Communication Skills course
In this course you discover your own communication style, learn to switch consciously between responses and practise with feedback, active listening and coming across clearly in conversations.
NRTO quality markFree cancellation up to four weeks before the start, so feel free to book now.
In brief. Communication Skills is a classroom course of 2 days. You can take it in Amsterdam, Utrecht, The Hague and Groningen, among other locations, or online, in a group of no more than 8 participants. The price is € 1250,- excl. VAT per participant, including course materials, lunch on location and a certificate of attendance. For a team or department we also deliver this course in-company.
- More calm and control in every conversation
- Switching consciously between response patterns
- Giving and receiving feedback with impact
- Insight into your personal communication style
- Communicating clearly without losing yourself
Your trainer: Mieke, Rob, Michaela or Christy 1.252 evaluations in total, average score 8,9. View the trainers
You communicate all day long, but does your message really get across? In this course you gain insight into your style, pitfalls and response patterns. You work on communicating clearly, calmly and convincingly, without losing yourself.
Description
Communication plays a part in almost every contact, but by no means always goes the way you would like. In this course you gain insight into your own way of communicating and the effect it has on others.
You will work on your verbal, non-verbal and paralinguistic expression and discover how your frame of reference and automatic response patterns colour your conversations. You will explore the difference between primary and secondary responses, so that you can switch more consciously at the moments that matter.
The course combines short bursts of theory with plenty of practice, reflection and feedback. Accessible models, such as the qualities and pitfalls circle and the Shannon & Weaver communication model, help you recognise patterns and apply them directly to situations from your own working or private life.
An intake interview takes place beforehand in which your learning needs are discussed. You work in a small group of no more than eight participants, which allows for personal attention and a safe atmosphere in which to experiment.
For teams and organisations. For a team or department we deliver this course in-company, focused on the way you communicate with each other and with clients.
Topics
During the course, topics covered include:
- How does communication work? Insight into the communication process, noise, misunderstandings and the effect on the other person.
- Your communication style: your core qualities, pitfalls and how you react under pressure.
- Primary or secondary reactions: switching between impulsive and conscious reactions.
- Verbal, non-verbal and paralinguistic communication: what you say, what you radiate and how your voice sounds.
- Active listening: showing attention and understanding, even without words.
- Giving and receiving feedback: clearly indicating your boundaries and being open to the other person.
- Frames of reference and miscommunication: how differences in background and conviction colour a conversation.
- Practical models: including the circle of qualities and pitfalls and the Shannon & Weaver communication model, always applied to your day-to-day practice.
Result
After this course you know how you come across and what you radiate, both verbally and non-verbally. You recognise your automatic response patterns and can consciously switch between them. You express yourself clearly and with confidence, and you give and receive feedback in a constructive way.
You understand how miscommunication arises and how to prevent it. You keep more control in conversations without losing your own character. Models such as the qualities and pitfalls circle and the Shannon & Weaver communication model give you practical support in doing so.
Target audience
This course is intended for anyone who wants to get a better grip on the way they communicate. You will probably recognise yourself in one or more of these points:
You come across differently from how you intend, you sometimes come on too strong or, conversely, hold back too much, you find it difficult to give or receive feedback, you want to deal better with emotions in conversations, you want to express yourself more firmly in work or private situations, you want more self-insight into how you communicate. And why.
Every participant brings their own learning objectives. You decide where you want to grow.
The course is suitable for office staff who spend a lot of time in meetings, writing emails and working with other departments.
Teaching method
You work in a small group of no more than eight participants, so there is plenty of room for personal attention and your own input. Beforehand you have an intake interview, in which we clarify your learning needs.
During the course we alternate short pieces of theory with plenty of practice, reflection and feedback. You learn above all by doing: you experience situations, receive immediate feedback and discover what works for you. Models such as the qualities and pitfalls circle and the Shannon & Weaver communication model serve as a practical framework, always linked to your own practice.
