Behavioural Disorders course: dealing professionally with problem behaviour

You work with people who sometimes display difficult behaviour due to a behavioural disorder or mental health problems. In this course you learn to recognise that behaviour and respond to it calmly and clearly.

Description

In your work, you come into contact with people who display unusual or difficult behaviour. You are expected to address them about the nuisance they cause, even when communication is awkward or accompanied by verbal aggression. That demands something of your attitude, your choice of words and your timing.

In this course you learn to better recognise behaviour arising from a disorder or psychological problems. You are given tools to convey your message clearly, with respect and equality as the starting point. Theory alternates with practice: in a safe atmosphere you work with role plays and case studies from your own practice.

You will go home with more insight into why people react the way they do, and with concrete techniques for holding your own in difficult conversations.

Topics

• What is problem behaviour and who do you encounter it in
• Psychiatry at a glance
• The distinction between normal and deviant behaviour
• Common symptoms of mental disorders
• Recognising the characteristics of psychotic behaviour
• Tips and techniques for dealing with psychotic behaviour
• Psychological, physical and social signs of addiction problems
• Tips and techniques for dealing with addictive behaviour
• Responding professionally to verbal aggression
• Safeguarding your own attitude, boundaries and safety

Result

After this course, you will recognise signs of psychological disorders and addiction problems more quickly. You will know how to address someone displaying problem behaviour in a calm and respectful way, even when verbal aggression is involved. You communicate clearly, maintain your own boundaries and know what works (and what doesn't) in difficult situations.

Target audience

This course is suitable for professionals who deal with people displaying deviant behaviour in their work and who have to address it. Think of enforcement officers, special investigating officers, ambulance staff, reception staff, education staff and employees at local authorities and other government bodies.

Teaching method

The course alternates between experiencing, experimenting with behaviour and techniques, reflecting and short pieces of theory. As a result, the programme suits different learning styles. You practise actively with role plays and case studies, so you notice what new behaviour delivers in practice.

The trainer invites you to reflect continuously and to connect the material to your own work. In this way you increase your knowledge and, at the same time, the likelihood that you will actually apply what you have learned.

Prior knowledge

No prior knowledge is required. Your own work experience and practical situations form the starting point.

Comments

The content may vary slightly from group to group, depending on the prior knowledge and learning objectives of the participants. During the intake, we establish what you want to learn.

Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.