Cursus Omgaan met eigen frustraties en emoties op de werkvloer in Amsterdam

Anger and frustration at work drain your energy and put relationships under pressure. In this course you will be given practical techniques to handle your emotions, stay calm and consciously choose how you respond. You will work on self-insight, communication and lasting behavioural change.

Lees de volledige beschrijving van de cursus Omgaan met eigen frustraties en emoties op de werkvloer

All dates in Amsterdam

None of the dates suitable? In-company takes place on a day of your choosing, and the course also runs in other cities.

Where in Amsterdam

Who you'll be taught by in Amsterdam

• Rob Trainer in communication and leadership Score 8,6 from 346 evaluations
• Christy trainer in communication and leadership Rating 9,2 from 256 evaluations
• Marjorie Personal development trainer Rating 8,9 from 125 evaluations
• Joris Trainer in communication and leadership Rating 8,6 out of 122 evaluations

What participants thought

• "A course like this is good for everyone, certainly because you also learn a lot about the way you communicate."

  Karin van de Vossenberg, Oosterdorp Autogroep B.V. - Dealing with your own frustrations and emotions in the workplace

• “I thoroughly enjoyed these course days. What I found most remarkable was the insight you gain into your own behaviour and how it comes across to others. The fact that you provoke the opposite in people from what you want to achieve is something I could not see myself. A real eye-opener was drawing the 'problem'. This turned it into something very simple and small, something you could take in and get to work on. Ultimately you will mainly have to work on yourself and want to change. This course has inspired me to really go for it. The theory may not have been all that new, but the way the course was delivered and the tools you are given flipped a switch for me to start working on myself.”

  L. Burger, DOC de Doornakker- Managing your own frustrations and emotions in the workplace

• “I always find this difficult to describe. But my impression of the course was very surprisingly positive. I get a great deal out of it. And I would recommend it to everyone.”

  D. Greefkes-Bakker - Stichting Magentazorg - Dealing with your own frustrations and emotions in the workplace

• “Excellent course and very easy to put into practice! The Rotterdam location is very easy to reach by train! You are inside the building in a matter of seconds.”

  W. van Gool, Innofa B.V. - Dealing with your own frustrations and emotions in the workplace

Frequently asked questions

Who is the Managing your own frustrations and emotions in the workplace course suitable for?

The course is suitable for anyone who sometimes finds it difficult to stay calm at work or who reacts more sharply than they would like. No prior knowledge is required. You learn to recognise warning signs, respond rationally and make frustrations open to discussion. Think of employees, team leaders and professionals who want to manage their emotions better when working with colleagues.

Which topics are covered in the Managing your own frustrations and emotions in the workplace course?

In this classroom course you learn calming methods, rational thinking and assertive responses. You work with the iceberg theory, the communication model, conflict handling techniques and giving and receiving criticism. You also practise with role plays, learn to recognise warning signals in time and build self-confidence. This way you learn to respond in a controlled way instead of impulsively.

Is any prior knowledge required for the Dealing with your own frustrations and emotions in the workplace course?

No, no prior knowledge is required for this classroom-based course. You can start straight away, whatever your role or work experience. Beforehand, an individual intake takes place in which your learning objectives are identified. The final programme is then determined on that basis, so that the course matches your situation and practical experience.

What is the delivery format of the Dealing with Your Own Frustrations and Emotions in the Workplace course?

The course is taught in a classroom setting in a small group. You alternate between theory, reflection and practical exercises, possibly with an actor during role plays. This interactive approach helps you to genuinely experience new behaviour. The course includes course materials and an experienced trainer who guides you personally.

Do you receive a certificate after the Dealing with Your Own Frustrations and Emotions in the Workplace course?

Yes, on completion of the course you will receive a certificate of participation from Learnit. This certificate shows that you actively attended both course days and practised the techniques covered on emotion regulation, assertiveness and conflict management. You can add the certificate to your personal development file or LinkedIn profile to make your growth in personal effectiveness visible.

What does this course give you that you would not learn from a book or e-learning on emotion regulation?

The difference lies in practising real behaviour under guidance. On the classroom-based course you work with role plays, possibly with an actor, and receive direct feedback from a trainer and fellow participants. A book or e-learning can explain theory such as the iceberg model, the communication model or calming methods, but it does not practise your specific triggers and response patterns. During the course you alternate between concrete experience, experimenting, reflecting and exploring theory. In a safe setting you discover how your body reacts to frustration and which intervention works for you. Beforehand, the trainer holds an individual intake in order to incorporate your learning objectives into the programme. Self-study is suitable as a supplement, but changing behaviour calls for practice with mirroring.

When should you opt for this course and when is coaching or therapy a more logical route?

This course suits you if you occasionally react too sharply to colleagues or your boss, build up frustrations at work, or notice that anger costs you energy. In this classroom course you will learn concrete techniques: calming methods, the iceberg theory (facts vs. interpretations), assertive communication and conflict handling. The focus is on work situations and on behavioural change through role plays and reflection. Coaching or therapy is a more logical route if you suffer from outbursts of anger on a structural basis, if the cause lies outside work, or if there are underlying psychological problems. The course is not a treatment programme; you are given tools and practise with your own cases in a group. Not sure? During the individual intake beforehand we discuss whether your learning objectives fit the programme.

How will I know after this course whether I really deal with my frustrations at work differently, or is that hard to measure?

Behavioural change around emotions is noticeable, but rarely linear. During the two course days you work with role plays (with an actor, if applicable), the iceberg theory and calming methods. This gives you concrete practice in keeping your thinking rational during a difficult conversation and consciously choosing how you respond, rather than acting on impulse. Immediately after the course you will recognise warning signs sooner and be able to raise frustrations before they escalate. Lasting change, for example reacting less sharply towards your manager or colleagues, usually takes several weeks to months of conscious application in the workplace. The course lays the foundation and provides techniques; the repetition in practice afterwards determines the effect. Reflecting afterwards with a colleague or manager helps to make progress concrete.

Omgaan met eigen frustraties en emoties op de werkvloer in andere steden

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