ITIL and understand what colleagues mean when they talk about practices, value streams or guiding principles. You will recognise how service management processes in your organisation fit together and will be able to contribute well-founded ideas for improvement. For specific process roles and implementations, the follow-up ITIL 4 modules are a logical next step.

How is the course taught at Learnit?

The course is taught in a classroom setting in a small group by an experienced trainer from ITSM practice. Theory alternates with exercises, case studies and mock exams. There is plenty of scope to ask questions and to link the material to situations from your own work.

Can I also follow the course in-company?

Yes, this course is also available in-company. That is worth considering if several colleagues want to take part at the same time, or if you want the content tailored to the processes and terminology within your own organisation. Contact us to discuss the options.

Which ITIL courses can I take after Foundation?

After Foundation you can progress to the specialised ITIL 4 modules, such as the Managing Professional and Strategic Leader pathways. Within these you choose modules that match your role, for example around service delivery, high-velocity IT or digital strategy.

What is included with the course?

You receive the official course materials, participation in the classroom course, the official ITIL 4 Foundation exam and, on passing, the accompanying certificate. You also receive a Learnit certificate of attendance, and catering on site is included.

What does the ITIL 4 Foundation course cost?

You will find the current price at the top right of this course page, together with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.

ITIL 4 Foundation course

Name: ITIL4® Foundation
Price: 2025.0 EUR
Availability: InStock

You work in an IT environment where service management plays a role and you want to get to grips with the ITIL 4 framework. In it you lay the foundation for your Foundation exam and learn how to apply ITIL in your own work.

Description

ITIL 4 is the most widely used framework for IT service management. Compared with earlier versions, ITIL 4 places more emphasis on customer value, collaboration and modern ways of working such as Lean, Agile and DevOps. The framework helps you deliver IT services in a flexible, coherent and value-driven way.

This course gives you the complete picture. You will learn what the Service Value System entails, how the four dimensions of service management relate to one another and what the seven guiding principles mean for your day-to-day work. Practical examples and exercises make the theory concrete.

The course concludes with the official ITIL 4 Foundation exam. If you pass, you receive the globally recognised certificate. After that you can progress to the follow-up ITIL 4 modules.

Topics

Core concepts of service management
The ITIL 4 Service Value System
The four dimensions of service management
The seven guiding principles
The Continual Improvement Model
The Service Value Chain
The most important ITIL 4 practices
Preparing for the Foundation exam

Result

Afterwards you will know the core concepts of ITIL 4 and understand how the Service Value System works. You will be able to translate the seven guiding principles to your own work, know how the four dimensions relate to one another and be ready to sit the Foundation exam. That gives you a solid basis for working effectively within an ITIL environment and, if you wish, moving on to specialist modules.

Target audience

This course is intended for anyone who works with ITIL or wants to start doing so. Think of IT professionals, service desk staff, process owners, business managers and project leaders involved in IT service delivery. You are also welcome if you are just starting out in service management or moving over from an earlier version of ITIL. No specific prior knowledge is required.

Teaching method

You work in a small group with an experienced trainer who works in ITSM practice themselves. We alternate theory with exercises, example cases and mock exams, so that you go into the official exam well prepared. During the course there is plenty of scope to ask questions and to link the material to your own working situation.

Prior knowledge

No specific prior knowledge is required for this course. An affinity with IT and service management is useful.

Comments

Learnit is a Licensed Affiliate Partner of ITpreneurs, an ATO accredited by PeopleCert, to deliver ITIL® Foundation courses. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.

Number of days:

3 days

Course times:

from 10 am to 5 pm

Study load:

21 hours

Education level:

This training is suitable for all levels.

Exemptions:

Exemptions do not apply to this course.

Preparation time:

No preparation time applies to this course.

Certificate:

At the end of the course, a certificate is issued as proof of participation.

The best training for you

At Learnit you will always find a course that takes you further. From (technical) IT skills to communication or personal leadership. You can also choose the training format that suits you best: a classroom course, a tailor-made course at your own office, an online course or an e-learning. We have the right course and the right format for everyone. Because learning in the way that suits you best delivers the best results.

Moving forward together

Taking a training course at Learnit means learning together. Together with your experienced trainer, together with your course group or together with your colleagues. And whether you take the training at home, at your office or at one of our training locations, we are always available to help you. To share our knowledge with you in a way that is genuinely useful to you. Getting further together through personal attention and understanding each other well; that is what we believe in.

Apply it directly in your work

Learning theory from a book that you can then hardly use in your work? Not at Learnit! Whichever training you take with us, you can put it to use at your workplace straight away. Because of the unique learning objectives you set together with the trainer at the start of the training. Because of the alternation between theory and (interactive) practical assignments. And by bringing the challenges you face in your daily work along to the training.

ITIL4® Foundation course