Dealing with Aggression course in Amsterdam
1 start date in Amsterdam in the coming year, on 10 February 2027. In a small group, with a trainer from practice.
4,6 on Google
NRTO quality mark
NRTO quality mark
- Maximum of 8 participants per group
- Includes course materials, lunch and certificate
- Not satisfied? Then retake the course free of charge
- Also available as an in-company course, at your location in Amsterdam or at your office
Angry customers, demonstrators or people behaving aggressively: in almost every profession you will encounter them. In this course you work on self-knowledge, conversation techniques and a professional basic attitude that enables you to de-escalate threatening situations.
Read the full programme of Dealing with Aggression
Where in Amsterdam
By public transport
A 19-minute walk from Amsterdam Centraal. A 4-minute walk from the 'Muziekgebouw Bimhuis' tram stop. A 3-minute walk from the 'Piet Heinkade' bus stop.
Parking
Unfortunately we have no parking spaces of our own. If you come by car, your best option is a car park nearby.
Cheapest - Interparking IJ-oever Centrum (Vriesseveem 9)
For around € 17 you get a day ticket here. Booking online in advance is often cheaper still. From the car park it is a few minutes' walk to the Muziekgebouw aan 't IJ.
Closest - Parkeergarage Piet Hein
You can park directly underneath the Muziekgebouw in Parkeergarage Piet Hein. This is more expensive, however.
All dates in Amsterdam
Two-day course. In date order.
- Wed 10 & Wed 24 February 2027 10:00–17:00 · Piet Heinkade 1 Enrol
No suitable date? Send us a date request, or arrange a private group at your office.
Who you'll be taught by in Amsterdam
Ratings from participants after completing their course, across all courses by this trainer.
What participants say about Dealing with Aggression
I found it an instructive course, and I got a great deal out of it myself.
The 'Dealing with aggression' course was very valuable and practical. The combination of theory and realistic exercises gave me tools to handle difficult situations better. The trainer was knowledgeable and created a safe atmosphere in which everyone dared to take part. I recommend this course to anyone who may encounter resistance or aggression in their work.
Intensive course, but very instructive. Clear explanations and room to discuss and practise your own obstacles. This helps you understand why you should apply which technique to deal with the different types of aggression. Your own conflict style is examined, which is very important in how you communicate with others. You become aware of your areas for improvement and are given tools to practise them.
You start with the idea: let's see how it goes. Then you begin to notice that it can be useful to you. But then, once you are really engaged, you truly understand how to filter certain forms of aggression. Definitely a recommendation from me.
Frequently asked questions about Dealing with Aggression
Who is the Dealing with Aggression course suitable for?
The Dealing with Aggression course is suitable for anyone who encounters verbal or physical aggression at work. Think of care workers, social workers, police staff, bailiffs, employees of local authorities and other government bodies, and people working at a reception desk, helpdesk or customer service department. No prior knowledge is required; you start with an intake in which your own learning objectives are central.
Which topics are covered in the Dealing with Aggression course?
The Dealing with Aggression course covers three main themes: aggression and conflict (types of conflict, forms of aggression), dealing with aggressive behaviour (problem analysis, listening-summarising-asking further questions, assertiveness, setting boundaries, staying calm under criticism) and the organisational side (an open culture, buddy support, reporting incidents). You practise with situations from your own working practice and finish with an action plan for collegial support.
Do you receive a certificate after the Dealing with Aggression course?
Yes, on completing the Dealing with Aggression course you receive a certificate of participation from Learnit. To qualify, you attend both course days actively and take part in the practical exercises and reflection sessions. The certificate confirms that you have been trained in de-escalating conversation techniques, setting boundaries and dealing professionally with verbal and physical aggression.
What is the teaching method of the Dealing with Aggression course?
The Dealing with Aggression course is taught in a classroom setting, alternating between experiencing, practising behaviour, reflecting and exploring theory. You work with real situations from your own job, so that you immediately notice the effect of new behaviour. Beforehand you have an intake meeting in which you formulate your personal learning objectives. On that basis the trainer determines the final programme.
Can the Dealing with Aggression course be taken in-company or as a bespoke course?
Yes, the Dealing with Aggression course is available as an in-company course and as a bespoke programme. You always start with an individual intake interview in which you formulate your personal learning objectives. The final programme is determined on that basis, tailored to your profession, practical situations and prior knowledge. This way, the course matches exactly the threatening situations you encounter in your work.
How do I know whether the Dealing with Aggression course suits my situation, or whether I would be better off choosing another course?
This course suits you if you regularly have to deal with verbal or physical aggression in your work and want to strengthen your basic attitude and conversation skills. Think of care workers, support workers, bailiffs, reception staff and civil servants at organisations such as UWV, SVB or a local authority. The focus is on de-escalation through conversation techniques (listening, summarising, asking follow-up questions), self-knowledge and setting boundaries. If you work in an environment where physical restraint or arrest techniques are central, a specific resilience or physical intervention course is more appropriate. If you mainly want to learn to deal with difficult customers without aggression, a course on customer conversations is a better fit. Still in doubt? In the individual intake you determine together with the trainer whether your learning objectives fit within this course.
What will I learn in this course that I cannot get from a book or an online video about de-escalation?
The difference lies in practising with your own behaviour under pressure. You can indeed read up on the theory of aggression and de-escalation, but the Dealing with Aggression course is about experiencing, experimenting and reflecting in a classroom setting. You practise conversation techniques such as listening, summarising, asking follow-up questions and setting boundaries on situations from your own practice. A trainer and fellow participants give you direct feedback on your body language, timing and tone. You will not get that from a video. You also work on self-knowledge: you learn to recognise your own pitfalls and triggers, so that you can separate emotions from the situation. Following an intake, the programme is tailored to your profession and learning objectives. Self-study is useful as preparation; changing behaviour requires practice with real interaction.
What is the difference between this course and a physical resilience course or a self-defence course?
Learnit's Dealing with Aggression course focuses on de-escalating threatening situations through conversational skills, self-knowledge and a professional attitude. The focus is on verbal techniques such as listening, summarising, probing, setting boundaries and responding assertively. You learn how your response can prevent a situation from escalating. A physical resilience course or self-defence course, by contrast, focuses on physical techniques for the moment when aggression has already turned physical. This course does cover the physical and mental effects of aggression, but it does not teach you fighting techniques. If you work in a role in which physical confrontations occur regularly, this course is a good addition to a physical resilience course, not a replacement for it.
€ 1250,-first start 10 February 2027
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