Who is the Managing your own frustrations and emotions in the workplace course suitable for?
The course is suitable for anyone who sometimes finds it difficult to stay calm at work or who reacts more sharply than they would like. No prior knowledge is required. You learn to recognise warning signs, respond rationally and make frustrations open to discussion. Think of employees, team leaders and professionals who want to manage their emotions better when working with colleagues.
Which topics are covered in the Managing your own frustrations and emotions in the workplace course?
In this classroom course you learn calming methods, rational thinking and assertive responses. You work with the iceberg theory, the communication model, conflict handling techniques and giving and receiving criticism. You also practise with role plays, learn to recognise warning signals in time and build self-confidence. This way you learn to respond in a controlled way instead of impulsively.
Is any prior knowledge required for the Dealing with your own frustrations and emotions in the workplace course?
No, no prior knowledge is required for this classroom-based course. You can start straight away, whatever your role or work experience. Beforehand, an individual intake takes place in which your learning objectives are identified. The final programme is then determined on that basis, so that the course matches your situation and practical experience.
What is the delivery format of the Dealing with Your Own Frustrations and Emotions in the Workplace course?
The course is taught in a classroom setting in a small group. You alternate between theory, reflection and practical exercises, possibly with an actor during role plays. This interactive approach helps you to genuinely experience new behaviour. The course includes course materials and an experienced trainer who guides you personally.
Do you receive a certificate after the Dealing with Your Own Frustrations and Emotions in the Workplace course?
Yes, on completion of the course you will receive a certificate of participation from Learnit. This certificate shows that you actively attended both course days and practised the techniques covered on emotion regulation, assertiveness and conflict management. You can add the certificate to your personal development file or LinkedIn profile to make your growth in personal effectiveness visible.
What does this course give you that you would not learn from a book or e-learning on emotion regulation?
The difference lies in practising real behaviour under guidance. On the classroom-based course you work with role plays, possibly with an actor, and receive direct feedback from a trainer and fellow participants. A book or e-learning can explain theory such as the iceberg model, the communication model or calming methods, but it does not practise your specific triggers and response patterns. During the course you alternate between concrete experience, experimenting, reflecting and exploring theory. In a safe setting you discover how your body reacts to frustration and which intervention works for you. Beforehand, the trainer holds an individual intake in order to incorporate your learning objectives into the programme. Self-study is suitable as a supplement, but changing behaviour calls for practice with mirroring.
When should you opt for this course and when is coaching or therapy a more logical route?
This course suits you if you occasionally react too sharply to colleagues or your boss, build up frustrations at work, or notice that anger costs you energy. In this classroom course you will learn concrete techniques: calming methods, the iceberg theory (facts vs. interpretations), assertive communication and conflict handling. The focus is on work situations and on behavioural change through role plays and reflection. Coaching or therapy is a more logical route if you suffer from outbursts of anger on a structural basis, if the cause lies outside work, or if there are underlying psychological problems. The course is not a treatment programme; you are given tools and practise with your own cases in a group. Not sure? During the individual intake beforehand we discuss whether your learning objectives fit the programme.
How will I know after this course whether I really deal with my frustrations at work differently, or is that hard to measure?
Behavioural change around emotions is noticeable, but rarely linear. During the two training days you work with role-plays (with an actor if required), the iceberg theory and calming techniques. This gives you concrete practice in staying rational during a difficult conversation and choosing consciously how you respond, rather than reacting impulsively. Immediately after the course you will recognise warning signals sooner and be able to raise frustrations before they escalate. Lasting change, such as reacting less sharply towards your manager or colleagues, usually takes several weeks to months of conscious application in the workplace. The course lays the foundation and provides techniques; the repetition in practice afterwards determines the effect. Reflecting afterwards with a colleague or manager helps to make progress concrete.