Dealing with Aggression course

“It is a good course from which everyone can take away points and methods to improve their own communication skills in situations where aggression occurs or may occur.”

“Very practical and pleasant course in which theory and practice complement each other well.”

“It's a very practical training course, immediately applicable. The theoretical side was interesting too and reinforced the practical part. Practising with an actor was nerve-racking but incredibly instructive. I think I can handle aggression better now.”

“Good course with a perfect balance between theory and practice, and what you learn is easy to apply in your daily work.”

“Instructive course that I can do something with in my work.”

“I found it a very instructive and also enjoyable course. Good exercises that you can certainly do something with! I found the aggression course very interesting. For learning to deal with certain circumstances, but also for getting to know a part of yourself! I really enjoyed doing the course!”

“Intensive course but very instructive. Clear explanations and room to discuss and practise your own obstacles. This helps you understand why you should apply which technique to deal with the different forms of aggression. Your own conflict style is examined, and this is very important in how you communicate with others. You become aware of your points for improvement and are given tools to practise them.”

“Highly recommended! Learn to deal effectively with aggression and behaviour.”

“I thought it was an instructive course, from which I took away a great deal.”

“A valuable course for those who want to approach their customers in the right way and do not yet have enough experience in doing so.”

“A highly practical course with plenty of attention for personal situations. I am extremely satisfied with the content in terms of level and the professionalism of the trainer, the length of the course, the pace of teaching and the balance between theory and practice. The trainer is very professional and knows what she is talking about. She is informal in just the right measure and very customer-focused and friendly. A good source of inspiration who is skilled at motivating participants and explaining information. The venue is easy to reach, the entrance and rooms look attractive, the reception staff are friendly, the atmosphere is pleasant and the lunch is delicious. I also had pleasant and professional contact with the organisation.”

“You start out thinking: let's see where this goes. Then you begin to notice that it can come in useful now and then. But it is only once you are really working with it that you understand how to filter certain forms of aggression. Definitely a recommendation from my side.”

"The course had a good balance between theory and practice. The trainer was good at keeping the group's attention. Definitely a valuable addition."

“Interesting course with recognisable elements. Very good to be able to practise your own case with a wonderful actor.”

“Enjoyable course that is easy to use in daily practice.”

“This course has taught me to handle and recognise my personal obstacles better and better. With plenty of useful tips. Highly recommended!”

“I am very satisfied with the content of the course. There was a great deal of interaction. The theory was explained using examples from practice. Everything was clear. There was plenty of variation in the explanations and exercises, which kept you alert and made the day go quickly. During the course it became clear to me what aggression actually involves and how I can best deal with it in my job. You are confronted with yourself in an appropriate way, so that you know how you yourself react in certain situations in which aggression plays the main role. Good tips from colleagues and the trainer gave you the opportunity to improve. I found out that I already handle aggression reasonably well, but that is also good to hear and see. I am now more confident and I can imagine that some people really benefit from this course. In some jobs it is very important (particularly for safety) to know how to deal with aggression and (verbal) violence. It was also great fun and very instructive to work with an actor.”

“An instructive course that you can put to good use in practice.”

“The course has been very useful and instructive for me. Role plays are used, which allows you to reflect properly on your own actions. It also gives clear insight into which behaviour provokes which behaviour. It has been good for me to become aware of different kinds of behaviour and, above all, how you can turn a conversation around so that it does not end in verbal aggression (or as little as possible). The trainer is also very pleasant, and the organisation is easy to reach. A very interesting and instructive course, then!”

“The course was tailor-made, demand-driven and engaging.”

""The trainer takes the group along very well in his explanations; it is easy for less experienced people to follow too.""

“We were able to practise a good range of situations with customers.”

“The course was very practice-oriented; you can put what you have learned to use straight away.”

"It was a very useful course, with a good balance between theory and practice."

“If you want to gain a good initial insight into recognising and dealing with aggression, this course comes recommended.”

“Very much focused on practice, which is good for us.”

“Effective course, clear learning objectives and an expert trainer.”

“I thought it was a good course in terms of content. The trainer was well read up and well prepared. The day was well organised; all in all an enjoyable experience.”

""Enjoyable course with a good trainer""

“I was pleasantly surprised. Full of praise for the trainer. Chapeau, keep it up.”

“A very instructive course, from which you can draw a great deal in everyday work situations.”

“The ‘Dealing with Aggression’ course is an excellent course for gaining insight into yourself and your colleagues.”

“Interactive course using role plays and also a 'game' element. Practically applicable.”

“The ‘Dealing with Aggression’ course was extremely valuable and practical. The combination of theory and realistic exercises gave me tools to handle difficult situations better. The trainer was knowledgeable and created a safe atmosphere in which everyone dared to take part. I would recommend this course to anyone who may encounter resistance or aggression in their work.”

“Good course, pleasant teacher and certainly to be recommended if the course fits your work”