In this course you learn how to conduct absence interviews: from initial signs to return to work. You support absent employees effectively and tackle causes in a targeted way.

  • Effective absence interviews in practice
  • A personal approach for each type of conversation
  • Directly applicable in your own working situation
  • Insight into the causes and consequences of absence
  • Practical tools for behavioural change

2 days

Amsterdam Mon 21 Dec 2026 & Mon 4 Jan 2027
Utrecht Tue 29 Jun & Tue 13 Jul 2027
More dates Scroll down for more dates
€1250,-

Absence is part of every organisation, but structural or long-term absence calls for a different approach. In this course you learn how to use signalling, support and return-to-work interviews effectively in order to make absence a subject for discussion and to resolve it.

Description

Absence occurs in every organisation. Usually it is no more than a bout of flu, but what do you do when absence becomes structural or when the causes are more serious, such as long-term illness, tensions in the workplace or problems in the relational sphere?

In this course you learn how to support absent employees effectively by means of absence interviews. You gain insight into the causes and consequences of absence, and you practise with different types of conversation that suit the stage of the absence process: the signalling interview, the absence support interview and the return-to-work interview.

You will work on themes such as incapacity for work, unjustified absence, conducting conversations and removing internal causes. You will also be given the relevant figures, facts and rules surrounding absence. The course alternates theory with practical exercises, so that you can apply what you have learned directly in your daily work.

Topics

  • Unjustified absence or genuine illness?
  • Incapacity for work and the rules surrounding absence
  • Action to take when you suspect unjustified absence
  • Supporting employees on sick leave
  • Causes and consequences of absence
  • Removing internal causes of absence
  • Conducting absence interviews
  • Types of conversation: signalling interview, absence support interview and return-to-work interview
  • Figures, facts and legal framework

Result

After this training course you will recognise signs of absenteeism at an early stage and know how to respond to them as a manager or HR manager. You will conduct signalling, support and return-to-work interviews with more composure and direction, and know which approach suits which moment in the absence process.

You will learn to distinguish unjustified absence from genuine incapacity for work and will be able to raise underlying causes for discussion, whether these lie in the work situation, in relationships or in private life. You will also know the key figures, facts and rules surrounding absenteeism, so that you conduct your conversations from a solid basis.

The result: less unnecessary absence, a faster and more sustainable return of employees and conversations in which you and your employee make progress.

Target audience

This training course is particularly suitable for managers and (HR) managers who regularly deal with employees on sick leave in their role and who want to take an active supporting role in this.

Teaching method

During the course you alternate between concrete experience, experimenting with behaviour and techniques, reflecting and exploring theory. As a result, the programme suits every type of participant. There is a great deal of action in the course, so that you actually experience the effect of new behaviour. That way you recognise more quickly what works.

We also place the emphasis on ownership: you are responsible for your own development process. We invite you to reflect continuously and to make connections with your own practice. The aim is to increase your insight and to let you make the translation to your own situation. That increases the chance of a lasting change in behaviour.

Prior knowledge

You do not need any specific prior knowledge for this course. It does help if you deal with absent employees in your work, for example as a manager or HR professional. That way you can apply what you learn directly to your own practice.

Comments

Nothing in particular. The course is aimed at team leaders and (HR) managers who want to learn how to conduct absence interviews. An individual intake takes place beforehand to identify your learning objectives and tailor the programme accordingly.

In-company

Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.

Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.

Request a quote

Language

The training is given in Dutch as standard. The trainer has a good command of English. English-language course material can be used. With a minimum enrolment of 3 participants, the training can also be given entirely in English.

Available dates

When would you like to start?

