Free Personal Effectiveness course

Chapters 1 to 3 in a single PDF, with a worksheet and cheat sheet.

• 0.-

  Introduction

  How this free course is structured and what you learn in the four chapters.

• 1.-

  Self-awareness with the Johari window

  The difference between your intention and your effect, the four areas of the Johari window and a self-assessment based on evidence rather than labels.

• 2.-

  Ofman's core quadrant

  Your core quality, that same quality taken too far, the challenge that brings it back into balance, and the allergy that pushes you into your pitfall.

• 3.-

  Breaking patterns with RET

  Why situations always end the same way, Albert Ellis's ABC model and four questions that turn a limiting belief into a helpful thought.

• 4.-

  Responsibility and ownership

  The circle of concern versus the circle of influence, reactive and proactive language, and moving from a signal to a proposal that lands.

• 5.-

  Personal leadership: steering from within yourself

  The gap between knowing and doing, Kolb's learning cycle and determining your own starting point.

• 6.-

  Communication styles

  The style quadrant, the four styles in behaviour, your own preferred style and what happens to that style under pressure.

• 7.-

  Attuning to the other person

  Style flexibility, the irritation zone between styles and what to do when two styles clash.

• 8.-

  LSP: listening, summarising, probing

  Four levels of listening, listening without filling in the gaps yourself, summarising as a steering tool and probing with open questions.

• 9.-

  Responding empathetically

  The difference between empathy and sympathy, formulating reflections of feeling, and naming the undercurrent in a conversation.

• 10.-

  Emotional intelligence according to Goleman

  The four domains of emotional intelligence, the emotional hijack and regulating emotions in the moment.

• 11.-

  Giving feedback with INGE

  Observation separate from interpretation, the I-message and choosing the right moment for your feedback.

• 12.-

  Receiving feedback

  Recognising your own defensive reactions, receiving feedback in four steps and actively asking for feedback yourself.

• 13.-

  From vision to SMART goals

  Core values as a compass, formulating a personal vision and the route from annual goal to weekly action.

• 14.-

  Managing expectations

  Making unspoken expectations visible, making agreements concrete, saying no without doing damage and the difficult conversation in four phases.

• 15.-

  Self-discipline in practice

  Doing what you decided even when you do not feel like it, the habit loop of cue, routine and reward, and choosing where your discipline goes.

• 16.-

  The personal action plan

  Your drivers in view, the structure of your action plan, organising support in your environment and lifelong learning.