Free, right now
The first four chapters online, with a knowledge check after each chapter. Plus a PDF with a worksheet and cheat sheet.
You can read the lessons straight away. For the PDF, you leave your details.
Start with lesson 1Prefer to have a trainer there with you?
The two-day Interview Techniques course. You record your own interviews, review them with a trainer alongside you and practise probing until it sticks.
€1250,- excl. VAT
View the Interview Techniques course All Personal branding & networking courses →You come out of an interview with a notebook full of notes and still the feeling that you have nothing. The other person has talked for an hour, friendly and at length, but afterwards every answer turns out to dissolve into fog. "It actually went pretty smoothly." "We discussed that with the team." You cannot do anything with it. The problem rarely lay with the other person: it lay in what you had not settled beforehand and in the follow-up question you did not ask.
This free online course is the starter for our full Interview techniques. In the four chapters here you learn to prepare your conversation around information rather than around a subject, you build a guide that genuinely helps you during the conversation, you gain seven question types that you can use deliberately, you learn to probe until you can picture the story, and you write up your material so that it is still usable a month later. Each chapter ends with a short knowledge check, so you notice straight away whether it sticks.
The full course goes on to cover what distinguishes an interview from a conversation, the communication model and the laws of communication, active listening and the obstacles to it, the layout of the room and showing attention, paraphrasing and reflecting feelings, the four interview formats from survey to in-depth interview, emotion and resistance with RET, and the seven pitfalls for the interviewer. Would you like to cover that material with a trainer present, and record and review your own conversations? Then have a look at the Interview Techniques course.
0.-
IntroductionHow this free course is structured and what you learn in the four chapters.
1.-
Your preparation and the interview guideFrom topic to information objective, the context of the person you are talking to, the three levels of strategy, tactics and technique, and a guide that is not a script.
2.-
The seven question typesInformative, opinion, experience, explanatory, hypothetical, reflective and check, with the rhythm of exploring and verifying.
3.-
Probing until you have the whole storyThe layers beneath an answer, four kinds of vagueness, the image test, three functional silences and naming a contradiction.
4.-
Writing up your interview and learning from itThe first half hour after the conversation, three ways to work up a recording, organising by theme and evaluating on content, process and your own role.
5.-
What sets an interview apart from a conversationThe interview as a purposeful instrument, four common interview types and the role you take on as an interviewer.
6.-
The communication processThe communication model with sender, receiver and noise, the channels you transmit on at the same time, and the laws of communication.
7.-
Active listeningWhy listening is harder than you think, the barriers that get in the way and developing your listening skills.
8.-
The atmosphere of the conversation and setting the stageDistance and orientation in the room, eye contact and posture, and showing attention without words.
9.-
Basic conversation techniquesSmall encouragements, paraphrasing, reflecting feelings and summarising as core interview techniques.
10.-
Interview formatsSurvey, selection, presentation and in-depth interviews, and the counselling and coaching conversation, each with its own approach.
11.-
Dealing with emotion and resistanceRecognising and handling emotions, the Rational Effectiveness Training, and listening when a conversation is under pressure.
12.-
Pitfalls for the interviewerSeven pitfalls listed, keeping the professional conversation on track and reflecting on your own behaviour.
That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.
Saar
Trainer in team coaching and communication
9,0 from 459 evaluations
Mieke
Trainer in conversation techniques and train-the-trainer
8,8 from 386 evaluations
Rob
Trainer in communication and leadership
8,6 from 346 evaluations
Joris
Trainer in communication and leadership
8,6 from 129 evaluations
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen
Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.
In short, you achieve much more in less time.
The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.
In this course you become aware of your own body language and learn to read that of others better. You gain a grip on what you convey and can therefore respond more precisely in (business) conversations. Practical, with plenty of exercises and immediate reflection.
On this course you learn how to conduct appraisal and performance review meetings professionally. You gain insight into the right structure, practise conversation techniques such as listening and asking follow-up questions, and learn to deal with emotions and resistance in order to reach clear agreements.
Learnit offers more than 300 IT and Communication & Management training courses. The courses are given as one-day or multi-day courses, and almost all of them can also be given as a workshop. In addition, Learnit offers courses as e-learning and as a combination of e-learning and classroom lessons.
Learnit has many locations throughout the country, so there is a good chance that a course is also given near you! A course can also be given in-company, in which case it takes place at your own company or organisation.
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