In this course you learn to conduct performance and appraisal interviews professionally. You practise conversation techniques, giving feedback and dealing with resistance.
Free cancellation up to four weeks before the start, so feel free to book now.
In brief. Conducting Performance and Appraisal Interviews is a 2-day classroom course. You can take it in Amsterdam, The Hague, Utrecht and Rotterdam among others, or online, in a group of no more than 8 participants. The price is EUR 1250,- excl. VAT per participant, including course materials, lunch on location and a certificate of attendance. We also run this course for a team or department in-company.




Your trainer: Saar, Rob, Joris or Marjorie 1.060 evaluations in total, averaging 8,8. View the trainers
Conducting performance and appraisal interviews requires preparation, structure and the right conversation techniques. In this course you work on a professional approach that motivates your staff and results in concrete agreements.
In this course you will learn how to conduct performance reviews and appraisal interviews in a professional manner. You will gain insight into the differences between the two types of interview and discover when to use which within the Performance Management Cycle.
You work on thorough preparation, a clear conversation structure and the deliberate use of conversation techniques such as listening, probing and summarising. You also practise evaluating objectively, giving and receiving feedback, and dealing with emotions and resistance. Tools such as the STAR method and SMART objectives are covered in detail.
The course is practical in nature: you actively work with realistic situations from your own working practice, so that you can apply what you have learned directly in your conversations with employees.
After this course you will conduct appraisal and performance review meetings that make a difference. You know the difference between the two types of meeting and when to use each within the Performance Management Cycle.
You prepare meetings in a structured way and stay in control during the meeting itself. By listening attentively, asking follow-up questions and summarising, you get to the heart of the matter more quickly. You map out your employees' strengths and pitfalls objectively using the STAR method.
You will also deal better with emotions and resistance at the table. You give and receive feedback in a way that motivates, and you close conversations with clear conclusions and SMART agreements that you and your employee can genuinely work with.
This course is intended for (HR) managers and team leaders who want to become skilled in conducting appraisal and performance review meetings. Whether you have just started managing people or already have years of experience: you will learn how to conduct these conversations professionally and effectively.
The course is practical and interactive in design. After an intake, the trainer tailors the programme to your learning objectives and your working situation. You actively practise with realistic conversation exercises, role plays and case studies from your own practice. You receive direct feedback from the trainer and the other participants.
We work in small groups of no more than eight participants, so there is plenty of room for personal attention and for practising new conversation techniques. A safe learning environment is central: you can experiment with new skills and discover what works for you. Theory and practice alternate continuously, so you can apply what you have learned directly in your own performance and appraisal interviews.
No specific prior knowledge is required for this course. It does help if your work involves performance or appraisal interviews, or if you are about to take on a role in which you will be conducting these interviews.
None in particular.
The course is given in Dutch as standard. The trainer speaks English. English-language course materials can be used. If at least 3 participants register, the course can also be given entirely in English.
Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.
Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.
Request a quote More about Conducting Performance and Appraisal Reviews in-company
2 training days. In order of date.
No suitable start date? Send us a date request, and we'll look at the options together.
Plan your own group on a date that suits you, at your office, at our premises or online. We tailor the content to your day-to-day work, and training a whole group is cheaper than individual bookings.
Ratings from participants after completing their course, across all courses by this trainer.
“I had a private course instead of a two-day course. It was intensive, but incredibly instructive. I notice that filming gives a lot of insight into the way you conduct a conversation. Beforehand I thought it would be a long day, but in the end the time went very quickly. We were able to cover a lot of topics and the variety keeps you sharp. I am very satisfied with the trainer. The personal approach and the link to the previous course in particular were very good.”
“Very well thought-out course. Theory, applying it yourself, role play (which elements work and which do not), role play again. So that all facets were covered through repetition. Training is repetition. The trainer created a very pleasant atmosphere and had perfect expertise.”
“An instructive course with plenty of room for feedback, questions and brainstorming. The trainer presented the topics clearly and in a relaxed manner, which was very pleasant. She also left plenty of room to deal with questions.”
