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Free Inappropriate Behaviour course

Free, right now

The first three chapters online, with a knowledge check after each chapter. Plus a pdf with a worksheet and all the models at a glance.

You can read the lessons straight away. For the PDF, you leave your details.

Start with lesson 1

Prefer to have a trainer there with you?

The one-day course Inappropriate Behaviour: Recognising, Understanding and Tackling It. You practise the conversations that go with it, using your own situations and with an experienced trainer present.

€625,- excl. VAT

View the Inappropriate Behaviour: Recognising, Understanding and Addressing course All Dealing with Behaviour courses →

Most cases of inappropriate behaviour at work start small. A remark meant as a joke, a colleague who is systematically passed over in meetings, a messaging group in which the same person is always the target. On its own, none of it seems worth mentioning. Added together it makes a workplace unliveable, and it usually takes a long time before anyone says anything about it.

This free online course is the starter for our full Inappropriate Behaviour: Recognising, Understanding and Addressing It. In three chapters you learn where the boundary lies and what forms there are, what undesirable behaviour does to a team, and what you yourself can do if you see or experience something. Each chapter ends with a short knowledge check. The course is about behaviour between colleagues; for aggression from customers or visitors we have a separate free Dealing with Aggression course.

The full course goes on to cover how undesirable behaviour arises, the damage it does, early warning signs, psychological safety, the role of leadership, the legal framework and the conversations themselves: listening, giving feedback with the 4G model, intervening and repair. Would you like to work through those chapters with an experienced trainer present, and with your own situations on the table? Then take a look at the Inappropriate Behaviour course.

Inappropriate Behaviour
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Chapters 1 to 3 in a single PDF, with a worksheet and cheat sheet.

Contents:

  • 0.-

    Introduction
    What this free course is about, how it is structured and what you should not come here for.

  • 1.-

    Recognising inappropriate behaviour
    The spectrum from discomfort to criminal offence, why the effect counts rather than the intention, and the five forms that organisations distinguish.

  • 2.-

    What it does to a team
    How unwritten group norms arise, why bystanders stay silent and how a team ends up in fixed roles.

  • 3.-

    What you can do if you see something
    Separating fact from interpretation, the five ways to intervene and the route within your own organisation.

  • 4.-

    How unwanted behaviour arises
    Power as a breeding ground, the triggers in the work situation and the norm that shifts step by step.

  • 5.-

    The impact of unwanted behaviour
    The consequences for the person themselves, the costs to the organisation and the damage that only arises after a report has been made.

  • 6.-

    Recognising signals early
    What you see in individuals, the nine rungs of Glasl's escalation ladder and observing without filling in the gaps.

  • 7.-

    Psychological safety according to Edmondson
    The research behind the concept, the four stages of safety and how to make them measurable in a team.

  • 8.-

    The role of leadership
    Setting an example, making norms explicit, intervening in the moment and dealing with your own position.

  • 9.-

    The legal framework
    The duty of care under the Working Conditions Act, the risk assessment as a starting point, the confidential adviser and the complaints procedure.

  • 10.-

    Listening, summarising and asking follow-up questions
    Preparing the first conversation, listening without wanting to solve things and asking further about what actually happened.

  • 11.-

    Feedback using the 4G model
    Behaviour, feeling, consequence and desired behaviour in the right order, and what to do when you meet resistance.

  • 12.-

    Recovery and aftercare after a report
    Working restoratively, the conditions for a restorative conversation and the aftercare for the person reporting, the person addressed and the team.

  • 13.-

    Prevention within the organisation
    Keeping the code of conduct alive, a reporting structure that people can actually find, and monitoring the culture without fixating on reporting figures.

  • 14.-

    From insight to behaviour
    Your own role under the microscope, a personal action plan and keeping going when things get tough.

The trainers who deliver this course

That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.

Garbrand Trainer in communication skills and leadership 7,8 from 85 evaluations Jeroen Trainer in communication and leadership 9,5 from 44 evaluations

What participants say about Learnit

4,6 105 reviews Springest 8,8/10 886 reviews
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen

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Our free courses and webinars

Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.

  • You spend several days working dedicatedly on your learning objectives, which means you make progress more quickly
  • The trainer helps you over the bumps and spots your blind spot
  • the trainer can explore what your learning objectives are and show you the shortest learning route
  • You can practise real-life situations really well during the course
  • You get to know other participants with an interest in the same subject

In short, you achieve much more in less time.

The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.

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