ITIL4® Foundation incompany
A three-day course just for your group. You choose the date and the place, and the trainer tailors the content to your practice beforehand.
NRTO quality mark
- Tailored: matched to the level and goals of your team
- Trainers from the field, who do the work themselves
- At your premises, at ours or online, on a date that suits you
- In Dutch or English, in the language of your choice
What the course covers
You work in an IT environment where service management plays a role and you want to get to grips with the ITIL 4 framework. In it you lay the foundation for your Foundation exam and learn how to apply ITIL in your own work.
Lees het volledige programma van ITIL4® Foundation
How an in-company course works
- RequestYou tell us which course it concerns, how many people and roughly when. You receive a quotation with a fixed price for the group.
- AlignmentWe discuss what the group can already do and what should be different afterwards. The trainer adapts the examples and exercises accordingly.
- The courseOn the day and at the place you chose, with course materials for every participant.
- AfterwardsEvery participant receives a certificate of attendance.
Practical information
- Duration
- Three-day course
- Group
- Only your own people
- Location
- At your office, at one of our locations or online
- Date
- You choose
- Language
- Dutch or English
- Included
- Course materials and a certificate of attendance
- Price
- Vaste prijs per groep, in een offerte op maat
Veelgestelde vragen over ITIL4® Foundation incompany
Waar vindt de incompany training ITIL4® Foundation plaats?
Wherever suits you: at your office, at one of our training locations or online. You also choose the date.
Can the content be tailored to our organisation?
Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.
How large can the group be?
That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.
Wat kost ITIL4® Foundation incompany?
Je krijgt een vaste prijs voor de hele groep, in een offerte op maat. Met een groep is dat voordeliger dan iedereen los inschrijven.
Can the course be delivered in English?
Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.
Do participants receive a certificate?
Yes, every participant receives a certificate of attendance afterwards.
How do I request a quote?
Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.
What is ITIL 4 Foundation?
ITIL 4 Foundation is the entry-level course and certification of the ITIL framework for IT service management. You will learn the core concepts, the Service Value System, the four dimensions and the seven guiding principles. The Foundation certificate is recognised worldwide and forms the basis for all subsequent modules.
Who is the ITIL 4 Foundation course suitable for?
The course is suitable for anyone who works, or intends to work, in an ITIL environment. Think of IT professionals, service desk staff, process owners, business managers and project leaders. It is also a good fit if you are just starting out in service management or moving over from an older version of ITIL.
Do I need prior knowledge for ITIL 4 Foundation?
No, no specific prior knowledge is required. An affinity with IT services and service management helps you to place the material more quickly, but you do not need any experience with earlier ITIL versions.
What does the ITIL 4 Foundation exam look like?
The exam consists of forty multiple-choice questions to be answered in one hour. You pass from 26 correct answers onwards, or 65 per cent. During the course you practise with mock exams, so that you know exactly what to expect.
Do I receive a certificate after the course?
If you achieve a sufficient result on the official exam, you receive the globally recognised ITIL 4 Foundation certificate from PeopleCert. In addition, you receive a certificate of participation from Learnit.
What is the difference between ITIL v3 and ITIL 4?
ITIL 4 builds on ITIL v3, but places far more emphasis on customer value, collaboration and modern ways of working such as Lean, Agile and DevOps. The familiar process model has been replaced by the Service Value System, with the Service Value Chain at its core. The terminology has also been modernised in places.
What will I specifically be able to do at work after this course?
You will be able to speak the language of ITIL and understand what colleagues mean when they talk about practices, value streams or guiding principles. You will recognise how service management processes in your organisation fit together and be able to contribute well-founded ideas about improvements. For specific process roles and implementations, the follow-up modules of ITIL 4 are a logical next step.
How is the course taught at Learnit?
The course is taught in a classroom setting in a small group by an experienced trainer with a background in ITSM practice. Theory alternates with exercises, case studies and mock exams. There is plenty of scope to ask questions and to link the material to situations from your own work.
ITIL4® Foundation voor jullie team?
Request a quotation without obligation and you will hear from an adviser soon.