Free, right now
Four chapters online, with a knowledge check after each chapter. Plus a pdf with a worksheet and a cheat sheet.
You can read the lessons straight away. For the PDF, you leave your details.
Start with lesson 1Prefer to have a trainer there with you?
The one-day Selection Interviews with STAR course. You practise the selection interview with your own vacancy on the table and receive feedback on your own follow-up questioning.
€625,- excl. VAT
View the Selection Interviews with STAR course All HR & personnel courses →A candidate talks fluently and convincingly about teamwork. You had a pleasant conversation, you have a good feeling about it, and yet afterwards you have no idea what this person actually did. Two months later it turns out he is doing something quite different in your team from what he described. That is the problem the STAR method answers: you do not ask what someone would do, you ask what someone has done.
This free online course is the starter for our full Selection Interviews with STAR. In four chapters you will learn why past behaviour predicts more than good intentions, how the four letters of STAR help you get a complete behavioural example on the table, how to keep probing until you hear an action with a date and a person involved, and how to assess candidates afterwards without falling into the familiar thinking errors. Each chapter ends with a knowledge check, so you notice straight away whether it is sticking.
The full course goes on to cover your role as interviewer, active listening and the barriers that get in the way of it, leading the conversation, Ofman's core quadrant, preparing the recruitment, the application procedure and drawing up a competency profile you can actually assess against. Would you like to practise these topics with an experienced trainer present, and with your own vacancy on the table? Then take a look at the Selection Interviews with STAR course.
0.-
IntroductionHow this free course is structured and what you learn in the four chapters.
1.-
Asking about past behaviourThe criterion-based interview, why hypothetical questions yield little, and the difference between a behavioural example and an opinion, a working method or a 'we' story.
2.-
The STARR modelThe four letters of STAR plus the second R, the questions for each step, recognising a complete STAR and taking notes during the interview.
3.-
Probing until you hear behaviourThe four-layer probing funnel, socially desirable answers, the question types you are better off avoiding and the pitfalls for the selector.
4.-
Assessing and comparing candidatesScoring with evidence on an evaluation form, giving the scale meaning, weighing up candidates with minimum thresholds and the five assessment pitfalls.
5.-
The role of selectorThe selector as chair of the conversation, conducting an interview and gaining insight into your own conversational style.
6.-
Selecting is communicatingThe communication model, the formula E=KxA, the three channels you transmit on and the laws of communication.
7.-
Active listeningThe three proofs of attention, open versus closed questions, summarising at two levels and responding to feeling.
8.-
Barriers to listeningFour categories of listening barriers, environmental factors, language barriers and training your listening skills.
9.-
Leading the conversationThe four elements of opening a conversation, the meta-conversation, thinking aloud and a proper close.
10.-
Ofman's core quadrantCore quality, pitfall, challenge and allergy, and what you can do with a core quadrant in the selection interview.
11.-
Preparing the recruitmentThe recruitment checklist, where to find candidates and writing a job advert that attracts the right people.
12.-
The recruitment procedureFrom application to decision, the application form, the steps in the procedure and the correspondence with candidates.
13.-
The competency profileFrom role to competencies, must-have versus nice-to-have, formulating behavioural indicators and weighing up with minimum thresholds.
That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen
Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.
In short, you achieve much more in less time.
The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.
In this introductory NLP course you discover how language, thinking and behaviour are connected. You learn to build rapport, communicate more effectively, formulate goals clearly and use anchoring. You are given practical tools to recognise and change patterns.
On this course you learn how to conduct appraisal and performance review meetings professionally. You gain insight into the right structure, practise conversation techniques such as listening and asking follow-up questions, and learn to deal with emotions and resistance in order to reach clear agreements.
Learnit offers more than 300 IT and Communication & Management training courses. The courses are given as one-day or multi-day courses, and almost all of them can also be given as a workshop. In addition, Learnit offers courses as e-learning and as a combination of e-learning and classroom lessons.
Learnit has many locations throughout the country, so there is a good chance that a course is also given near you! A course can also be given in-company, in which case it takes place at your own company or organisation.
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