Conducting Performance and Appraisal Interviews course

In this course you learn to conduct performance and appraisal interviews professionally. You practise conversation techniques, giving feedback and dealing with resistance.

8.9 from 14 reviews 4,6 on Google NRTO quality mark

Free cancellation up to four weeks before the start, so feel free to book now.

For a team or department? Arrange your own group, at your premises or ours. In-company for your team

In brief. Conducting Performance and Appraisal Interviews is a 2-day classroom course. You can take it in Amsterdam, The Hague, Utrecht and Rotterdam among others, or online, in a group of no more than 8 participants. The price is EUR 1250,- excl. VAT per participant, including course materials, lunch on location and a certificate of attendance. We also run this course for a team or department in-company.

  • Conversations that really motivate
  • Firm direction, even in the face of resistance
  • Concrete agreements with SMART objectives
  • Objective evaluation using the STAR method
  • Giving feedback without the fuss
SaarRobJorisMarjorie

Your trainer: Saar, Rob, Joris or Marjorie 1.060 evaluations in total, averaging 8,8. View the trainers

Conducting performance and appraisal interviews requires preparation, structure and the right conversation techniques. In this course you work on a professional approach that motivates your staff and results in concrete agreements.

Description

In this course you will learn how to conduct performance reviews and appraisal interviews in a professional manner. You will gain insight into the differences between the two types of interview and discover when to use which within the Performance Management Cycle.

You work on thorough preparation, a clear conversation structure and the deliberate use of conversation techniques such as listening, probing and summarising. You also practise evaluating objectively, giving and receiving feedback, and dealing with emotions and resistance. Tools such as the STAR method and SMART objectives are covered in detail.

The course is practical in nature: you actively work with realistic situations from your own working practice, so that you can apply what you have learned directly in your conversations with employees.

Topics

  • The differences and similarities between appraisal and performance review meetings
  • The Performance Management Cycle (PMC)
  • The communication model and the influence of your own attitude
  • Conversation model for appraisals
  • Preparing for the conversation
  • Giving the conversation the right structure and build-up
  • Using conversation techniques deliberately: listening, asking follow-up questions and summarising
  • Objective evaluation
  • The STAR method as a tool
  • Giving and receiving feedback
  • Dealing with emotions and resistance
  • Drawing conclusions and making agreements
  • Setting concrete objectives with SMART

Result

After this course you will conduct appraisal and performance review meetings that make a difference. You know the difference between the two types of meeting and when to use each within the Performance Management Cycle.

You prepare meetings in a structured way and stay in control during the meeting itself. By listening attentively, asking follow-up questions and summarising, you get to the heart of the matter more quickly. You map out your employees' strengths and pitfalls objectively using the STAR method.

You will also deal better with emotions and resistance at the table. You give and receive feedback in a way that motivates, and you close conversations with clear conclusions and SMART agreements that you and your employee can genuinely work with.

Target audience

This course is intended for (HR) managers and team leaders who want to become skilled in conducting appraisal and performance review meetings. Whether you have just started managing people or already have years of experience: you will learn how to conduct these conversations professionally and effectively.

Teaching method

The course is practical and interactive in design. After an intake, the trainer tailors the programme to your learning objectives and your working situation. You actively practise with realistic conversation exercises, role plays and case studies from your own practice. You receive direct feedback from the trainer and the other participants.

We work in small groups of no more than eight participants, so there is plenty of room for personal attention and for practising new conversation techniques. A safe learning environment is central: you can experiment with new skills and discover what works for you. Theory and practice alternate continuously, so you can apply what you have learned directly in your own performance and appraisal interviews.

Prior knowledge

No specific prior knowledge is required for this course. It does help if your work involves performance or appraisal interviews, or if you are about to take on a role in which you will be conducting these interviews.

Comments

None in particular.

Practical information

Number of days
2 days
Course times
from 10 am to 5 pm
Teaching hours
12 hours
Education level
Suitable for all levels
Preparation time
None
Included
Course materials and lunch on site
Certificate
At the end of the course you will receive a certificate of attendance
Cancel
Free up to four weeks before the start (cancellation terms)

Language

The course is given in Dutch as standard. The trainer speaks English. English-language course materials can be used. If at least 3 participants register, the course can also be given entirely in English.

In-company

Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.

Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.

Request a quote More about Conducting Performance and Appraisal Reviews in-company

All start dates

2 training days. In order of date.

