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Free Dealing with Aggression course

Free, right now

Four chapters online, with a knowledge check per chapter. Plus a pdf with a worksheet and the models on a single page.

You can read the lessons straight away. For the PDF, you leave your details.

Start with lesson 1

Prefer to have a trainer there with you?

The two-day Dealing with Aggression course. You act out your own situations and hear from the trainer and the group what your reaction sets off in the other person.

€1250,- excl. VAT

View the Dealing with Aggression course All Aggression courses →

A customer raising his voice at the desk, a patient losing his temper, a caller threatening to come round. Anyone who works with people will encounter it sooner or later. The question is not whether it happens, but what you do in the moment itself. And that is difficult, because your body has already reacted before you have had a chance to think.

This free online course is the starter of our course Dealing with aggression and (verbal) violence. In four chapters you learn to tell the three forms of aggression apart, recognise your own reaction under pressure and discover, using the Leary Rose, why a conversation escalates. You then get two contrasting techniques: going with the flow in the case of emotional aggression, and setting boundaries with the BAKKES model when aggression is used as a means of pressure. Each chapter ends with a short knowledge check.

Reading is not the same as being able to do it. The full course goes on to cover the laws of communication, the seven de-escalation techniques, dealing with unpredictable aggression and your own safety, conflict handling, tension in yourself, and aftercare and agreements within your team. Above all, you practise: you re-enact your own situations and hear from the trainer and the group what effect your reaction has on the other person. If you work somewhere where physical aggression occurs, that also calls for a course from your own organisation, covering the protocols and alarm systems at your workplace. Take a look at the Dealing with Aggression and (Verbal) Violence course.

Dealing with aggression
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Chapters 1 to 3 in a single PDF, with a worksheet and cheat sheet.

Contents:

  • 0.-

    Introduction
    How this free course is structured, what you learn in the four chapters and where the limits lie of what you can learn from a text.

  • 1.-

    What aggression is and which form you are facing
    Spotting aggression coming through three channels, and the difference between emotional, instrumental and random aggression.

  • 2.-

    What aggression does to you
    Fight, flight or freeze, your posture and your voice in the first few seconds, and the Leary Rose.

  • 3.-

    Going with the flow in the case of emotional aggression
    Acknowledging without agreeing, recognising the turning point and moving the conversation from emotion to content.

  • 4.-

    Setting boundaries with the BAKKES model
    Why explaining yourself backfires with instrumental aggression, and the six steps to holding a firm boundary.

  • 5.-

    Communication as a foundation
    Sender and receiver, the four laws at play in every conversation and the difference between content and relationship.

  • 6.-

    Background to aggressive behaviour
    Frustration, fear, learned behaviour and personal circumstances, and what understanding does and does not achieve.

  • 7.-

    Dealing with random aggression
    Recognising unpredictability, the safety zones, when to call for help and why conversation techniques stop here.

  • 8.-

    Sub-assertive, assertive and aggressive behaviour
    Three behavioural styles, responding assertively in practice and why assertiveness is sometimes mistaken for aggression.

  • 9.-

    De-escalation techniques in practice
    The seven techniques at a glance, which technique suits which type and what actually derails a conversation.

  • 10.-

    Body language and conflict handling
    Body language as tension rises, the five styles of conflict handling and the interests behind positions.

  • 11.-

    REBT and dealing with tension
    Your own thoughts under pressure, turning around limiting beliefs and your core quality with its accompanying pitfall.

  • 12.-

    Prevention, aftercare and embedding
    The five phases of rising tension, buddy support, reporting incidents and an action plan for your own team.

The trainers who deliver this course

That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.

Elzo Communication and conflict management trainer 8,9 from 105 evaluations Garbrand Trainer in communication skills and leadership 7,8 from 84 evaluations Wouter Trainer in communication and leadership 8,8 from 56 evaluations Jeroen Trainer in communication and leadership 9,5 from 44 evaluations

What participants say about Learnit

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I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen

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Our free courses and webinars

Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.

  • You spend several days working dedicatedly on your learning objectives, which means you make progress more quickly
  • The trainer helps you over the bumps and spots your blind spot
  • the trainer can explore what your learning objectives are and show you the shortest learning route
  • You can practise real-life situations really well during the course
  • You get to know other participants with an interest in the same subject

In short, you achieve much more in less time.

The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.

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