Free, right now
The first four chapters online, with a knowledge check after each chapter. Plus a PDF with a worksheet and cheat sheet.
You can read the lessons straight away. For the PDF, you leave your details.
Start with lesson 1Prefer to have a trainer there with you?
The two-day Assertiveness: standing up for yourself course. You practise with your own difficult conversations and notice within the group how you come across.
€1250,- excl. VAT
View the Assertiveness: standing up for yourself course All Personal effectiveness courses →You walk out of the meeting room and only in the corridor do you think of what you wanted to say. Or the opposite: you did say it, but more sharply than you meant to, and you regret it for the rest of the day. Between swallowing your words and lashing out lies a third option, and it can be learned. Assertiveness is not about raising your voice, but about putting your own interests on the table without pushing away those of the other person.
This free online course is the starter for our full Assertiveness. In four chapters you learn the difference between sub-assertive, assertive and aggressive behaviour, see with the Leary Rose why you keep ending up in the same pattern, build up a difficult conversation with an I-message, and say no without dwelling on it for the rest of the day. Each chapter ends with a short knowledge check, so you notice straight away whether it has stuck.
The full course goes on to cover your self-image and self-worth, the laws of communication, giving and receiving feedback, delivering bad news and criticism, dealing with anger and tension, conflict handling and negotiating, and the thoughts that hold you back. Would you like to practise that with your own difficult conversations, with a trainer and a group who let you hear how you come across? Then take a look at the Assertiveness course.
0.-
IntroductionHow this free course is structured and what you learn in the four chapters.
1.-
Sub-assertive, assertive and aggressive behaviourRecognising the three behavioural styles by their signals, and the same situation played out three times.
2.-
Leary's Rose: behaviour calls up behaviourTwo axes, eight positions, and why shifting one step changes the other person's reaction.
3.-
Saying what you want: the conversation and the I-messageA conversation goal instead of a topic, the four phases and the I-message in four parts.
4.-
Setting boundaries and saying noRecognising your limit, saying no in six steps and calmly sticking to your core message when the other person pushes.
5.-
Self-image and self-knowledgeHow your self-image comes about, the Johari window and the distortion of under- and overestimation.
6.-
Strengthening self-worth and self-confidenceThe self-fulfilling prophecy, taking criticism from a solid base and exercises that lift your self-worth.
7.-
Communication: sending, receiving and interpretingNoise between intention and meaning, your own frame of reference and what makes communication effective.
8.-
Communication channels and the laws of communicationThe three channels of your message, what happens when they contradict each other and the five laws of communication.
9.-
Giving and receiving feedbackThe feedback rules with INGE and LSD, taking criticism without tension and compliments that land.
10.-
Difficult messages: bad news, objections and criticismThe bad-news conversation in three phases, weighing up objections and giving criticism without the conversation grinding to a halt.
11.-
Dealing with anger and tensionThe escalation ladder, handling your own irritation and getting a stalled conversation back on track.
12.-
Conflict handling and negotiatingHow conflicts arise, five styles of conflict handling and the route from position to interest.
13.-
Limiting thoughts and core qualitiesThe ABC of thoughts and behaviour, recognising irrational thoughts and your own core quadrant.
That is the difference with a pdf: there is someone standing in front of the class who answers your questions and thinks along with your own situation.
Mieke
Trainer in conversation techniques and train-the-trainer
8,8 from 385 evaluations
Rob
Trainer in communication and leadership
8,6 from 346 evaluations
Michaela
Trainer communication and personal development
9,1 from 263 evaluations
Christy
trainer in communication and leadership
9,2 from 256 evaluations
I found the 'Interview Techniques' course to be good. Nothing to fault. It was also good that Job called beforehand for a short preliminary discussion. You don't see that very often. A very worthwhile course. It also had a strong element of repetition. Plenty of variety, including between theory and practice. Learned a lot, and applied it straight away during the course. And I think these learnings will also help me further when conducting interviews.
Tjeerd J
We took the Outlook, Teams and OneNote course with Roy Nieuwenhuijzen. Good content, and a few days before the course he got in touch with me (coordinator of the course, head of the secretariat). Pleasant that you can fill in the day itself as needed. The booklet for reference is rather dated, but apparently there is little up-to-date material to be found.
Inge Brouwers
In May 2024 I took the WordPress course. As an IT enthusiast with broad but not necessarily deep knowledge, I wanted to know more about WordPress. How do you install everything and how do you start building a website. This course is extremely well suited to that. From the outset you learn in 3 days how to start a website and what to look out for. I now have a solid basis for getting to work with WordPress and I know my way around the various options. The course is recommended for anyone who wants to learn in three days what WordPress can do and how to apply it.
Igno Freriksen
Your own motivation and commitment are essential if you want to master something new. You can get a long way with self-study. Learnit wants to contribute to this by offering valuable content such as free webinars and courses. This way you can get acquainted with new fields of learning. Once you have made a start, you may discover that there are also many advantages to taking a course at Learnit under the guidance of an experienced trainer.
In short, you achieve much more in less time.
The free courses are suitable for home study, as you can download them online as a PDF. The range of free courses consists of IT and Communication & Management courses. Would you like to learn more about these subjects, or is the subject you want to learn about not included? Then take a look at our courses.
In this course you learn to act proactively and take charge yourself. You work on communication, assertiveness and personal leadership, and practise anticipating using the Eisenhower model. You discover how to look ahead, keep an overview and get others enthusiastic.
In this course you work on greater self-confidence. You learn to recognise the causes of insecurity and discover how verbal and non-verbal communication influence your self-image. Through role plays, feedback and reflection you break through old patterns and act more consciously towards your goals.
In this Conflict Management course you learn to recognise and understand the background to conflicts. You practise conversation techniques for de-escalation, learn to deal with resistance and emotions, and discover your own role and style. In this way you give a positive turn to difficult situations.
In this Communication Skills course you discover your personal communication style, with your strengths and pitfalls. You learn to communicate clearly, calmly and convincingly, to listen actively and to give and receive feedback, so that you gain more control in every conversation.
In this course you learn how to give and receive feedback constructively. You discover techniques for adjusting behaviour, strengthening cooperation and creating an open communication climate. You also learn how to deal with emotions, criticism and difficult conversations.
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