Prior knowledge
You do not need any specific prior knowledge for this course. You do not need any experience with communication models or courses in this field. It does help if you are open to self-reflection and willing to practise with your own communication style.
Comments
No specific comments.
Practical information
- Number of days
- 2 days
- Course times
- from 10 am to 5 pm
- Teaching hours
- 12 hours
- Education level
- Suitable for all levels
- Preparation time
- None
- Included
- Course materials and lunch on site
- Certificate
- At the end of the course you will receive a certificate of attendance
- Cancel
- Free up to four weeks before the start (cancellation terms)
Language
The course is given in Dutch as standard. The trainer speaks English. English-language course materials can be used. If at least 3 participants register, the course can also be given entirely in English.
In-company
Would you like to organise this training for a whole group or several groups? This can be cost-effective. For example, we can tailor the content entirely to your organisation, and training a whole group is also cheaper.
Are you looking at large numbers of participants or a complete academy? That involves a great deal. Consider planning and communication, for example, or identifying and agreeing the objectives and content of the training. Or differences in level, feedback mechanisms and safeguarding. Fortunately, Learnit has extensive experience in this field (more than 25 years) and we are happy to help you through this process.
All start dates
2 training days. Confirmed dates first, then in order of date.
- Tue 19 Jan & Tue 2 Feb 2027Certain to go ahead Utrecht · 10:00–17:00 · trainer JorisFree cancellation until 22 December Enrol
- Tue 3 & Tue 17 November 2026 Amsterdam · 10:00–17:00 Enrol
- Mon 30 Nov & Mon 14 Dec 2026 Utrecht · 10:00–17:00Free cancellation until 2 November Enrol
- Mon 21 Dec 2026 & Mon 4 Jan 2027 Utrecht · 10:00–17:00Free cancellation until 23 November Enrol
- Tue 5 & Tue 19 January 2027 Groningen · 10:00–17:00Free cancellation until 8 December Enrol
- Tue 5 & Tue 19 January 2027 Zwolle · 10:00–17:00Free cancellation until 8 December Enrol
- Tue 19 Jan & Tue 2 Feb 2027 Online · 10:00–17:00Free cancellation until 22 December Enrol
- Thu 28 Jan & Thu 11 Feb 2027 Amsterdam · 10:00–17:00Free cancellation until 31 December Enrol
- Wed 17 & Wed 31 March 2027 Eindhoven · 10:00–17:00Free cancellation until 17 February Enrol
- Wed 31 Mar & Wed 14 Apr 2027 Arnhem · 10:00–17:00Free cancellation until 3 March Enrol
- Tue 3 & Tue 17 August 2027 The Hague · 10:00–17:00Free cancellation until 6 July Enrol
No suitable start date? Send us a date request, and we'll look at the options together.
This course by city
This course for your team?
Plan your own group on a date that suits you, at your office, at our premises or online. We tailor the content to your day-to-day work, and training a whole group is cheaper than individual bookings.
- Your date and location
- Tailored content
- Multiple groups or an academy are also possible
- More than 25 years' experience
The trainers for this course
Ratings from participants after completing their course, across all courses by this trainer.
Mieke
Trainer in conversation techniques and train-the-trainer 8,8 from 386 evaluations
Rob
Trainer in communication and leadership 8,6 from 346 evaluations
Michaela
Trainer communication and personal development 9,1 from 264 evaluations
Christy
trainer in communication and leadership 9,2 from 256 evaluationsWhat others say about this course
Communication Skills course: average 8.5 from 50 reviews
“I would recommend this course, especially because it makes clear how you come across to other people. Something you often don't think about and have no idea of.”
“Intensive, instructive course with interesting material, given by a competent trainer.”
“The course was very worthwhile. A great deal of attention is paid to personal learning objectives and account is taken of each individual's possibilities. What you learn can be applied in practice.”