  • Thu 5 & Thu 19 November 2026 Amsterdam · 10:00–17:00 Enrol
  • Tue 24 Nov & Tue 8 Dec 2026 The Hague · 10:00–17:00Free cancellation until 27 October Enrol
  • Tue 8 & Tue 22 December 2026 Online · 10:00–17:00Free cancellation until 10 November Enrol
  • Tue 8 & Tue 22 December 2026 Arnhem · 10:00–17:00Free cancellation until 10 November Enrol
  • Tue 22 Dec 2026 & Tue 5 Jan 2027 Utrecht · 10:00–17:00Free cancellation until 24 November Enrol
  • Wed 10 & Wed 24 February 2027 Amsterdam · 10:00–17:00Free cancellation until 13 January Enrol
  • Fri 26 Mar & Fri 9 Apr 2027 Eindhoven · 10:00–17:00Free cancellation until 26 February Enrol
  • Tue 13 & Wed 28 April 2027 Groningen · 10:00–17:00Free cancellation until 16 March Enrol
  • Tue 13 & Wed 28 April 2027 Zwolle · 10:00–17:00Free cancellation until 16 March Enrol
  • Thu 29 Apr & Thu 13 May 2027 Rotterdam · 10:00–17:00Free cancellation until 1 April Enrol
  • Mon 2 & Mon 16 August 2027 Rotterdam · 10:00–17:00Free cancellation until 5 July Enrol

No suitable start date? Send us a date request, and we'll look at the options together.

This course for your team?

Plan your own group on a date that suits you, at your office, at our premises or online. We tailor the content to your day-to-day work, and training a whole group is cheaper than individual bookings.

  • Your date and location
  • Tailored content
  • Multiple groups or an academy are also possible
  • More than 25 years' experience
Request a quote No obligation, an adviser will be in touch shortly How in-company works

What others say about this course

8.9
Conducting Performance and Appraisal Interviews course: average 8.9 from 14 reviews

“I had a private course instead of a two-day course. It was intensive, but incredibly instructive. I notice that filming gives a lot of insight into the way you conduct a conversation. Beforehand I thought it would be a long day, but in the end the time went very quickly. We were able to cover a lot of topics and the variety keeps you sharp. I am very satisfied with the trainer. The personal approach and the link to the previous course in particular were very good.”

C. Zanoni
Stg. Werkgever Sportclubs
9.4

“Very well thought-out course. Theory, applying it yourself, role play (which elements work and which do not), role play again. So that all facets were covered through repetition. Training is repetition. The trainer created a very pleasant atmosphere and had perfect expertise.”

H. Hofland
P-Services HR Group
10.0

“An instructive course with plenty of room for feedback, questions and brainstorming. The trainer presented the topics clearly and in a relaxed manner, which was very pleasant. She also left plenty of room to deal with questions.”

A. Dincer
Politie Limburg-Zuid
10.0

“This course puts you in a better position to apply personal and business objectives in a professional and human way.”

A. Keuken - DEPOT Software10.0

“A useful course at an organisation where both the materials and the trainer score more than adequately!”

P. Stuifzand
Squiby Foods B.V.
9.2

“The course was well put together and I got a lot out of it. You could clearly tell that the trainer is an expert in this field and beyond. We also covered a number of matters (briefly) that were not directly related to the course itself. I found the intake interview beforehand surprising. I noticed that it allows you to make a good start on the course straight away.”

A. Goldewijk
Holanda B.V.
8.2

Training formats

Classroom

2 days€ 1250,-
  • Pleasant venue with a good trainer
  • Small groups
  • Inspiring and motivating
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Online

2 days€ 1080,-
  • Online with a trainer
  • Personal
  • Practical and interactive
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In-company

Bespoke trainingOn request
  • 100% for your group
  • Bespoke training
  • At your place or ours
View in-company

Workshop

Up to 4 hours for groupsOn request
  • Suitable for events
  • Interactive and inspiring
  • Large groups too
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Private training

At our place or yoursOn request
  • 100% just for you
  • Achieve a lot in little time
  • Whenever you want
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Frequently asked questions

Can I cancel free of charge?

Yes. Up to four weeks before the first day of the course you can cancel free of charge, without giving a reason. You then receive a credit note or, if you have already paid, a refund. If you cancel later, you pay part of the course fee: 25% between four and two weeks before the start, 75% in the two weeks before it and 100% in the final week. Moving to another start date is free of charge up to two weeks before the start, after that 50%. Sending a colleague in your place is always possible. Read the cancellation terms.

