Learnit offers this course Dealing with aggression free of charge as downloadable PDF. Of course, you can also take a more comprehensive, guided Dealing with aggression and (verbal) violence course in which a trainer shows you the finer points of the subject alongside the important basic principles.
In order to function well, it is important to feel safe and at ease at work. If you have to deal with aggression, there is a good chance that you will no longer feel safe. When unpleasant and aggressive behaviour occurs more often, it affects the atmosphere and the work, and is often a reason for sick leave or, worse still, for resignation.
In this free course we give you a taste of what awaits you in our Dealing with aggression course.
Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.
In short, you achieve much more in less time.
The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.
In this course you learn to recognise, assess and de-escalate aggression from clients, patients and bystanders. You practise with an actor on real-life situations from your own work.
In you learn to respond professionally to verbal and physical aggression from members of the public. You practise with an actor on realistic situations from your own working practice.
In this course you learn how to respond professionally to angry, unreasonable and verbally aggressive customers. You practise with an actor and go home with concrete de-escalation techniques.
Learnit offers more than 300 IT and Communication & Management training courses. The courses are given as one-day or multi-day courses, and almost all of them can also be given as a workshop. In addition, Learnit offers courses as e-learning and as a combination of e-learning and classroom lessons.
Learnit has many locations throughout the country, so there is a good chance that a course is also given near you! A course can also be given in-company, in which case it takes place at your own company or organisation.
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