Delivering Bad News in-company

A one-day course just for your group. You choose the date and the place, and the trainer tailors the content to your practice beforehand.

8.6 from 2 reviews 4,6 on Google

NRTO quality mark

Previously attended by employees of Bosch Scharnieren, PCI groep.

Tailored: matched to the level and goals of your team
Trainers from the field, who do the work themselves
At your premises, at ours or online, on a date that suits you
In Dutch or English, in the language of your choice

Your trainer: Rob, Michaela, Christy or Joris 995 evaluations in total, averaging 8,9. View the trainers

What the course covers

Delivering bad news calls for nerve and empathy. In this course, you work with experienced trainers on a clear conversation structure in five phases, so that you remain clear and involved. This way you stay in control and give the other person the space they need.

Read the full programme of Delivering Bad News

How an in-company course works

RequestYou tell us which course it concerns, how many people and roughly when. You receive a quotation with a fixed price for the group.
AlignmentWe discuss what the group can already do and what should be different afterwards. The trainer adapts the examples and exercises accordingly.
The courseOn the day and at the place you chose, with course materials for every participant.
AfterwardsEvery participant receives a certificate of attendance.

Practical information

Duration: Ééndaagse
Group: Only your own people
Location: At your office, at one of our locations or online
Date: You choose
Language: Dutch or English
Included: Course materials and a certificate of attendance
Price: Fixed price per group, in a tailored quote (scheduled course: € 625,- excl. VAT per participant)

The trainers of this course

Ratings from participants after completing their course, across all courses by this trainer.

What participants say about Delivering Bad News

8.6
Delivering Bad News course: average 8.6 from 2 reviews

“The goal I came for was discussed sufficiently. I was able to take away a lot from the tips that were given. The trainer explained everything precisely. She addressed points for improvement, etc. She did a very good job!”

S. Kip
Bosch Scharnieren9.2

“A very interactive course with plenty of room for your own input and situations that occur on a daily basis.”

J. Venhorst
PCI groep8.0

Frequently asked questions about Delivering Bad News in-company

Where does the in-company Delivering Bad News course take place?

Wherever suits you: at your office, at one of our training locations or online. You also choose the date.

Can the content be tailored to our organisation?

Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.

How large can the group be?

That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.

What does Delivering Bad News in-company cost?

You get a fixed price for the whole group, in a tailored quotation. For a group this works out cheaper than registering everyone individually. For comparison: a place on the scheduled course costs EUR 625,- excl. VAT per participant.

Can the course be delivered in English?

Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.

Do participants receive a certificate?

Yes, every participant receives a certificate of attendance afterwards.

How do I request a quote?

Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.

Who is the Delivering Bad News course suitable for?

The course is suitable for anyone who has to deliver bad news in their work. Think of managers, project leaders, sales staff, service employees, care workers, doctors and consultants. Prior knowledge is not required. Whether you are announcing a dismissal, communicating a rejection or sharing an unpleasant diagnosis: you learn the basic principles of a good bad-news conversation.

Which five phases do you go through in a bad news conversation?

You structure a bad-news conversation in five phases: a short introduction, delivering the bad news directly, attention to the emotional impact, thinking through possible solutions together and arranging a follow-up appointment. In the Delivering Bad News course, you practise each phase in classroom-based training, so that you lead the conversation firmly and with compassion.

Is prior knowledge required for the Delivering Bad News course?

No, you don't need any prior knowledge for the Delivering Bad News course. The course is suitable for anyone who occasionally has to convey an unwelcome message at work. During an individual intake beforehand, we discuss your learning objectives and practical experience, so that the programme of the classroom-based course day matches your situation.

What do you learn in the Delivering Bad News course?

In the Delivering Bad News course you learn to convey a difficult message clearly and with empathy. You practise structure, the content and relationship levels, building arguments, making follow-up arrangements and recognising pitfalls. You also practise using the right tone, staying firm and keeping control of the conversation, so that you continue to communicate effectively under pressure.

What does the teaching method of the Delivering Bad News course look like?

The Delivering Bad News course is a classroom-based course in which you alternate between experiencing, experimenting with behaviour, reflecting and theory. You actively practise with realistic conversation situations, so that you immediately notice the effect of new behaviour. The trainer continually invites you to make links with your own practice, which increases the chance of genuine behavioural change.

What is the difference between this course and an online communication skills course?

An online course or e-learning is suitable for getting to know the theory behind delivering bad news, such as the difference between the content level and the relational level. The classroom-based Delivering Bad News course at Learnit goes a step further: you actively practise with real conversation situations under the guidance of a trainer. You experiment with behaviour, receive immediate feedback and experience for yourself the effect of a different tone or wording. That practice with emotion, resistance and your own pitfalls is something an e-learning cannot offer. The course is therefore particularly relevant if you actually hold such conversations in practice, for example as a manager, doctor or adviser. For purely building knowledge without practice, self-study is sufficient; for changing behaviour, a classroom setting is more effective.

How do I know whether this course suits my situation, or whether a coaching programme would be a better choice?

The Delivering Bad News course is a classroom course and focuses on learning a concrete conversation structure: the five phases of a bad-news conversation, dealing with emotions and staying firm under pressure. Choose this course if you regularly have to deliver bad news, or will have to soon, and want a workable method to fall back on. An individual coaching programme is a better fit if you already have experience and want to work on personal patterns in particular, or if your situation is highly confidential. The course works with small groups of participants and practice situations, so you also learn from others. No prior knowledge is required. For managers, care workers, salespeople and consultants this is usually an efficient first step.

What do I get from this classroom course that I cannot get from a book or a YouTube video?

The difference lies in practising real conversations and receiving immediate feedback. You do not learn to deliver bad news by reading theory, but by experiencing what your words, tone and attitude do to the recipient. During this course day you alternate between concrete practice, experimenting with new behaviour, reflecting and exploring theory. A book can explain the five phases, but it cannot make you feel what happens when you put off the bad news for too long, or deliver it too bluntly. The trainer observes your pitfalls and helps you switch between the content level and the relationship level. You recognise success by noticing straight away what works. Self-study is suitable for knowledge; classroom practice is needed for changing behaviour under pressure.

Delivering Bad News for your team?

Request a quote without obligation; an adviser will get back to you shortly. With one or two colleagues? Delivering Bad News is scheduled 3 times over the coming year, in Rotterdam, Zwolle.

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Private groupfixed price, tailored quotation

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