“To professionalise communication skills among (new) colleagues, particularly in view of a role in which all sorts of people are continually addressed about their behaviour. The way you communicate is essential in this.”
“The trainer has a relaxed manner and pays a great deal of attention to personal learning objectives.”
“The course holds up a mirror to the participants, which gives you a different insight into how people perceive something and translate it into an opinion/attitude.”
“My learning objective was to communicate with self-confidence, and this course certainly achieved that!”
"I found this a very interesting and instructive course. I learnt a lot of new things and gained useful knowledge that I can put to good use in practice. I am also very positive about the trainer. He taught in a clear and pleasant way, took the time to answer questions and kept our attention well. All in all a pleasant and valuable course that I would certainly recommend."
“I found it a valuable course, with a good build-up in terms of depth. First of all, you become aware of how the communication process unfolds and what role each communication channel plays in it. By then experiencing this yourself, you immediately understand the theory. The theory and exercises went a step further each time, so that you can build on what you learned earlier. At the end of the course you are aware of how you come across to others and you can act better during conversations when things stall or you are unable to grasp the essence. You also gain insight into the role emotions play and how the process of dealing with feedback works. Of course, it is important to keep practising this thoroughly in practice, so that in time you are no longer "consciously competent" but "unconsciously competent"!”
“The Communication Skills course is very interesting and instructive; the course really helps me to improve my communication.”
“Steff took us through the guidelines in various communication methods in a very pleasant and accessible way. I also very much enjoyed working together and discussing particular cases with my fellow participants.”
“An enjoyable and varied course, in which you get a good picture of yourself!”
“Very instructive! You get to see yourself through a different lens :)”
“The course was an “eye opener” for me; I got more out of it for myself than I initially expected.”
“An enjoyable, instructive but intensive course that will benefit you for the rest of your life.”
“Very good and skilled people who adapt well to the client's wishes. Would happily do it again.”
“Excellent course, tailored to personal learning objectives. In an enjoyable way, the course gives you insight into the effect your way of communicating has on the other person.”
"This communication course was inspiring, instructive and very positive, the information was conveyed clearly, and the small group made it more intensive. I can therefore say that we learned a lot and had plenty of opportunity to practise."
“Thanks to this communication course, I know how I can come across and that it can also be done differently. I had never really thought about it before. For example, I now know that you can ask a question in a different way, which allows me to get much more information. I have also learned to listen better and to take time for a conversation. Of course I still have to make it my own. So let's get to work!”
“They were two fantastic days.”
“Good for improving yourself. It is quite a personal course and for that very reason easy to apply in practice.”
“A good course for refreshing the principles behind communication or getting to know them for the first time.”
“If you want to go further than just learning communication models, you have come to the right place. An interactive, tailored course, and because of the small groups you really get the attention you need to achieve your objective(s).”
“I found the course very pleasant. A course in a 'safe' environment with a good balance between theory and practice. Plenty of room for your own input. Good feedback.”
“Interesting and very instructive course. You can learn a great deal about yourself during this course if you are open to it.”
“A person-centred course that takes everyone's learning objectives into account. Because you could indicate your personal learning objectives in advance, these could be taken into account during the course.”
“You learn more about yourself! Examples that are easy to apply.”
“The course contains both short and in-depth methods for quickly communicating better in every area with a broad target group. The applicability is noticeable to a surprising degree even before the second course day begins.”
"Very impressive course. Instructive, though intensive. Well worth it, I learned a great deal."
“It has certainly helped me and I think I will get a lot out of it in practice. I will definitely share this at work and try to encourage other colleagues to take part in this course as well.”
“The participant’s wishes are listened to carefully. Varied programme”
“A very enjoyable, educational and personal course where you immediately see the point of it all.”