Mon 21 Dec 2026 & Mon 4 Jan 2027

Amsterdam
€ 1250,- excl. VAT

Mon 21 Dec 2026 & Mon 4 Jan 2027

Online
€ 1250,- excl. VAT

Tue 29 Jun & Tue 13 Jul 2027

Utrecht
€ 1250,- excl. VAT

The best training for you

At Learnit you will always find a course that takes you further. From (technical) IT skills to communication or personal leadership. You can also choose the training format that suits you best: a classroom course, a tailor-made course at your own office, an online course or an e-learning. We have the right course and the right format for everyone. Because learning in the way that suits you best delivers the best results.

Participants attending a classroom training course at Learnit

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Trainer and participants working together during a Learnit course

Moving forward together

Taking a training course at Learnit means learning together. Together with your experienced trainer, together with your course group or together with your colleagues. And whether you take the training at home, at your office or at one of our training locations, we are always available to help you. To share our knowledge with you in a way that is genuinely useful to you. Getting further together through personal attention and understanding each other well; that is what we believe in.

Apply it directly in your work

Learning theory from a book that you can then hardly use in your work? Not at Learnit! Whichever training you take with us, you can put it to use at your workplace straight away. Because of the unique learning objectives you set together with the trainer at the start of the training. Because of the alternation between theory and (interactive) practical assignments. And by bringing the challenges you face in your daily work along to the training.

Participants apply what they have learnt straight away in the workplace

 

Location
Date

2 training days

Amsterdam

Mon 21 Dec 2026 & Mon 4 Jan 2027

Amsterdam
€ 1250,- excl. VAT

Online

Mon 21 Dec 2026 & Mon 4 Jan 2027

Online
€ 1250,- excl. VAT

Utrecht

Tue 29 Jun & Tue 13 Jul 2027

Utrecht
€ 1250,- excl. VAT

No suitable start date? Send us a date request. Then we will look together at how we can still meet your training needs.

Reviews

What others say about this course

Absence Management course: Conducting absence interviews reviews - Average score 7.7 from 1 review

  • “The tips and tricks you get from this course are highly applicable to day-to-day practice. It is good to sharpen your focus again in this way.”

    S. Kortekaas, Beter:- Absence support: Conducting absence interviews
    Rating 7.7
  • “This course is always instructive! They teach you how best to deal with certain situations!”

    R. van Wijk - RDW - Staying in Control in Difficult Conversations 1
    Rating 8.8
  • “Professional and customer-focused!”

    A. de Zwart, Hoi Pippeloi – Conversation Techniques
    Rating 8.2
  • “I had no experience in conducting interviews; this course has given me more insight into it. It is a good course.”

    M. van Gammeren - Vandoren B.V.- Selection Interviews using STAR
    Rating 9.4
  • “A good impression of the course. It is a course with plenty of practical exercises.”

    L. de Heer, UNET - Conversation Techniques
    Rating 7.8
  • “This course is widely applicable, both at work and in private life. Do it together with a few colleagues, so that you can practise on one another. It is also a handy way to improve the atmosphere in your team and/or to build understanding for each other. The one condition is that you dare to be open and vulnerable.”

    H.J. van Tellegen, Gemeente Bunschoten- Conversation Techniques (follow-up course)
    Rating 8.8
  • “I was given very clear tools that I can start using straight away. They are also applicable to all kinds of situations; at work, but also at home and in social settings. The trainer ensured that there was a pleasant and safe atmosphere during the course. This meant we were also able to work well with examples that are confronting.”

    D. Apsari - Gemeente Amsterdam- Conducting Conversations
    Rating 10.0
  • "This course is certainly to be recommended. During the course you are given various tools that are very easy to apply both professionally and privately. After this course I became more aware of how to conduct a conversation properly, whatever kind of conversation it is."

    - Conversation Techniques
  • "A well-organised course with a method you can apply in practice. The clear explanations and general communication made it a pleasure to take this course."

    - Selection interviews using STAR
  • “Very instructive!”

