Telephone Acquisition in-company
A two-day course just for your group. You choose the date and the place, and the trainer tailors the content to your practice beforehand.
NRTO quality markEerder gevolgd door medewerkers van LK Mediasupport, Van der Meulen B.V, Nederlands Debat Instituut, Flanders Investment and Trade en anderen.
- Tailored: matched to the level and goals of your team
- Trainers from the field, who do the work themselves
- At your premises, at ours or online, on a date that suits you
- In Dutch or English, in the language of your choice
Your trainer: Rob 346 evaluations in total, averaging 8,6. View the trainers
What the course covers
Picking up the phone to make an acquisition call feels uncomfortable for many people. During this course you will discover how to turn that feeling around and hold conversations that are pleasant for both you and the customer.
Read the full programme for Telephone Acquisition
How an in-company course works
- RequestYou tell us which course it concerns, how many people and roughly when. You receive a quotation with a fixed price for the group.
- AlignmentWe discuss what the group can already do and what should be different afterwards. The trainer adapts the examples and exercises accordingly.
- The courseOn the day and at the place you chose, with course materials for every participant.
- AfterwardsEvery participant receives a certificate of attendance.
Practical information
- Duration
- Two-day course
- Group
- Only your own people
- Location
- At your office, at one of our locations or online
- Date
- You choose
- Language
- Dutch or English
- Included
- Course materials and a certificate of attendance
- Price
- Fixed price per group, in a tailored quotation (scheduled course: EUR 1250,- excl. VAT per participant)
The trainers of this course
Ratings from participants after completing their course, across all courses by this trainer.
What participants say about Cold Calling
Telephone Acquisition course: average 8.3 from 9 reviews
“A personal training course comes highly recommended. It responds to your specific situation and the product you are selling, which makes it a genuinely tailor-made course. Tips on opening lines, questioning and preparation.”
“The course was very instructive and contained a lot of variety. The trainer was very clear and really took the time for the participants.”
“I was very pleased with the course. Theory is well alternated with exercises geared to your own professional practice. It makes telephone acquisition a lot more enjoyable. I have just applied the techniques I learned, and successfully!”
“Enjoyable and instructive. The theory was linked to practice in a good way. Based on the intake interviews, the 'telephone' part was considerably reduced. A good move, in my view. The trainer creates a safe environment and is enthusiastic and knowledgeable.”
“Many thanks for the acquisition course. I found the role plays particularly useful. I noticed that I already knew a lot about the subject, but I still learned new things!”
“For anyone who wants to improve their sales techniques in a professional and effective way, or wants to know how to approach companies properly over the phone, this course is highly recommended.”
Frequently asked questions about Cold Calling in-company
Where does the in-company Telephone Acquisition course take place?
Wherever suits you: at your office, at one of our training locations or online. You also choose the date.
Can the content be tailored to our organisation?
Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.
How large can the group be?
That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.
What does Cold Calling in-company cost?
You get a fixed price for the whole group, in a tailored quote. For a group this works out cheaper than booking everyone individually. For comparison: a place on the scheduled course costs EUR 1250,- excl. VAT per participant.
Can the course be delivered in English?
Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.
Do participants receive a certificate?
Yes, every participant receives a certificate of attendance afterwards.
How do I request a quote?
Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.
What will you learn in the Telephone Acquisition course?
You will learn how to conduct telephone acquisition calls with more composure and better results. Topics include building a call script, creating openings, dealing with objections, recognising buying signals and closing techniques. You gain insight into your own style and practise with situations from your own working practice.
Who is the Telephone Acquisition course suitable for?
The course is intended for marketing staff, account managers, sales staff and anyone who approaches customers or prospects in their work. Both beginners and experienced callers will find it suitable, because the programme is tailored to the participants' learning objectives.
Do I need prior knowledge for this course?
No, no specific prior knowledge is required for this course. It does help if your work involves telephone contact with customers, so that you can bring in your own cases during the exercises.
How is the course structured?
The course consists of short blocks of theory alternated with plenty of practical exercises. You make follow-up calls, practise with role plays and receive feedback from the trainer and the other participants. Beforehand there is an intake in which your learning objectives are discussed.
Do I receive a certificate on completion?
Yes, after completing the course you receive a Learnit certificate of participation. This shows that you have attended the Telephone Acquisition course.
Can this course also be delivered in-company?
Yes, the Telephone Acquisition course can also be delivered in-company for your entire team. In that case we tailor the content to your products, target group and conversation objectives. Get in touch to discuss the options.
How do I deal with rejection during cold calling?
Rejection is part of acquisition and rarely says anything about you personally. In the course you learn how to put rejection into perspective, how to explore objections rather than brush them aside, and how a 'no' can sometimes be turned into a follow-up appointment. By practising with real situations, you build resilience.
What makes a good call script?
A good call script gives you something to hold on to without having to read it out word for word. It contains a strong opening, a clear reason for the call, questions to explore the need and a clear next step. During the course you build a call script that suits your own style and your target group.
Cold Calling for your team?
Request a quote without obligation and an adviser will be in touch shortly. With one or two colleagues? Cold Calling is on the scheduled courses calendar 2 times in the coming year, in Amsterdam and The Hague.