Customer-focused Writing in-company
A two-day course just for your group. You choose the date and the place, and the trainer tailors the content to your practice beforehand.
NRTO quality mark
- Tailored: matched to the level and goals of your team
- Trainers from the field, who do the work themselves
- At your premises, at ours or online, on a date that suits you
- In Dutch or English, in the language of your choice
Your trainer: Marieke, Rob, Christy or Garbrand 1,059 evaluations in total, averaging 8,6. View the trainers
What the course covers
You write for work every day. Even so, a good email or letter often takes more time than you'd like. In this course you'll learn to write faster, with more confidence and with texts that really get through to your reader.
Read the full programme of Customer-focused Writing
How an in-company course works
- RequestYou tell us which course it concerns, how many people and roughly when. You receive a quotation with a fixed price for the group.
- AlignmentWe discuss what the group can already do and what should be different afterwards. The trainer adapts the examples and exercises accordingly.
- The courseOn the day and at the place you chose, with course materials for every participant.
- AfterwardsEvery participant receives a certificate of attendance.
Practical information
- Duration
- Two-day course
- Group
- Only your own people
- Location
- At your office, at one of our locations or online
- Date
- You choose
- Language
- Dutch or English
- Included
- Course materials and a certificate of attendance
- Price
- Fixed price per group, in a tailored quotation (scheduled course: EUR 1250,- excl. VAT per participant)
The trainers of this course
Ratings from participants after completing their course, across all courses by this trainer.
Frequently asked questions about Customer-focused Writing in-company
Where does the in-company course Customer-focused Writing take place?
Wherever suits you: at your office, at one of our training locations or online. You also choose the date.
Can the content be tailored to our organisation?
Yes. Before the course we discuss with you what the group can already do, where things go wrong in practice and what should be different afterwards. The trainer uses examples and exercises from your own work.
How large can the group be?
That depends on the course. For a skills course we prefer to work with a small group, so that everyone can really practise. If more people are involved, we schedule several groups or set up a fixed programme.
What does Customer-focused Writing in-company cost?
You get a fixed price for the whole group, in a tailored quote. For a group this works out cheaper than booking everyone individually. For comparison: a place on the scheduled course costs EUR 1250,- excl. VAT per participant.
Can the course be delivered in English?
Yes. For in-company courses we deliver the training in the language of your choice, Dutch or English. Mention it in your request.
Do participants receive a certificate?
Yes, every participant receives a certificate of attendance afterwards.
How do I request a quote?
Via the quote form: state the course, the number of participants and roughly where and when you would like it. An adviser will then contact you.
What will you learn in the Customer-focused Writing course?
You learn how to put your reader at the centre of every text you write. You work on your message, the structure of your text, your sentences, your tone and your word choice. After the course you will write emails, letters and short reports faster and with more confidence, texts that your reader understands straight away.
Who is the Customer-focused writing course intended for?
The course is intended for anyone who regularly writes short business texts for work, such as emails, letters, memos or short reports. Think of staff in customer service, secretarial support, policy, communications, HR or management.
Do I need any prior knowledge to take part?
No, you do not need any specific prior knowledge. A good command of Dutch at a professional level is sufficient. The course is tailored to your level and your day-to-day writing practice.
What does the course look like?
The course is practical and interactive. Short explanations alternate with writing assignments on your own texts, exercises and group reflection. You receive personal feedback from the trainer and also learn from the other participants.
Do I receive a certificate on completion?
Yes, afterwards you receive the Learnit certificate of participation. This certificate shows that you took an active part in the Customer-focused Writing course.
Can I bring my own texts to the course?
Yes, this is actively encouraged. You practise best with material that fits your daily work. Before the course starts there is a short intake with the trainer, in which you can raise points of attention and your own examples.
What is the difference between Customer-focused Writing and Writing Clear Texts?
Customer-focused writing concentrates on short business texts such as emails, letters and memos, with plenty of attention to tone and reader focus. Writing clear texts is intended for people who mainly write longer documents, such as reports, policy papers or advisory notes.
Does this course also help with my English or German business texts?
The course focuses on the Dutch language area, but the principles of customer-focused writing (thinking from your reader's perspective, clear structure, concise sentences) apply just as well to your English, German or French business texts. Many participants therefore apply the tips more widely.
Customer-focused Writing for your team?
Request a quote without obligation; you will hear from an adviser soon. With one or two colleagues? Customer-focused Writing is in the scheduled courses 14 times over the coming year, in Amsterdam, Utrecht, The Hague, Rotterdam, Arnhem, Groningen, Zwolle, Eindhoven.