Free, right now
The first three chapters online, with a knowledge check after each chapter. Plus a PDF with a worksheet and cheat sheet.
You can read the lessons straight away. For the PDF, you leave your details.
Start with lesson 1Prefer to have a trainer there with you?
The two-day Negotiating course. You really negotiate, facing someone who doesn't give way, and see afterwards what you gave away.
€1250,- excl. VAT
View the Negotiating course All Sales & acquisition courses →You are sitting across from a supplier announcing a four per cent price increase, across from a colleague claiming the interesting job, or across from a customer demanding a discount. You hear yourself talking and halfway through you already know how it will end: you give in to get it over with, or you dig your heels in and the atmosphere is ruined. Negotiating is not about slick tricks. It is about knowing what is on the table, and about daring to ask the question no one else asks.
This free online course is the starter for our full Negotiating. In the first three chapters you learn to recognise when a conversation is a negotiation and where you yourself tend to go when things get tense, you see why shifting positions achieves so little and what principled negotiation offers instead, and you practise separating the person from the problem. Each chapter ends with a short knowledge check, so you notice straight away whether it sticks.
The full course goes on to cover the interests behind positions, solutions that benefit both parties, objective criteria, determining your breaking point and your negotiating room, the five phases of the conversation, trading concessions, recognising dirty tricks, active listening and your own behavioural style. Would you like to practise that with someone who does not give way, with your own case on the table? Then take a look at the Negotiation training course.
0.-
IntroductionHow this free course is structured and what you will learn in the three chapters.
1.-
Negotiating in everyday practiceWhen a conversation is a negotiation, the shared and the conflicting interest, and your own place on the strategy continuum.
2.-
Positional versus principled negotiationWhy digging in on positions gets stuck, soft on the people and hard on the problem, and the four principles of the Harvard method.
3.-
Separate the people from the problemShowing understanding without giving in, the three communication problems, the yes-but spiral and the first five minutes of a conversation.
4.-
Interests behind positionsThe difference between a position and an interest, the five needs that lie beneath them and the two questions that bring them out.
5.-
Mutually beneficial solutionsMaking the pie bigger, brainstorming as a separate step and using differences between parties rather than papering over them.
6.-
Insisting on objective criteriaReasonable standards as a yardstick, fair procedures for dividing and giving in to the principle instead of to the pressure.
7.-
Win-lose versus win-winNegotiating in a narrow alley, primary versus secondary currency and translating needs into something you can trade.
8.-
Preparing the negotiationPackages of negotiating objectives, establishing your breaking point, determining your negotiating room and the practical preparation.
9.-
Phases of the negotiationThe five phases from opening to closing, the balance of power at the table, trading concessions and recording agreements.
10.-
Negotiation strategiesChoosing your strategy at the table, the profile of an effective negotiator and the dirty tricks you need to recognise.
11.-
Active listeningThe communication model, improving listening skills, asking questions and summarising as a steering tool.
12.-
The DAS behavioural modelThe dominant-following and detached-together axes, adapting to the other person's style and style differences at the table.
13.-
The Leary CircumplexLeary's two axes, assertive behaviour at the table and dealing with objections.
14.-
Handling conflict according to Thomas-KilmannTwo dimensions and five styles, choosing your style for each situation and the route from conflict to agreement.
That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.
Mieke
Trainer in conversation techniques and train-the-trainer
8,8 from 385 evaluations
Rob
Trainer in communication and leadership
8,6 from 346 evaluations
Elzo
Communication and conflict management trainer
8,9 from 93 evaluations
Garbrand
Trainer in communication skills and leadership
7,8 from 84 evaluations
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen
Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.
In short, you achieve much more in less time.
The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.
On this course you learn how to conduct appraisal and performance review meetings professionally. You gain insight into the right structure, practise conversation techniques such as listening and asking follow-up questions, and learn to deal with emotions and resistance in order to reach clear agreements.
Learnit offers more than 300 IT and Communication & Management training courses. The courses are given as one-day or multi-day courses, and almost all of them can also be given as a workshop. In addition, Learnit offers courses as e-learning and as a combination of e-learning and classroom lessons.
Learnit has many locations throughout the country, so there is a good chance that a course is also given near you! A course can also be given in-company, in which case it takes place at your own company or organisation.
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