Omgaan met agressie in de zorg incompany
A two-day course just for your group. You choose the date and the place, and the trainer tailors the content to your practice beforehand.
NRTO quality mark
- Tailored: matched to the level and goals of your team
- Trainers from the field, who do the work themselves
- At your premises, at ours or online, on a date that suits you
- In Dutch or English, in the language of your choice
Jullie trainer: Garbrand 84 evaluations in total, average score 7,8. View the trainers
What the course covers
Verbal and physical aggression is becoming increasingly common in healthcare. In this course you learn to assess situations, de-escalate and act professionally, without letting emotions take over.
Lees het volledige programma van Omgaan met agressie in de zorg
How an in-company course works
- RequestYou tell us which course it concerns, how many people and roughly when. You receive a quotation with a fixed price for the group.
- AlignmentWe discuss what the group can already do and what should be different afterwards. The trainer adapts the examples and exercises accordingly.
- The courseOn the day and at the place you chose, with course materials for every participant.
- AfterwardsEvery participant receives a certificate of attendance.
Practical information
- Duration
- Two-day course
- Group
- Only your own people
- Location
- At your office, at one of our locations or online
- Date
- You choose
- Language
- Dutch or English
- Included
- Course materials and a certificate of attendance
- Price
- Fixed price per group, in a tailored quotation (scheduled course: EUR 1250,- excl. VAT per participant)
The trainers of this course
Ratings from participants after completing their course, across all courses by this trainer.
Veelgestelde vragen over Omgaan met agressie in de zorg incompany
Waar vindt de incompany training Omgaan met agressie in de zorg plaats?
Wherever suits you: at your office, at one of our training locations or online. You also choose the date.
Can the content be tailored to our organisation?
Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.
How large can the group be?
That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.
Wat kost Omgaan met agressie in de zorg incompany?
You get a fixed price for the whole group, in a tailored quote. For a group this works out cheaper than booking everyone individually. For comparison: a place on the scheduled course costs EUR 1250,- excl. VAT per participant.
Can the course be delivered in English?
Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.
Do participants receive a certificate?
Yes, every participant receives a certificate of attendance afterwards.
How do I request a quote?
Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.
What will you learn in the Dealing with Aggression in Healthcare course?
You learn to recognise, assess and de-escalate aggression from clients, patients and bystanders. You practise conversation techniques such as listening, summarising and asking follow-up questions, and you learn to set boundaries and stay calm under pressure. You also gain tools for building an open culture and good buddy support within your team.
Who is this course suitable for?
The course is suitable for anyone working in healthcare or social services who deals, or may come to deal, with aggressive behaviour at work. Think of nurses, care workers and support workers in addiction care, youth care, elderly care, dementia care, mental health care, disability care and hospital care.
Do I need prior knowledge or experience?
No, you do not need any specific prior knowledge. It does help if you have work experience with client contact, so that you can bring in your own practical examples during the exercises with the training actor.
Do you work with an actor during the course?
Yes, on both course days you work with a professional training actor. The actor re-enacts situations from your own working practice, so that you can try out new techniques in a safe setting and receive immediate feedback on your approach.
Do I receive a certificate on completion?
Yes, on completion of the course you will receive a Learnit certificate of attendance. With it you can show your employer that you have taken the course and practised the skills covered.
Can this course also be delivered in-company?
Yes, this course can also be delivered in-company or as a tailor-made course for your team or organisation. We then align the content and the practical examples entirely with your field of work and with the situations you encounter.
What is the difference between verbal and physical aggression in healthcare?
Verbal aggression takes the form of swearing, threatening, humiliating or intimidating. Physical aggression involves hitting, kicking, grabbing or throwing objects. Both forms occur in healthcare, often caused by frustration, fear, insecurity or a medical condition. In the course you learn to recognise both forms and to respond appropriately using de-escalation techniques and clear boundaries.
What are the most important de-escalation techniques when dealing with aggression?
The essence is to radiate calm, listen actively, summarise what you hear and ask further questions about the underlying need. It also helps to keep your distance, keep your voice low and calm, and adjust eye contact to the situation. At the right moment, you dare to press on and set boundaries. During the course you practise these techniques with an actor, so you can feel what works for you.
Omgaan met agressie in de zorg voor jullie team?
Vraag vrijblijvend een offerte aan, je hoort snel van een adviseur. Met een of twee collega's? Omgaan met agressie in de zorg staat het komende jaar 7 keer open gepland, in Amsterdam, Den Haag, Rotterdam, Utrecht, Groningen, Zwolle.