    Christel Ockhuijsen, Eyescan oogzorgkliniek Visie- Conversation Techniques
    Rating 8.4
  • “I had initially signed up for a different course (Interview Techniques). During a conversation with Learnit Training, it turned out that this course also matched my needs well. They had judged that correctly. We were a small group, which meant the course could be tailored closely to our learning objectives. The trainer was very flexible; she adapted to our answers to questions. You could feel that she wanted to help you move forward. In my view she has a great deal of knowledge and expertise. I thoroughly enjoyed her sessions; she inspired me.”

    A. Wösten, Stichting Icare - Conversation Techniques
    Rating 10.0
  • “An inspiring course with a great deal of your own input, so that you can go on to apply it in practice.”

    S. Suir, Gemeente Amsterdam Stadsdeel Centrum- Conversation Techniques
    Rating 7.5
  • “The conversation exercises in this course really took me outside my comfort zone, and I learned a great deal from it as a result. After all, by exploring your limits you are able to grow. The trainer conveyed the material enthusiastically, kept the participants engaged and gave useful tips during the various exercises. The use of an actor for the conversation training was also very effective!”

    R. Mentink - Bejo Zaden - Early Warning and Absence Interviews
    Rating 8.6
  • "Enjoyable course, open atmosphere, fits your own learning needs well."

    - Conversation techniques and influencing
  • "Very interesting and instructive, even though the material on certain topics was already familiar. Every trainer comes up with new and different tips and tools. A good alternation of theory and exercises. Plenty of personal attention, thanks to the small group size. Professionally set up; well prepared, a pleasant intake interview beforehand and a handy reference work. I have gained a lot of knowledge. I am fully engaged with it and apply it daily. Great!"

    J. Versluys, Mooiland - Conversation Techniques
    Rating 8.2
  • “A must for an effective competency-based interview!”

    E. van Herwijnen, Viroclinics - Recruitment and Selection: Conducting Job Interviews
    Rating 8.9
  • "The professionalism of the course leader (Roeli), the attention paid to personal learning objectives and the connection between participants meant that the conversation techniques course was experienced as highly positive."

    - Conversation Techniques
  • "An instructive and dynamic tailor-made course."

    - Motivational interviewing
  • "The course gives you an impression of how to conduct certain conversations, which comes up a lot in our work... so it was very useful"

    - Conversation techniques and influencing
  • “This course challenged me to get to work with the STAR method. It is a very workable and powerful way of interviewing and investigating. Challenged by a highly knowledgeable trainer, even the experienced practitioner is stimulated and inspired. Recommended.”

    E. Nolsen, Pactum- Selection Interviews with STAR
    Rating 8.1
  • "It fitted our practice very well. The trainer really gave us tools to get started with. Tips for the trainer? Don't change a thing! It was the best course in ages. She was engaged and knowledgeable. She had a good feel for the atmosphere. She answered at a detailed level where necessary, but then immediately translated it into the broader lines of thinking."

    E. Coumans, Raad voor Rechtsbijstand - Conducting Appraisal and Development Interviews
    Rating 9.0
  • "It is a course with plenty of room for real-life problems. The set-up also gives you enough time to practise cases."

    W. T. R. Jansen, Ministry of Defence - Conducting Appraisal and Performance Review Meetings
    Rating 8.0
  • “A good course that really applies to job interviews, but you can apply the theory to other conversations as well.”

    M. Moritz-Schrevelius - Hogeschool Rotterdam- Recruitment and selection: conducting job interviews
    Rating 8.2
  • “Excellent course that not only increases your personal skills, but also the team spirit between you and your colleagues.”

    J. Beijersbergen, Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (BZK) FMHaaglanden- Conversation Techniques
    Rating 8.2
  • "Enjoyable course and easy to apply in practice!"

    M. Eerhart - RDW- Staying in control of difficult conversations 1
    Rating 10.0
  • “Leary's Rose, extremely useful! Once you understand that, communicating is a lot easier.”

