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The first three chapters online, with a knowledge check after each chapter. Plus a PDF with a worksheet and cheat sheet.
You can read the lessons straight away. For the PDF, you leave your details.
Start with lesson 1Prefer to have a trainer there with you?
The two-day course Dealing with your own frustrations and emotions in the workplace. You practise with your own situations: what you say when you are angry, and how to make that conversation end well all the same.
€1250,- excl. VAT
View the Dealing with Your Own Frustrations and Emotions in the Workplace course All Wellbeing & resilience courses →A colleague cuts you off for the third time in a meeting. A client repeats the same complaint even though you have already explained three times how things stand. You feel the heat creeping up the back of your neck and you hear yourself speaking more sharply than you meant to. That moment, just before you react, is what this course is about. Frustration is not a fault in your system: it is a signal that something is clashing between what you expect and what is actually happening. The difference is not in how much frustration you feel, but in what you do with it in the seconds that follow.
This free online course is the starter for our full Dealing with your own frustrations and emotions in the workplace. In the first three chapters you see how tension builds up over weeks into an outburst, you learn to calm yourself at the two moments that matter, and you turn around the thought that stands in your way. Each chapter ends with a short knowledge check, so you notice straight away whether it sticks.
The full course goes on with the communication model and the laws underlying it, listening and asking follow-up questions, the Rose of Leary and preventing escalation, responding assertively, giving feedback with INGE, conflicts at work, your core qualities and pitfalls, and a personal action plan. Would you like to practise those parts with a trainer present, and with your own situations on the table? Then take a look at the Dealing with your own frustrations and emotions in the workplace course.
0.-
IntroductionHow this free course is structured and what you will learn in the three chapters.
1.-
Where your frustration comes fromThe bucket that fills up, the three sources pouring water into it, and the tipping point after which impulse takes over.
2.-
Calming down before and during the peakKeeping your tension level low preventively with your life balance and four habits, and calming yourself reactively with your breathing.
3.-
Reframing limiting thoughtsThe G-scheme, the signal words of four thinking patterns and three questions that turn a limiting thought into a helpful one.
4.-
The communication modelSender and receiver, the three channels along which a message travels and why effect is something other than intention.
5.-
Laws of communicationYou cannot not communicate, the difference between content and relationship, and the iceberg beneath a conversation that gets stuck.
6.-
Listening, summarising and asking follow-up questionsActive listening, open and closed questions and the summary with which you keep the temperature of a conversation low.
7.-
Leary's RoseTwo axes that explain social behaviour, the eight styles and the behaviour that gets you furthest with each style.
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Preventing escalation with the RoseAction provokes reaction, making contact and attuning before you push ahead, and recognising a power struggle before you are caught up in one.
9.-
Responding assertivelyThree behavioural styles side by side, recognising sub-assertive behaviour in yourself and saying no without it turning into an argument.
10.-
Giving feedback with INGEFeedback versus criticism, the four G's, receiving feedback and dealing with a remark that stings.
11.-
Conflict management at workFrom irritation to rupture, countering objections, negotiating about interests and de-escalating in the moment itself.
12.-
Core qualities according to OfmanThe core quadrant, your pitfall and your challenge, and the allergy that explains why one colleague gets to you so much.
13.-
The personal action planFormulating goals in a SMART way, dealing with relapse and organising support in your own environment.
That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen
Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.
In short, you achieve much more in less time.
The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.
During this training course you learn to recognise, manage and prevent stress. You are given practical tools to bring more calm, focus and balance to your working and private life.
Learnit offers more than 300 IT and Communication & Management training courses. The courses are given as one-day or multi-day courses, and almost all of them can also be given as a workshop. In addition, Learnit offers courses as e-learning and as a combination of e-learning and classroom lessons.
Learnit has many locations throughout the country, so there is a good chance that a course is also given near you! A course can also be given in-company, in which case it takes place at your own company or organisation.
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