Dealing with your own frustrations and emotions in the workplace course

Anger and frustration at work drain your energy and put relationships under pressure. In this course you will be given practical techniques to handle your emotions, stay calm and consciously choose how you respond. You will work on self-insight, communication and lasting behavioural change.

Description

Anger and frustration are part of the job, but the way you deal with them makes all the difference. In this course you are given techniques for dealing effectively with your own emotions and frustrations in the workplace.

You learn to stay calm, to recognise warning signals in time and to consciously choose how you respond instead of being led by impulses. Using the iceberg theory and the frame of reference, you gain insight into facts versus interpretations, which teaches you to look at situations from several perspectives.

You also give attention to self-knowledge: why do you become frustrated, what do those emotions do to you and how do you raise anger in a constructive way? With assertiveness, positive communication styles and conflict management techniques you build calmer and more pleasant working relationships.

Topics

• Negative effects of frustration and anger
• When is anger justified?
• Calming methods
• Continuing to think rationally
• The communication model and positive communication styles
• Non-verbal and verbal communication
• The iceberg theory: facts and interpretations
• Frame of reference: understanding yourself and others better
• Being assertive
• Your own emotions, thoughts and feelings
• Conflict management techniques
• Giving and receiving criticism
• Expressing frustrations and emotions effectively
• Building self-confidence
• Life balance and its effect on your emotions
• Showing empathy
• Do's and don'ts
• Role plays (with an actor if required)

Result

After this course you will recognise the signs of mounting frustration in time and be able to consciously choose how you respond, instead of being carried away by an impulse. You will know how to stay calm under pressure and how to look at a situation from several points of view.

You gain a better understanding of where your anger comes from and what it does to you. This allows you to raise frustrations in a constructive way, without damaging the relationship with your colleagues or manager. You apply assertive communication, give and receive criticism constructively and show empathy in difficult conversations.

The result: more peace of mind, stronger working relationships and a more pleasant working day for yourself and the people around you.

Target audience

This course is intended for anyone who sometimes finds it difficult to stay calm at work. Whether you are quickly irritated by a colleague, bottle things up until the bucket overflows, or simply want to learn to respond more consciously to difficult situations: this course gives you tools to get a grip on your own frustrations and emotions.

Teaching method

During the course we alternate between concrete experience, experimenting with behaviour and techniques, reflection and exploring theory. This means the programme suits a variety of participants. There is plenty of action in the course, so that you actually experience the effect of new behaviour. This makes it possible to recognise success. In addition, we emphasise that everyone is responsible for their own development and takes ownership of it. We invite you to reflect continuously and to make connections with your own practice. Our aim is to increase your insight and to let you make the translation to your own situation. That increases the chance of genuine behavioural change.

Prior knowledge

No specific prior knowledge is required for this course. It does help if you are open to self-reflection and prepared to take a critical look at your own behaviour and reactions. An eager and enquiring attitude is all you need to bring.

Comments

You can also take this course one-to-one, so that you can practise situations from your own working practice in a safe setting. Would you like to take part with a team? Then ask about the options for a tailored in-company version.

In-company

Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.

Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.

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Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.