“I had 2 extremely instructive days that I will be thinking back on often”
“Enjoyable, interesting and instructive course, well tailored to the participants”
“Excellent course at an easily accessible location, given by a highly knowledgeable trainer. The exercise material discussed beforehand was applied extensively, with plenty of room for our own input. Lots of exercises using our own practical examples.”
“Very practical course, where you can practise in a small, safe group.”
“Very enjoyable and instructive course. You cover and reflect on many topics and on how you can put things across and phrase them differently in a simple way, so that they come across more easily. The part on Listening, Summarising and Asking Questions is very instructive and you can apply it in practice straight away. All in all, two enjoyable and instructive days.”
"C. Steunebrink, Schutter Rotterdam B.V. - </>'This course will help me in the time ahead with meetings, appraisal interviews and so on.' - Rating: 7.6"
“This course holds up a mirror to you and provides tools for more effective communication.”
“The group I was in was small, which meant more attention could be given to me. The trainer responded quickly to our problems.”
“A very good course, which you can use both at work and in your private life.”
“Plenty of variety and a person-centred programme. Flexible options geared to the questions and needs of participants. A clear programme with the basic essentials. The video recordings were less pleasant at first, but very instructive! Recommended for anyone who wants to become aware of their attitude and behaviour and its effect on those around them.”
"During this course I was given many practical tools that I can easily apply in practice."
“A highly effective course on communication in the broadest sense of the word.”
“Good, thorough course, with plenty of practical exercises and an excellent trainer. Definitely recommended!”
“It is explained clearly and realistically, with examples taken from real life.”
“A clear course with a concrete objective, which had largely been achieved within 2 course days.”
“It is very clear and not at all long-winded. I would definitely recommend taking the course.”
“I practised giving and receiving feedback using the special technique. I found the material on communication channels, listening posture and gaining insight into myself and others very useful.”
“Communication course using role plays and searching for deeper insights into the real reasons behind the wish to improve communication. It does call for in-depth insight into what type of person you are (on your own, in a team, in private, etc.). Almost a psychological assessment, I would say.”
Training formats
Classroom
2 days€ 1250,-- Pleasant venue with a good trainer
- Small groups
- Inspiring and motivating
In-company
Bespoke trainingOn request- 100% for your group
- Bespoke training
- At your place or ours
Workshop
Up to 4 hours for groupsOn request- Suitable for events
- Interactive and inspiring
- Large groups too
Private training
At our place or yoursOn request- 100% just for you
- Achieve a lot in little time
- Whenever you want
Frequently asked questions
Can I cancel free of charge?
Yes. Up to four weeks before the first day of the course you can cancel free of charge, without giving a reason. You then receive a credit note or, if you have already paid, a refund. If you cancel later, you pay part of the course fee: 25% between four and two weeks before the start, 75% in the two weeks before it and 100% in the final week. Moving to another start date is free of charge up to two weeks before the start, after that 50%. Sending a colleague in your place is always possible. Read the cancellation terms.
Who is the Communication Skills course suitable for?
Which topics are covered during the Communication Skills course?
Do I receive a certificate after the Communication Skills course?
Is any prior knowledge required for the Communication Skills course?
How is the Communication Skills course delivered and how large is the group?
How do I know whether this course suits me, or whether I would be better off with a book on communication or an online course?
What is the difference between this course and a course in conversation techniques or assertiveness?
How quickly can I apply what I learn in this course in my conversations at work or in my private life?
Which communication models will I learn in this course, and are they genuinely usable in practice?
What happens if I notice during the course that I am affected or that emotions come up? Is there room for that?
Does this course also work if I mainly communicate in English or in international teams?
What does the Communication Skills course cost and how long does it take?
You can find the current price at the top right of this course page, along with the schedule, location and delivery format. For in-company or bespoke courses we are happy to provide a quotation on request.
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Confirmed to run: Tue 19 Jan & Tue 2 Feb 2027 in Utrecht, can also be attended online
This date already has enough participants. Free cancellation up to four weeks before the start, so you can secure a place now.