    S.J.G. Bieman, Gemeente Alkmaar - Conversation Techniques course
    Rating 9.2
  • “Learnit delivers this STARR training course in a professional manner. A sound structure that you can put to good use in practice.”

    Jeroen Wooning, RedWave Beheer B.V. - Selection Interviews with STAR
    Rating 7.7
  • “The goal I came for was discussed sufficiently. I was able to take away a lot from the tips that were given. The trainer explained everything precisely. She addressed points for improvement, etc. She did a very good job!”

    S. Kip, Bosch Scharnieren - Delivering Bad News course
    Rating 9.2
  • “The Conducting Early Warning and Absence Interviews course was very valuable. Through practice-based exercises and direct feedback, she taught us how to prepare difficult conversations properly and conduct them in a respectful and results-oriented way.”

    W. Strous - Bejo Zaden - Signalling and Absenteeism Conversations
    Rating 9.5
  • “Very instructive course. The trainer is professional and takes the time for you.”

    B. Pennings - De Volksbank - Motivational Interviewing
    Rating 9.2
  • "It is an instructive course that you can use at work but certainly also in your private life. Everything is explained and practised step by step. You also take home a nice book with even more useful tips and interesting material."

    R. Toftdal - Westfriesland Academie - Motivational Interviewing
    Rating 9.0
  • "It is a course you can apply in practice, and you learn a great deal about communication. You gain a new perspective on your own role in it."

    - Conversation techniques and influencing
  • “I thought the course was good and, above all, useful and instructive. Even though I am not feeling great at the moment and am not quite myself, I still got a lot out of it. Most people dread role-plays, but once you are over the 'fear', doing a role-play is great fun and very instructive.”

    M. Mulder, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden – Conversation Techniques
    Rating 9.0
  • “I had a private course instead of a two-day course. It was intensive, but incredibly instructive. I notice that filming gives a lot of insight into the way you conduct a conversation. Beforehand I thought it would be a long day, but in the end the time went very quickly. We were able to cover a lot of topics and the variety keeps you sharp. I am very satisfied with the trainer. The personal approach and the link to the previous course in particular were very good.”

    C. Zanoni, Stg. Werkgever Sportclubs- Conducting Performance and Appraisal Interviews
    Rating 9.4
  • “Valuable tools that can be applied in practice!”

    J. Hartmann - Free Conversation Techniques webinar
    Rating 8.6
  • “I found the 'confrontational conversation skills and delivering bad news' course interesting. There is a theoretical grounding (general communication, communication specifically aimed at the 'roles' you can adopt in communication, the distinction between the questions 'do I have something to ask?' and 'do I have something to say?' when giving feedback, an explanation of the 4G model that you can apply in practice straight away, using INGE and LSD, etc.) and also a large practical element. That keeps the participants active. The role-play actor was experienced and responded well to the participants' input. The trainer is experienced and managed to put us at ease and offer a clear and safe environment, so that we could make good use of the training day to practise common situations from our own work. In the end we spent most of the time on confrontational conversation skills and less on delivering bad news, but we were given a number of useful pointers on that too.”

    B. Koch - Stichting Jados - Holding Confrontational Conversations
    Rating 8.8
  • “Very well thought-out course. Theory, applying it yourself, role play (which elements work and which do not), role play again. So that all facets were covered through repetition. Training is repetition. The trainer created a very pleasant atmosphere and had perfect expertise.”

    H. Hofland, P-Services HR Group- Conducting Performance and Appraisal Interviews
    Rating 10.0
  • "In this course I learned to analyse why conversations go the way they do. What does a conversation trigger in me, how do I then react, how would I like to react and how can I go about that? What might a conversation trigger in the other person and how can I deal with that? A lot of attention was paid to personal learning objectives. As a result, the content of the course matched what I wanted to achieve well."

    - Conversation Techniques
  • “Good preparation, good content, well delivered.”

