What will I learn in this course?

You will learn how to set up and maintain a structured accounts receivable administration. You will work on risk analyses, learn to recognise customer and payment behaviour, and practise collection and reminder conversations. The legal side and the various reminder and collection procedures are also covered.

Who is this course for?

The course is intended for employees working in accounts receivable, people who are about to start working in this field, those responsible for accounts receivable policy, and financial administration staff who regularly hold collection conversations with customers.

What prior knowledge do I need?

No specific prior knowledge is required. An affinity with administration and figures is useful, but not a requirement. Do you already have experience with credit management? Then you will deepen and broaden that knowledge during the course.

What does the course look like?

Theory and practice alternate. You will receive explanations about credit management, practise with recognisable cases and discuss your own practical examples. This way, you can apply what you have learned directly in your work.

What is the delivery format?

The course is classroom-based in a small group. This leaves plenty of room for personal attention, questions and interaction with the trainer and your fellow participants.

Who teaches the course?

The course is delivered by an experienced trainer with practical experience in credit management and financial administration. Our trainers link theory to situations you will recognise from your own work.

What do I get after the course?

You will go home with course materials, practical tools for your work and a Learnit certificate as proof of participation. This allows you to get started straight away within your own organisation.

Extensive preparation is not required. It does help if you bring your own practical examples or questions. Let Learnit know in advance, so the trainer can take these into account in the programme.

What if I can't attend?

Let us know as soon as possible. In consultation with you, we will move you to another course date, so that you do not miss any of the material. See our website for the exact terms and conditions.

Do I receive a certificate?

Yes, on completion you will receive a Learnit certificate as proof of participation in the Credit Management course.

You can register via our website. Choose a date that suits you and complete the registration form. Do you have any questions? Please feel free to contact Learnit, we will be happy to help.

What does the course cost?

You will find the current price at the top right of the course page.

Accounts Receivable Management course

Name: Accounts receivable management
Price: 1250.0 EUR
Availability: InStock

Customers who pay late cost your organisation money, time and energy. Well-organised credit control prevents that problem. During this course you learn how to set up an efficient accounts receivable administration and keep it in order. You gain insight into payment behaviour, legal ground rules and conversation techniques. That way you turn non-paying customers back into paying customers, without the relationship suffering.

Description

When customers pay late, it costs your organisation interest and puts pressure on cash flow. A strong accounts receivable administration prevents these kinds of problems. In this course you will learn how to set up, structure and maintain that administration. You will discover what to look out for at an early stage, how to carry out a risk analysis and how to assess in advance whether a customer is able to pay your invoice.

Alongside the administrative side, we pay attention to the human aspect. You learn how to recognise customer behaviour, how to deal with resistance and how to conduct the conversation with customers who do not pay. The legal aspects and the various reminder and debt collection procedures are also covered. The starting point throughout remains: a healthy financial situation for your business and a good relationship with your customers.

Topics

The role, tasks and responsibilities of the credit controller
Setting up a credit control policy for your organisation
Preventing problems at an early stage
Setting up invoicing and accounts receivable administration
Recognising customer and payment behaviour
Legal aspects of accounts receivable management
Reminder and debt collection procedures
Dealing with resistance from customers
Communication techniques in debt collection conversations
Customer-focused working with payment arrears
Practical examples and cases

Result

After this course you will be able to set up and maintain a structured accounts receivable administration. You will know how to carry out a risk analysis and which signals to pick up on early. You will conduct collection conversations with more composure and greater effect, and you will know the legal frameworks within which you work. In this way you contribute to a healthier cash flow while maintaining a good relationship with your customers.

Target audience

This course is intended for anyone who works in accounts receivable administration or is about to start doing so. If you are responsible for the accounts receivable policy within your organisation, or if you regularly conduct collection conversations with customers as part of the financial administration, you have come to the right place. You will learn both the technical and the communicative side of the profession.

Teaching method

Theory and practice alternate continuously. You practise straight away with recognisable cases, so that you really master the material. You receive plenty of personal attention and room for your own questions. Our experienced trainer makes sure you can apply what you have learned in your work immediately. It helps if you bring your own practical examples. Let Learnit know in advance, so the trainer can take this into account.

Prior knowledge

No specific prior knowledge is required for this course. Some affinity with figures and administration will help you along, but is not a requirement. Do you already have experience with accounts receivable management? Then you can deepen and sharpen that knowledge during the course.

In-company

Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.

Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.

Request a quote

Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.

Number of days:

2 days

Course times:

from 10 am to 5 pm

Study load:

14 hours

Education level:

This training is suitable for all levels.

Exemptions:

Exemptions do not apply to this course.

Preparation time:

No preparation time applies to this course.

Certificate:

At the end of the course, a certificate is issued as proof of participation.

The best training for you

At Learnit you will always find a course that takes you further. From (technical) IT skills to communication or personal leadership. You can also choose the training format that suits you best: a classroom course, a tailor-made course at your own office, an online course or an e-learning. We have the right course and the right format for everyone. Because learning in the way that suits you best delivers the best results.

Moving forward together

Taking a training course at Learnit means learning together. Together with your experienced trainer, together with your course group or together with your colleagues. And whether you take the training at home, at your office or at one of our training locations, we are always available to help you. To share our knowledge with you in a way that is genuinely useful to you. Getting further together through personal attention and understanding each other well; that is what we believe in.

Apply it directly in your work

Learning theory from a book that you can then hardly use in your work? Not at Learnit! Whichever training you take with us, you can put it to use at your workplace straight away. Because of the unique learning objectives you set together with the trainer at the start of the training. Because of the alternation between theory and (interactive) practical assignments. And by bringing the challenges you face in your daily work along to the training.