Absence Management course: Conducting Absence Conversations

“The tips and tricks you get from this course are highly applicable to day-to-day practice. It is good to sharpen your focus again in this way.”

“A good and useful course with a very likeable trainer!”

“A very pleasant, practical training course with plenty of room to practise with our own cases. Saar listened very well, has an open attitude, gave very good feedback and valuable tips that we could put to use straight away. She also created a nice, open atmosphere. Excellent! The use of videos was very valuable too.”

“The basic skills of conversation technique. Explained in a compact way. And practised intensively straight away in a small group. You really do get your turn. You take skills away from this course that you can apply immediately.”

“The overall impression was good; the course gives you tools to become more aware of your own part in a conversation. Where you may need to take a different approach to achieve a better/more pleasant outcome. Or to discover that you may have done something better in the past than you first thought. (that is nice too sometimes)”

“I found the 'confrontational conversation skills and delivering bad news' course interesting. There is a theoretical grounding (general communication, communication specifically aimed at the 'roles' you can adopt in communication, the distinction between the questions 'do I have something to ask?' and 'do I have something to say?' when giving feedback, an explanation of the 4G model that you can apply in practice straight away, using INGE and LSD, etc.) and also a large practical element. That keeps the participants active. The role-play actor was experienced and responded well to the participants' input. The trainer is experienced and managed to put us at ease and offer a clear and safe environment, so that we could make good use of the training day to practise common situations from our own work. In the end we spent most of the time on confrontational conversation skills and less on delivering bad news, but we were given a number of useful pointers on that too.”

“Valuable tools that can be applied in practice!”

“Interesting course: instructive and good trainers.”

“An enjoyable and above all educational course that helps you improve your communication. Becoming aware of what you say and processing (in the right way) the communication you receive. Definitely recommended for anyone who wants to develop themselves.”

“An organisation that wants to teach a way of communicating in an open and honest manner without damaging people. I found it very pleasant.”

“Interesting course: instructive and good trainers.”

"The course strikes a good balance between theory and the practical feasibility of the goals set. The atmosphere was important, as it meant participants made a real effort with the conversation techniques and managed to get excellent results out of one another. The course time flew by. A successful course."

“Very enjoyable course, extremely instructive. I was lucky to end up in a nice group, which does make a difference.”

"I had a pleasant training day on conducting PDP interviews. It was instructive, partly because we did exercises regularly, with the trainer stepping in at just the right moment. That way you were aware of what was happening. It was good that it was a small group, which meant there was real room to put forward specific questions and cases from your own organisation."

"An excellent course for dummies like me, who are about to conduct a job interview with a candidate."

“I thought it was a good session, instructive and at a good pace. Sufficient attention was paid to the topics we had asked about, and time was taken for them. The trainer was also good, calmly explaining the topics we wanted to discuss. Thank you, Marco Schmidt, Reintegration Work Supervisor”

“The recruitment and selection course is really worth recommending. You learn how to use the STAR method to get far more information out of your applicant than they would normally give, because applicants often give the answers to standard questions that you would like to hear. The art is to put situations to them and ask follow-up questions about those, which gives you a much better and more honest picture of your applicant. Great tips and tricks.”

“The overall impression was good; the course gives you tools to become more aware of your own part in a conversation. Where you may need to take a different approach to achieve a better/more pleasant outcome. Or to discover that you may have done something better in the past than you first thought. (that is nice too sometimes)”

“Very instructive course. The trainer is professional and takes the time for you.”

“I had an excellent private course and gained many new insights. Finally structure in my interviews, while still feeling that it does not become a routine trick but a sound, professional job interview.”

“Tailor-made course, matching your learning objectives!”

“An instructive course. Plenty of tips you can use in practice. It really makes you aware of your own behaviour. It teaches you to give conversations more depth and to genuinely find answers to your questions.”

“I started this course without any experience. Within two days I had held several conversations and, just as importantly, I learned the reasoning behind the attitude I adopted and the questions I asked. Thanks to the personal approach, I was able to make my own learning objectives known and achieve them! Instructive, personal and enjoyable!”

