Managing by Numbers course
The Managing by Numbers course teaches team leaders and managers how to translate departmental goals into SMART objectives and KPIs, and how to steer purposefully using EFQM and the Balanced Scorecard.
NRTO quality mark
Free cancellation up to four weeks before the start, so feel free to book now.
- Translate organisational goals into SMART objectives
- Work with KPIs and critical success factors
- Apply EFQM and the Balanced Scorecard to your department
- Steer on the basis of measurable figures and facts
- Work on your own real-life case during the course
Your trainer: Luis, Jeroen or Ruben 221 evaluations in total, averaging 9,0. View the trainers
Figures only tell you something if you know what you are steering towards. In this course you link strategic objectives to the measurable performance of your department, using instruments such as SMART, EFQM and the Balanced Scorecard.
Description
As a manager or team leader, you are responsible for the results of your department. To achieve those results you need clear objectives that align with the organisational strategy and that you can translate into the work of your staff. Without that translation, figures remain isolated numbers and steering remains difficult.
In this course you are given the instruments to make your department transparent and to make targeted adjustments. You work on critical success factors and key performance indicators, learn how to plan capacity and discover how to account for your departmental policy. You also look at your own competency profile and that of your staff.
Among other things, you will work on the following questions:
- How do you formulate objectives in SMART terms?
- What focus do you bring to the processes in your department?
- What do you base decisions about the deployment of capacity on?
- How do you draw up implementation plans?
- How do HRM, finance, processes and innovation relate to one another?
- How do you properly account for your departmental policy?
Topics
- Introduction to managing by numbers
- Real-life cases from the group
- Formulating objectives with SMART
- Critical success factors
- Key performance indicators (KPIs)
- EFQM in relation to the Balanced Scorecard
- Planning capacity
- Measuring is knowing
- Managing through implementation plans
- Personal leadership and competency profile
- Time management
- Achieving objectives with your employees’ competencies
- The personal development plan as a development tool
- Do's and don'ts
Result
After this course you will be able to translate organisational objectives into SMART objectives for your department, work with critical success factors and KPIs, and manage on the basis of measurable data. You will know how to plan capacity, draw up implementation plans and account for your policy. You will also have insight into your own competencies as a manager and those of your employees.
Target audience
This course is intended for team leaders and managers who run a department and want to lead it in a more figure-based and structured way. If you already have experience with instruments such as personal development plans and want to develop your management skills further, this course is a good fit.
Teaching method
The course combines theory with plenty of practical exercise. Each topic is introduced on the basis of current management literature, after which you get to work with it straight away. At the start, you jointly choose one or more practical cases from the group, which run as a common thread through the course.
You learn to map out your department using tools such as EFQM and the Balanced Scorecard, and determine where to focus your attention. You then work on measuring those focus areas, so that you can link objectives to results. Between the course days you receive assignments to apply what you have learnt directly within your own organisation.
Prior knowledge
No specific prior knowledge is required. Work experience as a manager or team leader is a condition, however, so that you can apply what you learn directly to your own department.
Practical information
- Number of days
- 2 days
- Course times
- from 10 am to 5 pm
- Teaching hours
- 12 hours
- Education level
- Suitable for all levels
- Preparation time
- None
- Included
- Course materials and lunch on site
- Certificate
- At the end of the course you will receive a certificate of attendance
- Cancel
- Free up to four weeks before the start (cancellation terms)
Language
The course is given in Dutch as standard. The trainer speaks English. English-language course materials can be used. If at least 3 participants register, the course can also be given entirely in English.
All start dates
2 training days. In order of date.
- Thu 11 & Fri 12 February 2027 Amsterdam · 10:00–17:00Free cancellation until 14 January Enrol
- Thu 11 & Fri 12 February 2027 Online · 10:00–17:00Free cancellation until 14 January Enrol
- Mon 9 & Tue 10 August 2027 The Hague · 10:00–17:00Free cancellation until 12 July Enrol
No suitable start date? Send us a date request, and we'll look at the options together.
This course for your team?
Plan your own group on a date that suits you, at your office, at our premises or online. We tailor the content to your day-to-day work, and training a whole group is cheaper than individual bookings.
- Your date and location
- Tailored content
- Multiple groups or an academy are also possible
- More than 25 years' experience
The trainers for this course
Ratings from participants after completing their course, across all courses by this trainer.
What others say about this course
"An excellent course at a lovely venue. The trainer's personal approach makes sure it never gets boring. I learnt a great deal."
