Dealing with Difficult People in-company
A two-day course just for your group. You choose the date and the place, and the trainer tailors the content to your practice beforehand.
NRTO quality markPreviously attended by staff from Omgevingsdienst Zuidoost-Brabant, SPS Cryogenics B.V, Gemeente Montfoort, Aquon and others.
- Tailored: matched to the level and goals of your team
- Trainers from the field, who do the work themselves
- At your premises, at ours or online, on a date that suits you
- In Dutch or English, in the language of your choice
Your trainer: Rob, Christy, Marjorie or Elzo 832 evaluations in total, averaging 8.9. View the trainers
What the course covers
Everyone has to deal with difficult people at some point. In this course you gain insight into difficult behaviour and into your own communication style, so that you keep a grip on the situation. That way your enjoyment of your work and your productivity remain intact.
Read the full programme for Dealing with Difficult People
How an in-company course works
- RequestYou tell us which course it concerns, how many people and roughly when. You receive a quotation with a fixed price for the group.
- AlignmentWe discuss what the group can already do and what should be different afterwards. The trainer adapts the examples and exercises accordingly.
- The courseOn the day and at the place you chose, with course materials for every participant.
- AfterwardsEvery participant receives a certificate of attendance.
Practical information
- Duration
- Two-day course
- Group
- Only your own people
- Location
- At your office, at one of our locations or online
- Date
- You choose
- Language
- Dutch or English
- Included
- Course materials and a certificate of attendance
- Price
- Fixed price per group, in a tailored quotation (scheduled course: EUR 1250,- excl. VAT per participant)
The trainers of this course
Ratings from participants after completing their course, across all courses by this trainer.
What participants say about Dealing with Difficult People
Dealing with Difficult People course: average 8.5 from 17 reviews
“The practical exercises made it clear to me that in difficult situations a great deal of stress and pressure can be taken away from both parties simply through the right attitude on my part. That really was the eye-opener.”
“A top course if you deal with other people a lot. You learn a great deal about people’s behaviour and how to deal with them. But your own shortcomings are addressed as well.”
“Interesting and instructive course; directly applicable in practice!”
“My experience with Learnit was excellent! The registration process was straightforward and communication was always clear and professional. The trainer was knowledgeable and conveyed the material in an accessible way. The atmosphere during the course was open and supportive, which made me feel free to ask questions and take an active part. I can wholeheartedly recommend Learnit to anyone looking to develop their skills!”
“A good analysis is made of you as a person. Almost all the tools are usable.”
“This course makes the difference between dealing with difficult people emotionally and, through awareness, dealing with them tactically. A very expertly delivered course, aimed at applying things in practice.”
Frequently asked questions about Dealing with Difficult People in-company
Where does the in-company course Dealing with Difficult People take place?
Wherever suits you: at your office, at one of our training locations or online. You also choose the date.
Can the content be tailored to our organisation?
Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.
How large can the group be?
That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.
What does Dealing with Difficult People in-company cost?
You get a fixed price for the whole group, in a tailored quote. For a group this works out cheaper than booking everyone individually. For comparison: a place on the scheduled course costs EUR 1250,- excl. VAT per participant.
Can the course be delivered in English?
Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.
Do participants receive a certificate?
Yes, every participant receives a certificate of attendance afterwards.
How do I request a quote?
Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.
Who is the Dealing with Difficult People course suitable for?
What is the approach of the Dealing with Difficult People course?
Which topics are covered during the Dealing with Difficult People course?
Do you receive a certificate after the Dealing with Difficult People course?
What prior knowledge do you need for the Dealing with Difficult People course?
When should you choose the classroom Dealing with Difficult People course instead of a book or online videos about conflict management?
How do I know whether this course suits me or whether I would be better off taking an assertiveness course or a mediation course?
What do you learn in the Dealing with Difficult People course that goes beyond the general communication tips you can find anywhere online?
Dealing with Difficult People for your team?
Request a quote with no obligation; you will hear from an adviser shortly. Just one or two colleagues? Dealing with Difficult People is scheduled 10 times over the coming year, in Amsterdam, The Hague, Utrecht, Rotterdam, Eindhoven, Groningen and Zwolle.