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The first three chapters online, with a knowledge check after each chapter. Plus a PDF with a worksheet and cheat sheet.
You can read the lessons straight away. For the PDF, you leave your details.
Start with lesson 1Prefer to have a trainer there with you?
The three-day Advisory Skills course. You practise with your own advisory conversations and receive feedback on what you demonstrate in practice.
EUR 1875,- excl. VAT
View the Advisory Skills course All Conversation Techniques courses →You know how things stand, you have looked into it and your advice is sound. And then it disappears into a drawer. Almost every adviser knows that moment. It is rarely down to the content: it is down to the way the conversation went. Anyone who fully grasps the issue but loses the client along the way is left with a tidy report and nothing more.
This free online course is the starter for our full Advisory skills. In the first three chapters you will see why quality and acceptance are both needed and what the advisory triangle says about that, make a deliberate choice between the four advisory styles, and bring structure to your work with the four phases of the advisory conversation. Each chapter ends with a short knowledge check, so you notice straight away whether it sticks.
The full course goes on to cover the communication model and the frame of reference, preparing a client meeting, the levels at which a conversation takes place, the roles of expert and partner, active listening and probing, the motives behind a decision, influencing and persuading, resistance, conflicts and negotiating, and how to embed it all in your own work. Would you like to work through those chapters with an experienced trainer, and with your own conversations on the table? Then take a look at the Advisory Skills course.
0.-
IntroductionHow this free course is structured and what you will learn in the three chapters.
1.-
Why good advice ends up in a drawerWhat advising is, the three parties in the advisory triangle and Maier's law: effect is quality times acceptance.
2.-
The four advisory stylesTelling, selling, exploring together and going along, and how you choose what suits this client and this issue.
3.-
The four phases of the advisory conversationOpening, analysis, advice and closing, with the pitfall of each phase and the step back to the analysis.
4.-
Communication as a foundationThe communication model, the three channels through which your message comes across and the other person's frame of reference.
5.-
Preparing the client meetingThe WHY-WHAT-WHO-HOW model, your first contact and the question with which you open a conversation.
6.-
Levels within an advisory conversationThe three layers of communication, intervening at four levels and what to do with opinions, feelings and power.
7.-
The roles of the adviserWhen you are the expert, when you are the partner, and how to choose that role deliberately instead of drifting into it.
8.-
Active listening and asking follow-up questionsListening, summarising and asking follow-up questions as a cycle, questioning techniques and the six A's of attentive advising.
9.-
The client's motives and needsThe three motives behind every advisory decision and how to make your proposal match them.
10.-
Influencing and persuadingThe difference between power and influence, Cialdini's six principles and Leary's Rose.
11.-
Dealing with resistanceRecognising resistance from behaviour, handling it without pushing, and building support outside the room.
12.-
Conflicts and negotiatingFive styles of conflict handling, when each style is appropriate and the basics of negotiating.
13.-
Self-knowledge and personal developmentOfman's core quadrant and developing your own advisory style, including your pitfalls.
14.-
Embedding and practical applicationYour action plan for the advisory conversations ahead, and a way to keep learning after the course.
That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.
Saar
Trainer in team coaching and communication
9,0 from 459 evaluations
Mieke
Trainer in conversation techniques and train-the-trainer
8,8 from 386 evaluations
Rob
Trainer in communication and leadership
8,6 from 346 evaluations
Christy
trainer in communication and leadership
9,2 from 256 evaluations
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen
Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.
In short, you achieve much more in less time.
The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.
In this course you work on the skills you need to sell with more enjoyment, confidence and results. You practise conversation techniques, presenting and closing, and apply everything directly to your own working situation.
Learnit offers more than 300 IT and Communication & Management training courses. The courses are given as one-day or multi-day courses, and almost all of them can also be given as a workshop. In addition, Learnit offers courses as e-learning and as a combination of e-learning and classroom lessons.
Learnit has many locations throughout the country, so there is a good chance that a course is also given near you! A course can also be given in-company, in which case it takes place at your own company or organisation.
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