What do you learn in the Managing by Numbers course?

You learn how, as a manager, to get a grip on your department's figures. You translate organisational goals into SMART objectives, work with critical success factors and KPIs, and use tools such as EFQM and the Balanced Scorecard. You also learn to plan capacity, draw up implementation plans and account for your departmental policy.

Who is the Managing by Numbers course intended for?

The course is intended for managers and team leaders who run a department and want to lead their department in a more figure-driven way. If you already work with tools such as personal development plans and want to develop your management skills further, the course is a good fit.

Is any prior knowledge required for the Managing by Numbers course?

No specific prior knowledge is required. Work experience as a manager or team leader is a condition, however, because during the course you work with cases and assignments from your own working situation.

How long does the Managing by Numbers course take?

The course consists of two course days. You will find the exact schedule and delivery format on this course page. In-company or tailor-made delivery is also possible, in which case we adapt the duration and set-up to your requirements.

Do you receive a certificate after the Managing by Numbers course?

Yes, afterwards you receive a Learnit certificate of participation. This confirms that you have completed the Steering on Figures course in full.

Can the Managing by Numbers course also be delivered in-company?

Yes, this course is also available as an in-company or tailor-made programme. We adapt the content, examples and cases to your organisation and department, so that what you learn ties in directly with your practice.

What is the difference between critical success factors and KPIs?

Critical success factors (CSFs) are the areas in which your department has to excel in order to achieve its objectives. KPIs, key performance indicators, are the measurable variables you use to track whether you are on course. CSFs therefore describe the 'what', while KPIs make it measurable. During the course you learn to apply both effectively within your department.

How do you formulate SMART objectives for your department?

SMART stands for Specific, Measurable, Acceptable, Realistic and Time-bound. A good departmental objective is concrete ('we will reduce the lead time from X to Y'), has a measuring point, is supported by the team, is achievable within the available capacity, and has a clear deadline. During the course you practise SMART formulations based on your own organisational goals.

What is the Balanced Scorecard and how do you use it as a manager?

The Balanced Scorecard is a management tool that looks at a department's performance from four perspectives: financial, customer, internal processes and learning and growth. As a manager you use it to steer not only on financial figures, but also on customer satisfaction, process efficiency and the development of your team. During the course you learn to set up a Balanced Scorecard for your own department.

What is EFQM and how does it fit with managing by the numbers?

EFQM is a European model for organisational excellence. It helps you to map systematically how your organisation or department performs in terms of leadership, strategy, people, processes and results. Combined with the Balanced Scorecard, you get a complete picture: EFQM shows where you stand and where you can improve, while the Balanced Scorecard helps you to steer on that in a targeted way.

Why is managing by numbers important for managers?

Steering on figures makes your policy concrete and open to discussion. Without figures, ambitions remain vague and results are difficult to assess. With clear KPIs you know where you stand, you can adjust in good time and you account transparently to your management and your team. At the same time it prevents you from taking decisions on capacity, priorities and investments purely on gut feeling.

What does the Managing by Numbers course cost?

You will find the current price at the top right of this course page, together with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.

Managing by Numbers course | Learnit Training

Name: Managing by the numbers
Price: 1250.0 EUR
Availability: InStock

Figures only tell you something if you know what you are steering towards. In this course you link strategic objectives to the measurable performance of your department, using instruments such as SMART, EFQM and the Balanced Scorecard.

Description

As a manager or team leader, you are responsible for the results of your department. To achieve those results you need clear objectives that align with the organisational strategy and that you can translate into the work of your staff. Without that translation, figures remain isolated numbers and steering remains difficult.

In this course you are given the instruments to make your department transparent and to make targeted adjustments. You work on critical success factors and key performance indicators, learn how to plan capacity and discover how to account for your departmental policy. You also look at your own competency profile and that of your staff.

Among other things, you will work on the following questions:

How do you formulate objectives in SMART terms?
What focus do you bring to the processes in your department?
What do you base decisions about the deployment of capacity on?
How do you draw up implementation plans?
How do HRM, finance, processes and innovation relate to one another?
How do you properly account for your departmental policy?

Topics

Introduction to managing by numbers
Real-life cases from the group
Formulating objectives with SMART
Critical success factors
Key performance indicators (KPIs)
EFQM in relation to the Balanced Scorecard
Planning capacity
Measuring is knowing
Managing through implementation plans
Personal leadership and competency profile
Time management
Achieving objectives with your employees’ competencies
The personal development plan as a development tool
Do's and don'ts

Result

After this course you will be able to translate organisational objectives into SMART objectives for your department, work with critical success factors and KPIs, and manage on the basis of measurable data. You will know how to plan capacity, draw up implementation plans and account for your policy. You will also have insight into your own competencies as a manager and those of your employees.

Target audience

This course is intended for team leaders and managers who run a department and want to lead it in a more figure-based and structured way. If you already have experience with instruments such as personal development plans and want to develop your management skills further, this course is a good fit.

Teaching method

The course combines theory with plenty of practical exercise. Each topic is introduced on the basis of current management literature, after which you get to work with it straight away. At the start, you jointly choose one or more practical cases from the group, which run as a common thread through the course.

You learn to map out your department using tools such as EFQM and the Balanced Scorecard, and determine where to focus your attention. You then work on measuring those focus areas, so that you can link objectives to results. Between the course days you receive assignments to apply what you have learnt directly within your own organisation.

Prior knowledge

No specific prior knowledge is required. Work experience as a manager or team leader is a condition, however, so that you can apply what you learn directly to your own department.

Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.

Number of days:

2 days

Course times:

from 10 am to 5 pm

Study load:

14 hours

Education level:

This training is suitable for all levels.

Exemptions:

Exemptions do not apply to this course.

Preparation time:

No preparation time applies to this course.

Certificate:

At the end of the course, a certificate is issued as proof of participation.

The best training for you

At Learnit you will always find a course that takes you further. From (technical) IT skills to communication or personal leadership. You can also choose the training format that suits you best: a classroom course, a tailor-made course at your own office, an online course or an e-learning. We have the right course and the right format for everyone. Because learning in the way that suits you best delivers the best results.

Moving forward together

Taking a training course at Learnit means learning together. Together with your experienced trainer, together with your course group or together with your colleagues. And whether you take the training at home, at your office or at one of our training locations, we are always available to help you. To share our knowledge with you in a way that is genuinely useful to you. Getting further together through personal attention and understanding each other well; that is what we believe in.

Apply it directly in your work

Learning theory from a book that you can then hardly use in your work? Not at Learnit! Whichever training you take with us, you can put it to use at your workplace straight away. Because of the unique learning objectives you set together with the trainer at the start of the training. Because of the alternation between theory and (interactive) practical assignments. And by bringing the challenges you face in your daily work along to the training.