    R. Koops, Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (BZK) FMHaaglanden - Conversation Techniques
    Rating 8.2
  • “My experience is very positive; the material is presented in a playful way, so you take it in easily. You can then apply it smoothly in your own situation. I have certainly taken good things away from it.”

    E. Lammertink, Vestia- Conversation Techniques (follow-up course)
    Rating 7.4
  • “I found the content of the course very good. The trainer addressed all the cases and went into each one individually. The feedback given was received very positively.”

    J. Schuurman, FM Laaglanden - Conversation Techniques
    Rating 8.1
  • "There was plenty of room to address everyone's personal issues. The trainer gave clear explanations and good examples. He really made me think!"

    - Motivational interviewing
  • “Tailor-made course, matching your learning objectives!”

    D. Hanemaaijer, Regenboogschool - Conversation Techniques
    Rating 8.0
  • “Despite its short duration, this course answered my question exactly. There was ample room for practice, relevant input and materials from the trainer, and it was delivered in a particularly pleasant atmosphere. A great deal of attention was paid to tailoring it to the participants' wishes, without losing direction. That makes the course itself an example of good conversation techniques/communication.”

    G. de Boer, ORETC - Conversation Techniques
    Rating 9.8
  • “The tips and tricks you get from this course are highly applicable to day-to-day practice. It is good to sharpen your focus again in this way.”

    S. Kortekaas, Beter:- Absence support: Conducting absence interviews
    Rating 7.7
  • “It is an instructive course. The information you receive suits you as a person. During the lessons this is further refined to what you need. After the course you become more aware of what you are doing and of what is said during a conversation.”

    A. Kool, Luba Personele Diensten - Conversation Techniques
    Rating 8.4
  • “In a short space of time, this webinar provides a few important tools for conversation techniques that can then be used in a great many different situations. It is done clearly and with great expertise.”

    C. van de Bilt- Free webinar Conversation Techniques
    Rating 9.0
  • “The content of the course is easy to apply in practice”

    C. Brandsen-Nicolai - Vattenval N.V. - Motivational Interviewing
    Rating 10.0
  • “The course was well put together and I got a lot out of it. You could clearly tell that the trainer is an expert in this field and beyond. We also covered a number of matters (briefly) that were not directly related to the course itself. I found the intake interview beforehand surprising. I noticed that it allows you to make a good start on the course straight away.”

    A. Goldewijk, Holanda B.V. - Conducting Performance and Appraisal Interviews course
    Rating 8.2
  • “A bespoke course aimed at providing practically applicable tools for various communication issues.”

    L. van Waardenburg, Woonstad Rotterdam - Conversation Techniques
    Rating 7.6

Learnit reviews

Frequently asked questions

The Absence Management: Conducting Absence Interviews course is ideally suited to managers and (HR) managers who regularly speak with employees who are absent. You learn how to conduct different types of conversations: the signalling interview, the absence management interview and the return-to-work interview. The course is also a good fit if you want to distinguish more clearly between unjustified absence and genuine incapacity for work.

During the Absence Management course you will learn to conduct three types of absence conversation: the signalling conversation, the absence support conversation and the return-to-work conversation. Each conversation has its own angle, depending on the moment within the period of absence. In the classroom you will practise how to clarify absence, explore its causes and arrive at a solution together with the employee.

Yes, after completing the Absence Management: Conducting Absence Interviews course you will receive a certificate of participation from Learnit. This certificate confirms that you have fully attended the classroom-based training course and have practised the conversational skills covered on identifying, supporting and returning to work. The certificate is a useful addition to your HR or management profile.

No, no specific prior knowledge is required for the Absence Management: Conducting Absence Interviews course. The classroom training course is built up from the basics and is suitable for managers and (HR) managers who want to learn how to conduct absence interviews. Practical experience of managing staff is an advantage, as during the course you will immediately make links with your own cases.

