Cursus Omgaan met agressie in Rotterdam
1 startdatum in Rotterdam het komende jaar, de eerstvolgende op 12 april 2027. In een kleine groep, met een trainer uit de praktijk.
4,6 on Google
NRTO quality mark
NRTO quality mark
- Maximum of 8 participants per group
- Inclusief cursusmateriaal, lunch en certificaat
- Niet tevreden? Dan volg je de training gratis opnieuw
- Ook als incompany training, bij jullie in Rotterdam of op kantoor
Angry customers, demonstrators or people behaving aggressively: in almost every profession you will encounter them. In this course you work on self-knowledge, conversation techniques and a professional basic attitude that enables you to de-escalate threatening situations.
Read the full programme of Dealing with Aggression
Where in Rotterdam
Learnit Rotterdam
Stationsplein 45
3013 AK Rotterdam
Soms ook op Weena 505. In je bevestiging staat waar je training is.
By public transport
A 1-minute walk from Rotterdam Centraal.
Parking
The guarded car park of the Groothandelsgebouw has room for 200 cars. Directly behind the Groothandelsgebouw there is another guarded car park with a capacity of 150 cars Please note! Parking costs are at your own expense.
All dates in Rotterdam
Tweedaagse. Op volgorde van datum.
- Mon 12 & Mon 26 April 2027 10:00–17:00 Enrol
Geen geschikte datum? Stuur ons een date request, of plan een eigen groep bij jullie op kantoor.
Who you'll learn from in Rotterdam
Ratings from participants after completing their course, across all courses by this trainer.
What participants say about Dealing with Aggression
De training ‘Omgaan met agressie’ was zeer waardevol en praktisch. De combinatie van theorie en realistische oefeningen gaf mij handvatten om beter met lastige situaties om te gaan. De trainer was deskundig en wist een veilige sfeer te creëren waarin iedereen durfde mee te doen. Ik raad deze training aan voor iedereen die in zijn werk te maken kan krijgen met weerstand of agressie.
ik vond het een leerzame traing, waar ik zelf heel veel van heb meegekregen.
Intensieve training maar zeer leerzaam. Duidelijke uitleg en ruimte om je eigen obstakels te bespreken en te oefenen. Hierdoor begrijp je waarom je welke techniek moet toepassen om met de verschillende soorten agressie om te gaan. Je eigen conflictstijl wordt belicht en dit is heel belangrijk in je communicatie naar anderen. Je wordt je bewust van je verbeterpunten en krijgt handvatten om deze te oefenen.
Je begint met het idee: ik zie wel wat het wordt. Dan ga je merken dat je er wel eens wat aan kan hebben. Maar dan, als je echt bezig bent weet je pas goed hoe je bepaalde vormen van agressie kunt filteren. Echt een aanbeveling van mijn kant.
Veelgestelde vragen over Omgaan met agressie
Who is the Dealing with Aggression course suitable for?
The Dealing with Aggression course is suitable for anyone who encounters verbal or physical aggression at work. Think of care workers, social workers, police staff, bailiffs, employees of local authorities and other government bodies, and people working at a reception desk, helpdesk or customer service department. No prior knowledge is required; you start with an intake in which your own learning objectives are central.
Which topics are covered in the Dealing with Aggression course?
The Dealing with Aggression course covers three main themes: aggression and conflict (types of conflict, forms of aggression), dealing with aggressive behaviour (problem analysis, listening-summarising-asking further questions, assertiveness, setting boundaries, staying calm under criticism) and the organisational side (an open culture, buddy support, reporting incidents). You practise with situations from your own working practice and finish with an action plan for collegial support.
Do you receive a certificate after the Dealing with Aggression course?
Yes, on completing the Dealing with Aggression course you receive a certificate of participation from Learnit. To qualify, you attend both course days actively and take part in the practical exercises and reflection sessions. The certificate confirms that you have been trained in de-escalating conversation techniques, setting boundaries and dealing professionally with verbal and physical aggression.
What is the teaching method of the Dealing with Aggression course?
The Dealing with Aggression course is taught in a classroom setting, alternating between experiencing, practising behaviour, reflecting and exploring theory. You work with real situations from your own job, so that you immediately notice the effect of new behaviour. Beforehand you have an intake meeting in which you formulate your personal learning objectives. On that basis the trainer determines the final programme.
Can the Dealing with Aggression course be taken in-company or as a bespoke course?
Yes, the Dealing with Aggression course is available as an in-company course and as a bespoke programme. You always start with an individual intake interview in which you formulate your personal learning objectives. The final programme is determined on that basis, tailored to your profession, practical situations and prior knowledge. This way, the course matches exactly the threatening situations you encounter in your work.
How do I know whether the Dealing with Aggression course suits my situation, or whether I would be better off choosing another course?
This course suits you if you regularly have to deal with verbal or physical aggression in your work and want to strengthen your basic attitude and conversation skills. Think of care workers, support workers, bailiffs, reception staff and civil servants at organisations such as UWV, SVB or a local authority. The focus is on de-escalation through conversation techniques (listening, summarising, asking follow-up questions), self-knowledge and setting boundaries. If you work in an environment where physical restraint or arrest techniques are central, a specific resilience or physical intervention course is more appropriate. If you mainly want to learn to deal with difficult customers without aggression, a course on customer conversations is a better fit. Still in doubt? In the individual intake you determine together with the trainer whether your learning objectives fit within this course.
What will I learn in this course that I cannot get from a book or an online video about de-escalation?
The difference lies in practising with your own behaviour under pressure. You can indeed read up on the theory of aggression and de-escalation, but the Dealing with Aggression course is about experiencing, experimenting and reflecting in a classroom setting. You practise conversation techniques such as listening, summarising, asking follow-up questions and setting boundaries on situations from your own practice. A trainer and fellow participants give you direct feedback on your body language, timing and tone. You will not get that from a video. You also work on self-knowledge: you learn to recognise your own pitfalls and triggers, so that you can separate emotions from the situation. Following an intake, the programme is tailored to your profession and learning objectives. Self-study is useful as preparation; changing behaviour requires practice with real interaction.
What is the difference between this course and a physical resilience course or a self-defence course?
Learnit's Dealing with Aggression course focuses on de-escalating threatening situations through conversational skills, self-knowledge and a professional attitude. The focus is on verbal techniques such as listening, summarising, probing, setting boundaries and responding assertively. You learn how your response can prevent a situation from escalating. A physical resilience course or self-defence course, by contrast, focuses on physical techniques for the moment when aggression has already turned physical. This course does cover the physical and mental effects of aggression, but it does not teach you fighting techniques. If you work in a role in which physical confrontations occur regularly, this course is a good addition to a physical resilience course, not a replacement for it.
€ 1250,-eerste start 12 april 2027
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