“This course puts you in a better position to apply personal and business objectives in a professional and human way.”
“A useful course at an organisation where both the materials and the trainer score more than adequately!”
“The course was well put together and I got a lot out of it. You could clearly tell that the trainer is an expert in this field and beyond. We also covered a number of matters (briefly) that were not directly related to the course itself. I found the intake interview beforehand surprising. I noticed that it allows you to make a good start on the course straight away.”
"The course is enjoyable and instructive, and the use of video analysis during the role plays is certainly an added value. The material was partly new and partly familiar to me, but even so it was good to refresh the parts I already knew."
“A course with personal attention for the participants, in a pleasant environment and a good location.”
"Excellent, with a good focus on the aim of the course. Because the course was interactive, it was not difficult to stay focused."
"It is a course with plenty of room for real-life problems. The set-up also gives you enough time to practise cases."
“A course focused on the practical side of performance and appraisal interviews. You learn not only the standard actions, but also the reasons behind them. That makes it immediately applicable!”
“Very well organised, well prepared and enjoyable to follow and take part in. Good course material and extra information for after the course. Learnit Training is a professional organisation that devotes a great deal of time to thorough preparation and to the course itself.”
“The content was very good and well tailored to our company. The trainer was highly knowledgeable and was able to give many recognisable examples. The intake interview beforehand was good too.”
“The content is perfectly matched to the target group. Pleasant course, learned a great deal. Thank you!”
“During the course there is attention for everyone's personal examples from practice, which means you really get something out of the course.”
“I had initially signed up for a different course (Interview Techniques). During a conversation with Learnit Training, it turned out that this course also matched my needs well. They had judged that correctly. We were a small group, which meant the course could be tailored closely to our learning objectives. The trainer was very flexible; she adapted to our answers to questions. You could feel that she wanted to help you move forward. In my view she has a great deal of knowledge and expertise. I thoroughly enjoyed her sessions; she inspired me.”
“The trainer gave the group the confidence it needed, so that within a short space of time an 'open' conversation/discussion took place and everyone was able to share their story. This resulted in a course that struck the right chord.”
"It fitted our practice very well. The trainer really gave us tools to get started with. Tips for the trainer? Don't change a thing! It was the best course in ages. She was engaged and knowledgeable. She had a good feel for the atmosphere. She answered at a detailed level where necessary, but then immediately translated it into the broader lines of thinking."
"The professionalism of the course leader (Roeli), the attention paid to personal learning objectives and the connection between participants meant that the conversation techniques course was experienced as highly positive."
“Tailor-made course, matching your learning objectives!”
“The basic skills of conversation technique. Explained in a compact way. And practised intensively straight away in a small group. You really do get your turn. You take skills away from this course that you can apply immediately.”
"It was a thoroughly enjoyable course. The training was delivered with great enthusiasm and it was a pleasant setting. We were in a group of 3 participants, which worked very well for me. As a result, there was more scope to respond to your needs and provide personal guidance. We were able to cover a lot of topics. It was a good combination of theory and practice."
“A course with personal attention for the participants, in a pleasant environment and a good location.”
“A useful course at an organisation where both the materials and the trainer score more than adequately!”
"Very interesting and instructive, even though the material on certain topics was already familiar. Every trainer comes up with new and different tips and tools. A good alternation of theory and exercises. Plenty of personal attention, thanks to the small group size. Professionally set up; well prepared, a pleasant intake interview beforehand and a handy reference work. I have gained a lot of knowledge. I am fully engaged with it and apply it daily. Great!"
“Very well organised, well prepared and enjoyable to follow and take part in. Good course material and extra information for after the course. Learnit Training is a professional organisation that devotes a great deal of time to thorough preparation and to the course itself.”
"It was a thoroughly enjoyable course. The training was delivered with great enthusiasm and it was a pleasant setting. We were in a group of 3 participants, which worked very well for me. As a result, there was more scope to respond to your needs and provide personal guidance. We were able to cover a lot of topics. It was a good combination of theory and practice."
