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Free Accounts Receivable Management course

Free, right now

Three chapters online, with a knowledge check per chapter. Plus a pdf with a worksheet for your own portfolio and a cheat sheet.

You can read the lessons straight away. For the PDF, you leave your details.

Start with lesson 1

Prefer to have a trainer there with you?

The two-day Credit Control course. You put your own aged debtors list and reminder letters on the table and practise the conversations you will be having tomorrow.

€1250,- excl. VAT

View the Accounts Receivable Management course All Bookkeeping courses →

An invoice that goes out of the door is not yet money in the bank. Between sending and receiving there is a period in which your working capital sits with the customer, and the longer that lasts, the smaller the chance that the amount will ever be paid in full. Credit control is about that period: keeping it short, without damaging the customer relationship.

This free online course is the starter for our full Accounts receivable management. In three chapters you learn to read your aged receivables list and calculate your DSO, you recognise why a customer is not paying and which type of payer you are dealing with, and you build a reminder procedure that runs from friendly to formal without you having to think it up for each customer. Each chapter ends with a short knowledge check, so you notice straight away whether it is sticking.

The full course goes on to cover your own role and mandate, credit management policy, customer acceptance and credit limits, invoicing, risk signals in your portfolio, the legal framework around default and collection costs, the collection process, the collection conversation, resistance, payment arrangements and an improvement plan for your own practice. Would you like to cover those topics with an experienced trainer present, and with your own portfolio on the table? Then take a look at the Accounts Receivable Management course.

Accounts receivable management
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Chapters 1 to 3 in a single PDF, with a worksheet and cheat sheet.

Contents:

  • 0.-

    Introduction
    How this free course is structured and what you will learn in the three chapters.

  • 1.-

    Insight into your outstanding items
    The outstanding items list, the six fields you really need, the ageing analysis in buckets and DSO as a management metric.

  • 2.-

    Why customers do not pay
    Can't, won't or never gets round to it, the six best-known payment excuses and the four payer types with the approach for each.

  • 3.-

    The payment demand procedure
    The escalation ladder from reminder to demand letter, the tone for each step and standard texts you only write once.

  • 4.-

    The role of the credit controller
    The order-to-cash process in seven steps, what late payment costs your organisation and the mandate you need.

  • 5.-

    The accounts receivable policy
    The building blocks of a credit management policy, embedding the policy in sales and translating it into a work instruction.

  • 6.-

    The preliminary stage
    Customer acceptance, setting the credit limit, terms and conditions and agreements that hold up later on.

  • 7.-

    Invoicing in order
    Requirements for an invoice, making payment easy and what to do if a customer disputes the invoice.

  • 8.-

    Risk signals in the portfolio
    Segmenting debtors by size and risk, monitoring external signals and covering your risks.

  • 9.-

    The legal framework
    From default to formal notice of default, statutory interest and commercial interest, the scale for collection costs and retention of title.

  • 10.-

    The debt collection process
    Handover to a collection agency, court proceedings, enforcement of the judgment and writing off as irrecoverable.

  • 11.-

    The collection conversation
    Preparation, the five-step conversation structure, listening and probing, and recording commitments.

  • 12.-

    Dealing with resistance
    Four forms of resistance, emotions in the conversation and pressing on assertively without burning the relationship.

  • 13.-

    Customer-focused debt collection
    The payment arrangement, preventive contact and restoring a customer relationship after arrears.

  • 14.-

    From policy to practice
    Reviewing your own practice, drawing up an improvement plan and embedding the results.

The trainers who deliver this course

That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.

Luis Finance and tax trainer 8,9 from 162 evaluations

What participants say about Learnit

4,6 105 reviews Springest 8,8/10 886 reviews
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen

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Our free courses and webinars

Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.

  • You spend several days working dedicatedly on your learning objectives, which means you make progress more quickly
  • The trainer helps you over the bumps and spots your blind spot
  • the trainer can explore what your learning objectives are and show you the shortest learning route
  • You can practise real-life situations really well during the course
  • You get to know other participants with an interest in the same subject

In short, you achieve much more in less time.

The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.

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