How long does the Conducting Appraisal and Performance Review Meetings course take and what does it cost?
The course lasts two days and you follow it in a classroom setting in a small group of no more than eight participants. In those two days you learn to prepare conversations, provide structure, apply conversation techniques and deal with emotions and resistance. Course materials and a certificate of attendance are included. For the current price, see the course page or request a quotation.
Who is the Conducting Performance and Appraisal Interviews course intended for?
The course is intended for HR managers, managers and team leaders who want to conduct performance and appraisal interviews in a professional, objective way. Whether you have just taken on a management role or have years of experience: you learn to prepare, structure and steer conversations. No prior knowledge is required. The group consists of a maximum of eight participants, so there is room for your own practical situations and learning objectives.
Which conversation techniques do you learn during the Conducting Performance and Appraisal Interviews course?
During this classroom course you learn techniques such as active listening, probing and summarising in order to get to the heart of the matter. You also practise with the STAR method for objective evaluation, setting SMART objectives, giving and receiving feedback, and dealing with emotions and resistance. In addition, you work with the communication model and a fixed conversation model for performance reviews.
What is the difference between a performance interview and an appraisal interview?
An appraisal interview is a two-way conversation in which you and your employee look back and ahead together at the work, the collaboration and development. A performance review is one-way traffic: as a manager, you give your assessment of performance over the past period. In the Conducting Appraisal and Performance Review Interviews course, you learn to distinguish between both types of conversation and to use them purposefully within the Performance Management Cycle.
What prior knowledge do you need for the Conducting Appraisal and Performance Review Meetings course?
You do not need any specific prior education for this course. It is useful, however, if your job involves managing people or HR responsibilities, so that you can apply what you learn straight away. During the intake, the trainer takes stock of your experience and learning objectives, after which the course programme is tailored to your situation.
Do you receive a certificate after the Conducting Performance and Appraisal Interviews course?
Yes, after the course you receive a certificate of attendance from Learnit. This certificate shows that you took an active part in the course and have been trained in conducting appraisal and performance review interviews, in conversation techniques such as listening, probing and summarising, and in methods such as STAR and SMART. A useful addition to your CV or HR portfolio.
What is the difference between this classroom course and an online course in conversation skills?
The difference between the classroom course Conducting Appraisal and Performance Review Interviews and an online course lies mainly in the practice: in a group of no more than eight participants you hold real practice conversations, receive direct feedback from the trainer and fellow participants, and practise with emotions and resistance in realistic scenarios. An online course is suitable for theory such as the Performance Management Cycle, the STAR method and formulating SMART objectives. Skills such as probing, summarising and dealing with resistance are learned more effectively in a classroom setting, because body language and tone of voice can only be trained live. Beforehand, an intake takes place in which your personal learning objectives are identified, so that the programme matches them. Choose online if you mainly want to gain knowledge; choose the classroom course if you want to develop your conversational skills.
When should you opt for a classroom course on performance interviews instead of learning on the job with an HR colleague?
Learning on the job works fine if you only hold the occasional interview and an experienced HR colleague is available to look over your shoulder. A classroom course is the more logical choice in three situations. First: you hold interviews with several employees on a regular basis and want a consistent approach based on a fixed conversation model. Second: you want to practise difficult situations (emotions, resistance, bad news) without this being at the expense of a real employee. Third: you want feedback on your own conversational style, not just on the content. The course runs with a maximum of eight participants. You practise with role plays around the STAR method, SMART objectives and the Performance Management Cycle.
What do you get from this classroom course on performance interviews that you will not learn from a book or podcast about management?
A book or podcast gives you theory: how an appraisal interview should go, what the STAR method involves, how to formulate SMART objectives. What you don't get there is practice under pressure. In this course you re-enact real conversations, including difficult moments such as an employee becoming emotional or digging in their heels. The trainer and a maximum of seven other participants give you direct feedback on your attitude, your questioning technique and the way you summarise. You also learn where your own pitfalls lie, for example that you judge too quickly or avoid conflict. That insight doesn't come from listening or reading. Course materials and an intake with the trainer are included.
How do I know whether this course suits my situation as a manager?
This course suits you if you already hold a management or HR role and will soon be conducting performance reviews or appraisal interviews yourself. Three signs that the course is a good fit: you find it difficult to evaluate objectively, you get stuck when emotions or resistance come up during the conversation, or you notice that agreements fade away after the conversation. You work in a group of no more than eight participants, which leaves room to bring in your own cases. Beforehand there is an intake in which the trainer takes stock of your learning objectives and adjusts the programme. The course is less suitable if you do not yet manage people or if you are looking for a broader leadership programme. In that case, general management courses are a better match.
How long will it take before I can actually apply what I learn in this course in a performance review meeting?
You can put the basic skills to use in your next conversation straight after the two-day course. During the two days you actively practise conversation techniques such as listening, probing and summarising, and you apply the STAR method and SMART objectives in role plays. That direct practice is what sets it apart from self-study: you have already gone through the structure out loud once before a real employee is sitting opposite you. For handling more difficult situations with ease (emotions, resistance, a critical appraisal interview), routine builds up over roughly five to ten conversations in practice. The Performance Management Cycle and the conversation model you learn remain your fixed framework throughout. An intake beforehand ensures that the exercises match the conversations you will actually have to conduct soon.
What is the Performance Management Cycle and how does this course fit within it?
The Performance Management Cycle (PMC) is the annual process in which a manager agrees objectives with an employee, reviews performance during the year and appraises it at the end. The cycle usually consists of three moments: the planning meeting (setting objectives), the performance review (a two-way interim evaluation) and the appraisal interview (a one-sided assessment by the manager). This course covers the full PMC, but the emphasis is on the two types of conversation. If you want to go deeper into one specific element, for example only setting SMART objectives or only appraising, then a tailored private or in-company course is a more logical choice than the scheduled course. The scheduled course covers all the conversation moments broadly.

Next start: Thu 5 & Thu 19 November 2026 in Amsterdam

Free cancellation up to four weeks before the start, so you can secure a place now.

€ 1250,-excl. VAT · next start Thu 5 Nov
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