“Pleasant trainer. The role plays were very instructive.”
“I thought the course was good and, above all, useful and instructive. Even though I am not feeling great at the moment and am not quite myself, I still got a lot out of it. Most people dread role-plays, but once you are over the 'fear', doing a role-play is great fun and very instructive.”
“A highly professional organisation with excellent trainers who have solid experience and explain things well.”
“I took the course on 15 and 29 March 2012 in The Hague. A very good course with a great many exercises. The course material was well and comprehensibly worked out. It was a pleasant course. I learned a lot from it. The location was also very easy to reach. I have already scheduled my next course.”
“A compact yet complete course!”
“Despite its short duration, this course answered my question exactly. There was ample room for practice, relevant input and materials from the trainer, and it was delivered in a particularly pleasant atmosphere. A great deal of attention was paid to tailoring it to the participants' wishes, without losing direction. That makes the course itself an example of good conversation techniques/communication.”
“The content of the course is easy to apply in practice”
“A good course that is tailored well to your learning objectives. The atmosphere is relaxed, and thanks to the small groups you can open up quickly!”
“An interesting and highly applicable course in the field of communication. A good refresher and made very applicable by the trainer, Job.”
“I had an excellent private course and gained many new insights. Finally structure in my interviews, while still feeling that it does not become a routine trick but a sound, professional job interview.”
“This really is a tailor-made course. Beforehand you speak directly with the trainer. That way you get to know the trainer in advance and your goals are discussed. These goals are then addressed during the course. It is an interactive course. The material is built up step by step, so that at the end of the day you go home feeling that you have genuinely learned something. Definitely recommended.”
“I was given very clear tools that I can start using straight away. They are also applicable to all kinds of situations; at work, but also at home and in social settings. The trainer ensured that there was a pleasant and safe atmosphere during the course. This meant we were also able to work well with examples that are confronting.”
"Professional, approachable trainers, valuable and instructive content and concrete, practice-oriented examples."
“Because the needs and wishes were analysed in advance, it was a tailor-made course. An exceptionally capable, professional and experienced trainer who takes the course to a high level. We were impressed by her communication skills and her qualities as a job applicant. We learned a great deal and can now continue on our own with the assignments we were given.”
“Very useful course with theory well applied in practical exercises!”
“The course gave me insight into why I hold conversations the way I do and what I can do to break these patterns, and which techniques I can then use to become a better conversation partner.”
“The course covers a substantial amount of theory without ever becoming dull! Practical examples and other people's experiences challenge you to put what you have learnt into practice straight away. After this course you are a better equipped and more aware discussion partner, and your advisory skills are up to date again.”
“I recently took the conversation techniques course at LearnIT. The content of this course was very instructive and interesting. What is more, it was taught by an excellent trainer! I learned a lot from it. For this course LearnIT is definitely worth recommending!”
“The content of the course is easy to apply in practice”
“Comprehensive course, ample time for all the topics, and the participants' wishes are properly listened to instead of following a standard programme. Also enough breaks in between, so that concentration is maintained.”
“Very professional and practice-oriented. The tailored approach ties in with your daily work.”
"A well-organised course with a method you can apply in practice. The clear explanations and general communication made it a pleasure to take this course."
“Sound course with a good balance between theory and practical application. You then receive feedback and tips on this. The trainer understood the target group and the market in which we operate. The course challenges you with demanding case studies and assignments.”
Yes. Up to four weeks before the first day of the course you can cancel free of charge, without giving a reason. You then receive a credit note or, if you have already paid, a refund. If you cancel later, you pay part of the course fee: 25% between four and two weeks before the start, 75% in the two weeks before it and 100% in the final week. Moving to another start date is free of charge up to two weeks before the start, after that 50%. Sending a colleague in your place is always possible. Read the cancellation terms.
Free cancellation up to four weeks before the start, so you can secure a place now.