Free Train the trainer course for IT specialists and technicians

Chapters 1 to 3 in a single PDF, with a worksheet and cheat sheet.

• 0.-

  Introduction

  Why subject knowledge and the ability to explain are two different things, and what you will learn in the four chapters.

• 1.-

  The curse of knowledge

  Why your explanation does not land, what a frame of reference does to you, translating jargon and paring your explanation back to what the task actually requires.

• 2.-

  Demonstrate and let them do it

  Bales' learning pyramid, the arithmetic of your session plan, short cycles of explanation and practice, and a demo that people can follow.

• 3.-

  A group with mixed levels

  Cold feet behind the keyboard, the four steps to self-reliance and what to do with the one racing ahead and the one who is stuck in the same room.

• 4.-

  Questions during your explanation

  Six types of question, the choice between now, later or separately, the parking flipchart and staying calm when a question touches a nerve.

• 5.-

  Standing in front of a group

  Grounding, sentence melody and voice use, breathing and moving around the training room.

• 6.-

  Preparing your course

  Clarifying the assignment, the W and H questions, informing or persuading and goal-oriented programming in six steps.

• 7.-

  The circular model

  The seven steps, the exploration phase, defining the problem and the intake meeting with your client.

• 8.-

  Formulating learning objectives with BE SMART

  The criteria, the three steps in formulating them and learning objectives that suit a technical course.

• 9.-

  Structuring your programme

  The three-part structure of your day, developing statements, the checklist for your session plan and bridges between sections.

• 10.-

  Learning activities in practice

  Openers and closers, the subgroup assignment, embedding the learning afterwards and working formats for a software rollout.

• 11.-

  Kolb's learning cycle

  The four phases of the learning cycle, the learning styles test and connecting with the learning styles in your group.

• 12.-

  Presenting convincingly

  The five laws of persuasion, audiovisual aids, a fallback plan for when the technology falters and training with humour.

• 13.-

  Dealing with resistance

  Resistance as a signal, the intervention ladder, from objection to agreement and the thought between event and feeling.

• 14.-

  Evaluating your course

  Evaluating against your objectives, gathering feedback and holding on to your strengths.