Accounts Receivable Management course
<p>Learn how to set up efficient accounts receivable administration, assess risks and conduct payment conversations. That way you keep cash flow healthy without damaging the client relationship.</p>
NRTO quality mark
Free cancellation up to four weeks before the start, so feel free to book now.
In brief. Accounts Receivable Management is a 2-day classroom course. You can attend it in Utrecht or online, in a group of no more than 8 participants. The price is EUR 1250,- excl. VAT per participant, including course materials, lunch on location and a certificate of attendance. For a team or department we also run this course in-company.
- Set up a structured accounts receivable administration that works
- Learn to assess customers and their payment behaviour accurately
- Conduct effective collection and reminder conversations
- Know the legal side of credit control
- Personal attention and recognisable practical cases
Your trainer: Luis 162 reviews in total, with an average score of 8,9. View the trainers
Customers who pay late cost your organisation money, time and energy. Well-organised credit control prevents that problem. During this course you learn how to set up an efficient accounts receivable administration and keep it in order. You gain insight into payment behaviour, legal ground rules and conversation techniques. That way you turn non-paying customers back into paying customers, without the relationship suffering.
Description
When customers pay late, it costs your organisation interest and puts pressure on cash flow. A strong accounts receivable administration prevents these kinds of problems. In this course you will learn how to set up, structure and maintain that administration. You will discover what to look out for at an early stage, how to carry out a risk analysis and how to assess in advance whether a customer is able to pay your invoice.
Alongside the administrative side, we pay attention to the human aspect. You learn how to recognise customer behaviour, how to deal with resistance and how to conduct the conversation with customers who do not pay. The legal aspects and the various reminder and debt collection procedures are also covered. The starting point throughout remains: a healthy financial situation for your business and a good relationship with your customers.
Topics
- The role, tasks and responsibilities of the credit controller
- Setting up a credit control policy for your organisation
- Preventing problems at an early stage
- Setting up invoicing and accounts receivable administration
- Recognising customer and payment behaviour
- Legal aspects of accounts receivable management
- Reminder and debt collection procedures
- Dealing with resistance from customers
- Communication techniques in debt collection conversations
- Customer-focused working with payment arrears
- Practical examples and cases
Result
After this course you will be able to set up and maintain a structured accounts receivable administration. You will know how to carry out a risk analysis and which signals to pick up on early. You will conduct collection conversations with more composure and greater effect, and you will know the legal frameworks within which you work. In this way you contribute to a healthier cash flow while maintaining a good relationship with your customers.
Target audience
This course is intended for anyone who works in accounts receivable administration or is about to start doing so. If you are responsible for the accounts receivable policy within your organisation, or if you regularly conduct collection conversations with customers as part of the financial administration, you have come to the right place. You will learn both the technical and the communicative side of the profession.
Teaching method
Theory and practice alternate continuously. You practise straight away with recognisable cases, so that you really master the material. You receive plenty of personal attention and room for your own questions. Our experienced trainer makes sure you can apply what you have learned in your work immediately. It helps if you bring your own practical examples. Let Learnit know in advance, so the trainer can take this into account.
Prior knowledge
No specific prior knowledge is required for this course. Some affinity with figures and administration will help you along, but is not a requirement. Do you already have experience with accounts receivable management? Then you can deepen and sharpen that knowledge during the course.
Practical information
- Number of days
- 2 days
- Course times
- from 10 am to 5 pm
- Teaching hours
- 12 hours
- Education level
- Suitable for all levels
- Preparation time
- None
- Included
- Course materials and lunch on site
- Certificate
- At the end of the course you will receive a certificate of attendance
- Cancel
- Free up to four weeks before the start (cancellation terms)
Language
The course is given in Dutch as standard. The trainer speaks English. English-language course materials can be used. If at least 3 participants register, the course can also be given entirely in English.
In-company
Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.
Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.
Request a quote More about Accounts receivable management in-company
All start dates
2 training days. Confirmed dates first, then in order of date.
