Cursus Omgaan met lastige mensen in Rotterdam

Everyone has to deal with difficult people at some point. In this course you gain insight into difficult behaviour and into your own communication style, so that you keep a grip on the situation. That way your enjoyment of your work and your productivity remain intact.

Lees de volledige beschrijving van de cursus Omgaan met lastige mensen

All dates in Rotterdam

None of the dates suitable? In-company takes place on a day of your choosing, and the course also runs in other cities.

Where in Rotterdam

Who you'll learn from in Rotterdam

• Rob Trainer in communication and leadership Score 8,6 from 346 evaluations
• Christy trainer in communication and leadership Rating 9,2 from 256 evaluations
• Marjorie Personal development trainer Rating 8,9 from 125 evaluations
• Elzo Communication and conflict management trainer Score 8,9 from 93 evaluations

What participants thought

• “The practical exercises made it clear to me that in difficult situations a great deal of stress and pressure can be taken away from both parties simply through the right attitude on my part. That really was the eye-opener.”

  I. Koenen, Omgevingsdienst Zuidoost-Brabant – Dealing with Difficult People

• “A top course if you deal with other people a lot. You learn a great deal about people’s behaviour and how to deal with them. But your own shortcomings are addressed as well.”

  B. Den Heten, SPS Cryogenics B.V. - Dealing with Difficult People

• “Interesting and instructive course; directly applicable in practice!”

  E. de Rijke - Gemeente Montfoort - Dealing with Difficult People

• “My experience with Learnit was excellent! The registration process was straightforward and communication was always clear and professional. The trainer was knowledgeable and conveyed the material in an accessible way. The atmosphere during the course was open and supportive, which made me feel free to ask questions and take an active part. I can wholeheartedly recommend Learnit to anyone looking to develop their skills!”

  S. van Nieuwenhoven - Aquon- Dealing with difficult people

Frequently asked questions

Who is the Dealing with Difficult People course suitable for?

The Dealing with Difficult People course is suitable for anyone who encounters difficult behaviour at work or in their private life. Think of colleagues, managers, customer advisers, care workers, teachers and healthcare staff. No prior knowledge is required. In this classroom-based course you learn to recognise difficult behaviour, understand your own role and communicate more effectively in tense situations.

What is the approach of the Dealing with Difficult People course?

The course is classroom-based and lasts , with a maximum group size of 8 participants. Beforehand you speak to the trainer by telephone for an intake, in which your personal learning objectives are discussed. The programme is tailored on that basis. During the course days you work actively: you practise with real-life situations, experiment with new behaviour and receive direct feedback in a safe atmosphere.

Which topics are covered during the Dealing with Difficult People course?

During the Dealing with Difficult People course you cover, among other things, different types of difficult behaviour, the communication process, frames of reference, core qualities and core quadrants, assertiveness and dealing with stress and resistance. You also learn to distinguish between observations and interpretations and to recognise your own role in difficult situations. The programme is tailored to your learning objectives on the basis of an intake.

Do you receive a certificate after the Dealing with Difficult People course?

Yes, on completion of the Dealing with Difficult People course you receive a certificate of participation from Learnit. This certificate confirms that you took an active part in both course days and practised the skills covered, such as assertiveness, recognising interaction patterns and working with core quadrants. No exam is required to receive the certificate.

What prior knowledge do you need for the Dealing with Difficult People course?

You do not need any specific prior knowledge for the Dealing with Difficult People course. The course is suitable for anyone who encounters difficult behaviour at work or in private life, regardless of role or level of education. During an intake the trainer discusses your personal learning objectives, so that the content matches your situation and experience.

When should you choose the classroom Dealing with Difficult People course instead of a book or online videos about conflict management?

Classroom training adds something that self-study does not offer: practising with your own cases, in a group of no more than eight participants, guided by a trainer. A book about core quadrants or assertiveness gives you the model, but not the feedback on how you respond in a difficult conversation. Choose this course if you find that you understand the theory but get stuck in the moment itself. For example, with a dominant colleague, a complaining customer or a passive-aggressive family member. Beforehand there is an intake, in which the trainer identifies your learning objectives. Online material is suitable for orientation or refreshing your knowledge; this course is suitable if you want to change your behaviour and need practice and reflection to do so.

How do I know whether this course suits me or whether I would be better off taking an assertiveness course or a mediation course?

This course focuses specifically on dealing with other people's difficult behaviour in your day-to-day working or private situation. You gain insight into where that behaviour comes from and how you can adjust your own role in the interaction. Choose this course if you regularly get stuck in your contact with certain people and want to get a grip on those patterns. An assertiveness course is a better fit if your main difficulty is setting your own boundaries, regardless of specific difficult types. A mediation course is aimed at mediating between others in a conflict, not at how you deal with them yourself. In the classroom course you work with core quadrants, frames of reference and the distinction between observations and interpretations, among other things. The group has a maximum of eight participants, so you can bring in situations from your own practice.

What do you learn in the Dealing with Difficult People course that goes beyond the general communication tips you can find anywhere online?

The course combines behavioural analysis with self-reflection, and goes deeper than isolated communication tips. In the classroom you work with models such as core quadrants (Ofman) to map out your own qualities, pitfalls and allergies. You also learn to distinguish between observations and interpretations, and to recognise your own frame of reference alongside that of the other person. That differs from generic online content, which usually stops at ‘listen actively’ or ‘be assertive’. Here you practise with real cases from your own working practice, in a group of no more than eight participants. The trainer adapts the programme on the basis of an intake beforehand. So you do not get standard course material, but feedback on your specific situation involving difficult behaviour. Costs:.