“Learnit is a professional organisation. The information is conveyed with enthusiasm.”
"During this course I was given many practical tools that I can easily apply in practice."
"A course with strong content, in which good course materials are used to teach new things effectively and efficiently."
"A very good course that can be applied in practice."
Training formats
Classroom
2 days€ 1250,-- Pleasant venue with a good trainer
- Small groups
- Inspiring and motivating
In-company
Bespoke trainingOn request- 100% for your group
- Bespoke training
- At your place or ours
Workshop
Up to 4 hours for groupsOn request- Suitable for events
- Interactive and inspiring
- Large groups too
Private training
At our place or yoursOn request- 100% just for you
- Achieve a lot in little time
- Whenever you want
Frequently asked questions
Can I cancel free of charge?
Yes. Up to four weeks before the first day of the course you can cancel free of charge, without giving a reason. You then receive a credit note or, if you have already paid, a refund. If you cancel later, you pay part of the course fee: 25% between four and two weeks before the start, 75% in the two weeks before it and 100% in the final week. Moving to another start date is free of charge up to two weeks before the start, after that 50%. Sending a colleague in your place is always possible. Read the cancellation terms.
What do you learn in the Managing by Numbers course?
You learn how to get a grip on your department's figures as a manager. You translate organisational objectives into SMART targets, work with critical success factors and KPIs, and use tools such as EFQM and the Balanced Scorecard. You also learn to plan capacity, draw up implementation plans and account for your departmental policy.
Who is the Managing by Numbers course intended for?
The course is intended for managers and team leaders who run a department and want to manage it in a more figure-based way. If you already work with instruments such as personal development plans and want to develop your management skills further, the course is a good fit.
Is any prior knowledge required for the Managing by Numbers course?
No specific prior knowledge is required. Work experience as a team leader or manager is a condition, however, because during the course you work with cases and assignments from your own working situation.
How long does the Managing by Numbers course take?
The course consists of two course days. The exact schedule and delivery format can be found on this course page. In-company or bespoke delivery is also possible, in which case we tailor the duration and set-up to your requirements.
Do you receive a certificate after the Managing by Numbers course?
Yes, on completion you will receive a Learnit certificate of attendance. This confirms that you have fully completed the Managing by Numbers course.
Can the Managing by Numbers course also be delivered in-company?
Yes, this course is also available as an in-company or bespoke programme. We tailor the content, examples and cases to your organisation and department, so that what you learn ties in directly with your day-to-day practice.
What is the difference between critical success factors and KPIs?
Critical success factors (CSFs) are the areas in which your department has to excel in order to achieve its objectives. KPIs, key performance indicators, are the measurable variables you use to track whether you are on course. CSFs therefore describe the ‘what’, while KPIs make it measurable. In the course you will learn to apply both purposefully within your department.
How do you formulate SMART objectives for your department?
SMART stands for Specific, Measurable, Acceptable, Realistic and Time-bound. A good departmental objective is concrete ('we will reduce the lead time from X to Y'), has a measuring point, is supported by the team, is achievable within the available capacity, and has a clear deadline. During the course you practise formulating SMART objectives based on your own organisational goals.
What is the Balanced Scorecard and how do you use it as a manager?
The Balanced Scorecard is a management tool that looks at a department's performance from four perspectives: financial, customer, internal processes, and learning and growth. As a manager you use it to steer on financial figures, customer satisfaction, process efficiency and the development of your team. In the course you learn how to set up a Balanced Scorecard for your own department.
What is EFQM and how does it fit with managing by the numbers?
EFQM is a European model for organisational excellence. It helps you to map out systematically how your organisation or department is performing in terms of leadership, strategy, people, processes and results. Combined with the Balanced Scorecard, it gives you a complete picture: EFQM shows you where you stand and where you can improve, while the Balanced Scorecard helps you to manage that in a targeted way.
Why is managing by numbers important for managers?
Managing by numbers makes your policy concrete and open to discussion. Without figures, ambitions remain vague and results are hard to assess. With clear KPIs you know where you stand, you can adjust in good time and you account for your work transparently to your management and your team. At the same time, it prevents you from making decisions about capacity, priorities and investments on gut feeling alone.
What does the Managing by Numbers course cost?
You can find the current price at the top right of this course page, along with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.
Next start: Thu 11 & Fri 12 February 2027 in Amsterdam, can also be followed online
Free cancellation up to four weeks before the start, so you can secure a place now.