The Absence Management course is taught in a classroom setting and combines theory with plenty of practical exercises. You alternate between experiencing, experimenting with behaviour and conversation techniques, reflecting and exploring theory. Through role plays and practice situations you experience the effect of new behaviour straight away. An intake takes place beforehand, so that the programme matches your learning objectives and working practice.

The Absence Management: Conducting Absence Interviews course focuses specifically on the three types of conversation surrounding sickness absence: the signalling interview, the absence management interview and the return-to-work interview. Each conversation has its own moment in the absence process and its own angle. In addition to conversation skills, the course also covers incapacity for work, unjustified absence, the causes and consequences of absence, and relevant figures, facts and rules. A general conversation techniques course mainly deals with structure and conversation skills, without the legal and organisational context of absence. A Bad News Conversations course focuses on one type of conversation about a one-off message. Choose this classroom course if, as a manager or HR manager, you deal with absence on a structural basis and want to be able to tackle both the conversations and the underlying absence issues.

The company doctor assesses medical incapacity for work; as a manager or HR manager you conduct the identification, support and return-to-work interviews yourself. That division of roles is both legal and practical: you are responsible for the working relationship and reintegration, the doctor for the medical assessment. Choose this classroom-based training course if you conduct absence interviews on a regular basis and find that you get stuck with unjustified absence, relational causes or long-term absence. You practise the three types of interview live and receive direct feedback from a trainer – something an occupational health service does not provide and which is missing in self-study or e-learning. It is not useful if absence in your organisation is incidental and limited to short-term sick leave.

Books and articles explain perfectly well what a signalling, support or return-to-work interview is. What they do not teach you is how you yourself react when an employee becomes emotional, remains vague about their symptoms or places the cause outside themselves. The Absence Management: Conducting Absence Interviews course works with concrete experience, experimenting with behaviour, reflection and theory. You practise conducting interviews in practice and receive direct feedback from the trainer and fellow participants. You also discuss how to remove internal causes of absence and when absence is unjustified. The difference from self-study therefore lies in practising under guidance and experiencing the effect of your own behaviour in a conversation. Something that reading alone does not provide.

As a line manager you are, in almost every organisation, the first to conduct absence conversations; HR provides support but usually does not take them over. You are ready for them if you recognise the difference between a signalling conversation (in the case of emerging or notable absence), an absence support conversation (during longer-term absence) and a return-to-work conversation (on resuming work), and if you know when to probe further and when to refer to the company doctor. If you have doubts about this, or if you find that conversations get stuck on relational or work-related causes, the Absence Management course is worthwhile. In the classroom course you practise these three types of conversation with actors and feedback. Afterwards you conduct them independently; HR remains an adviser, not a substitute.

The Absence Support: Conducting Absence Interviews course focuses on conversation skills, but also pays attention to the figures, facts and rules surrounding absence and incapacity for work. You learn to recognise the difference between unjustified absence and illness, and which actions are appropriate in cases of unjustified absence. The course is not a legal course in employment law and does not cover the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter) exhaustively. For the procedural steps, deadlines and reintegration files, the company doctor or occupational health service remains your formal partner. If you mainly want to get to grips with the legal framework, a separate course in employment law or absence management is a better fit. If you want to equip managers to conduct signalling, support and return-to-work interviews in practice within that legal context, then this classroom course is the right choice.

Yes, dealing with emotion and resistance is an essential part of the Absence Management: Conducting Absence Interviews course. Absence often has relational or work-related causes, which means conversations quickly become charged. During the course you actively experiment with behaviour and conversational techniques, so that you experience the effect of a different approach. You practise the identification interview, the absence support interview and the return-to-work interview. Each has its own angle and its own pitfalls in terms of emotion. The method alternates between experiencing, reflecting and exploring theory. As a result, you learn not only what to say, but also how to steer a conversation when the employee reacts emotionally or defensively. The course is taught in a classroom setting in a small group.

You can find the current price at the top right of this course page, along with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.