“Good, practical course.”

“Nice and concrete and easy to apply in practice.”

"An instructive and dynamic tailor-made course."

"Recommended for everyone."

"There was plenty of room to address everyone's personal issues. The trainer gave clear explanations and good examples. He really made me think!"

“A good way to learn how to conduct job interviews in the form of STAR interviews. By asking the right questions, you also get a proper picture of how to conduct conversations in the STAR format.”

“A small-scale training course with plenty of personal attention, so it was well tailored to everyone's learning needs. This course offers a good combination of theory that can be put into practice straight away and can also be applied well in practice afterwards.”

“Very instructive, I learned a lot that I can practise with straight away in my day-to-day work and make my own. There was plenty of varied course material. The reference material, the book and the folder of information are also useful to look back on. My learning objectives were covered well during the course, which meant I got a lot out of it. The course was varied, so I was able to stay focused and take an active part. Everyone felt safe enough to dare to learn.”

"An excellent course for dummies like me, who are about to conduct a job interview with a candidate."

"Very interesting and instructive, even though the material on certain topics was already familiar. Every trainer comes up with new and different tips and tools. A good alternation of theory and exercises. Plenty of personal attention, thanks to the small group size. Professionally set up; well prepared, a pleasant intake interview beforehand and a handy reference work. I have gained a lot of knowledge. I am fully engaged with it and apply it daily. Great!"

“Very practical course in which you can apply the tips and improvements directly in practice.”

“An enjoyable and above all educational course that helps you improve your communication. Becoming aware of what you say and processing (in the right way) the communication you receive. Definitely recommended for anyone who wants to develop themselves.”

“Very well thought-out course. Theory, applying it yourself, role play (which elements work and which do not), role play again. So that all facets were covered through repetition. Training is repetition. The trainer created a very pleasant atmosphere and had perfect expertise.”

“I took the course on 15 and 29 March 2012 in The Hague. A very good course with a great many exercises. The course material was well and comprehensibly worked out. It was a pleasant course. I learned a lot from it. The location was also very easy to reach. I have already scheduled my next course.”

“An organisation-focused training course in which you can indicate your own wishes in advance.”

“A to-the-point training course in which the differences between participants regarding conducting conversations were addressed very well. Each participant gained their own insights and learning objectives, and sharing those insights also proved interesting for everyone. I thought a strong point was the use of models, with participants being asked to supply the content. This worked far better than presenting a model with often abstract concepts that then have to sink in and subsequently be put into practice/translated in an exercise.”

“Interesting to pause and consider situations at work and to reflect on your behaviour and performance in a professional environment.”

"I had a pleasant training day on conducting PDP interviews. It was instructive, partly because we did exercises regularly, with the trainer stepping in at just the right moment. That way you were aware of what was happening. It was good that it was a small group, which meant there was real room to put forward specific questions and cases from your own organisation."

“' An instructive and interesting course, in which you learn how to open a conversation, for example a bad news conversation.'”

"Enjoyable course, open atmosphere, fits your own learning needs well."

"It is a course with plenty of room for real-life problems. The set-up also gives you enough time to practise cases."

“A useful course at an organisation where both the materials and the trainer score more than adequately!”

“Very useful course with theory well applied in practical exercises!”

“My experience is very positive; the material is presented in a playful way, so you take it in easily. You can then apply it smoothly in your own situation. I have certainly taken good things away from it.”

“The course is definitely to be recommended. Beforehand you can pass on your learning objectives during a brief telephone conversation with the trainer. All your objectives are then covered. The trainer teaches in a very enjoyable way, with structure but without it feeling imposed in any way. Input from participants is greatly appreciated. Presenting in front of the camera seems daunting at first, but it is very instructive and ultimately great fun too. As well as being very instructive and readily applicable, I also found the days very enjoyable. A shame that it is over. Fortunately I still have my course material with my notes, and the important points are still firmly in my head.”

“Good, practical course.”

“A useful course at an organisation where both the materials and the trainer score more than adequately!”