Cursus Grensoverschrijdend Gedrag: Herkennen, Begrijpen en Aanpakken in Utrecht

Inappropriate behaviour in the workplace calls for recognition, understanding and action. In this course you gain insight into causes, dynamics and approaches, and you practise skills that help you contribute to a safe and respectful working environment.

Lees de volledige beschrijving van de cursus Grensoverschrijdend Gedrag: Herkennen, Begrijpen en Aanpakken

All dates in Utrecht

None of the dates suitable? In-company takes place on a day of your choosing, and the course also runs in other cities.

Where in Utrecht

Who you'll be taught by in Utrecht

• Garbrand Trainer in communication skills and leadership Rating 7,8 out of 84 evaluations
• Jeroen Trainer in communication and leadership Rating 9,6 from 39 evaluations

Frequently asked questions

Who is the Inappropriate Behaviour course suitable for?

The course is suitable for anyone who wants to contribute to a safe and respectful working environment. It was originally designed for managers and HR professionals, but employees, team leaders, confidential advisers and prevention officers also get value from it. You do not need any specific prior education. What counts is your commitment to a healthy organisational culture and your willingness to reflect on behaviour.

Do you receive a certificate after the Inappropriate Behaviour course?

Yes, on completion of the Inappropriate Behaviour course you receive a certificate of participation from Learnit. This certificate confirms that you took an active part in the course and covered the topics relating to recognising, understanding and addressing inappropriate behaviour. No test is required; participation and active contribution during the classroom day form the basis for the certificate.

Can the Inappropriate Behaviour course also be taken in-company?

Yes, the Inappropriate Behaviour course is also available in-company. In that case we deliver the course at your organisation's premises, tailored to your practical situation and specific issues. Beforehand we establish the learning objectives through an intake, so that the programme matches the prior knowledge and experience of the group. In the classroom, the standard version takes

Which topics are covered during the Inappropriate Behaviour course?

During the Inappropriate Behaviour course you cover eight core topics: recognising inappropriate behaviour, the benefits of a proactive approach, the impact of unwanted behaviour, the role of leadership, holding a dialogue about unwanted behaviour, group dynamics, feedback as an instrument and practical conversation skills. The course lasts

Is prior knowledge required for the Inappropriate Behaviour course?

No, no specific prior knowledge is required for the Inappropriate Behaviour course. The course is accessible to anyone within an organisation who wants to contribute to a safe working environment. Beforehand, an individual intake takes place in which your learning objectives and practical experience are mapped out. On that basis, the programme of this classroom course is tailored to the group.

What will you learn on this course that you would not get from a book or an e-learning on inappropriate behaviour?

The difference lies in practising with real behaviour. A book or e-learning gives you the theory on inappropriate behaviour, legal frameworks and conversation models, but it does not train your conversational skills. During this classroom day you alternate theory with practical exercises: you hold conversations about unwanted behaviour, experience group dynamics first-hand and receive direct feedback from the trainer and fellow participants. You work towards four concrete outcomes: insight into the dynamics of inappropriate behaviour, communication skills, strategies for intervention and prevention, and the legal and organisational perspective. An e-learning is suitable for learning concepts; this course is what you need as soon as you actually have to hold the conversation with an employee, colleague or team.

How does this course relate to having a code of conduct drawn up or to confidential adviser training?

A code of conduct and a confidential adviser are formal instruments: they set out what is unacceptable and provide a place to report incidents after the event. This course focuses on the behaviour that comes before that stage: recognising signals, opening the conversation and intervening in group dynamics. You learn to interpret inappropriate behaviour, use feedback as an instrument and conduct difficult conversations. That makes it an addition, not a replacement. Organisations that only have a code of conduct often lack the conversational skills to make that code work in practice. If you already have a confidential adviser, this training course helps managers and colleagues to spot situations earlier, so that fewer matters escalate into a formal report. For a complete policy you combine both: structure and behaviour.

When do you opt for an Inappropriate Behaviour course rather than a longer programme or team coaching?

A training course works best when you, as a manager, HR professional or employee, want to build up your own individual toolkit: learning to recognise signals, daring to have the conversation and knowing which interventions are appropriate. During the course you receive theory, exercises and feedback in a classroom setting with participants from various organisations. That also brings in fresh perspectives from outside your own team. Opt for a longer in-company programme or team coaching when there is already a concrete problem within a specific team, or when you want to guide a cultural change. In that case several sessions, observation and follow-up are needed. A code of conduct or confidential adviser course is something you address separately. Many participants take this course as a starting point and then decide whether follow-up interventions are needed within their organisation.