- Tue 9 & Tue 23 February 2027Certain to go ahead Utrecht · 10:00–17:00Free cancellation until 12 January Enrol
- Tue 9 & Tue 23 February 2027 Online · 10:00–17:00Free cancellation until 12 January Enrol
No suitable start date? Send us a date request, and we'll look at the options together.
This course for your team?
Plan your own group on a date that suits you, at your office, at our premises or online. We tailor the content to your day-to-day work, and training a whole group is cheaper than individual bookings.
- Your date and location
- Tailored content
- Multiple groups or an academy are also possible
- More than 25 years' experience
The trainers for this course
Ratings from participants after completing their course, across all courses by this trainer.
What others say about this course
"Even after 9 years of work experience, this course of 3 mornings was still worthwhile. A different view of accounts receivable management and a reminder of why this profession is so important. I finished this course setting more goals for myself, but certainly also for the company."
“Instructive, convincing training course and a good book at the end.”
Training formats
Classroom
2 days€ 1250,-- Pleasant venue with a good trainer
- Small groups
- Inspiring and motivating
In-company
Bespoke trainingOn request- 100% for your group
- Bespoke training
- At your place or ours
Workshop
Up to 4 hours for groupsOn request- Suitable for events
- Interactive and inspiring
- Large groups too
Private training
At our place or yoursOn request- 100% just for you
- Achieve a lot in little time
- Whenever you want
Frequently asked questions
Can I cancel free of charge?
Yes. Up to four weeks before the first day of the course you can cancel free of charge, without giving a reason. You then receive a credit note or, if you have already paid, a refund. If you cancel later, you pay part of the course fee: 25% between four and two weeks before the start, 75% in the two weeks before it and 100% in the final week. Moving to another start date is free of charge up to two weeks before the start, after that 50%. Sending a colleague in your place is always possible. Read the cancellation terms.
What will I learn in this course?
You learn how to set up and maintain a structured accounts receivable administration. You work on risk analyses, learn to recognise customer and payment behaviour, and practise with collection and reminder conversations. The legal side and the various reminder and collection procedures are also covered.
Who is this course for?
The course is intended for staff working in accounts receivable administration, people who are about to start working there, those responsible for accounts receivable policy and financial administration staff who regularly conduct collection conversations with customers.
What prior knowledge do I need?
No specific prior knowledge is required. An affinity with administration and figures is useful, but not a requirement. Do you already have experience with accounts receivable management? Then you will deepen and broaden that knowledge during the course.
What does the course look like?
Theory and practice alternate throughout. You will receive explanations about accounts receivable management, practise with recognisable cases and discuss examples from your own working practice. This allows you to apply what you have learned directly in your work.
What is the delivery format?
The course is classroom-based in a small group. This leaves plenty of room for personal attention, questions and interaction with the trainer and your fellow participants.
Who teaches the course?
The course is delivered by an experienced trainer with practical experience in accounts receivable management and financial administration. Our trainers link theory to situations you will recognise from your own work.
What do I get after the course?
You will go home with course materials, practical tools for your work and a Learnit certificate as proof of participation. This allows you to get started straight away within your own organisation.
How can I prepare?
Extensive preparation is not necessary. It does help if you bring your own practical examples or questions. Let Learnit know in advance, so the trainer can take this into account in the programme.
What if I can't attend?
Let us know as soon as possible. In consultation, we will move you to another course date so that you do not miss any of the material. See our website for the exact terms and conditions.
Do I receive a certificate?
Yes, afterwards you will receive a Learnit certificate as proof of participation in the Accounts Receivable Management course.
How do I register?
You register via our website. Choose a date that suits you and complete the registration form. Do you have any questions? Feel free to contact Learnit, we are happy to help.
What does the course cost?
You will find the current price at the top right of the course page.
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Confirmed to run: Tue 9 & Tue 23 February 2027 in Utrecht, can also be followed online
This date already has enough participants. Free cancellation up to four weeks before the start, so you can secure a place now.