Tailor-made in-company training courses

In this Conflict Management course you learn to recognise and understand the background to conflicts. You practise conversation techniques for de-escalation, learn to deal with resistance and emotions, and discover your own role and style. In this way you give a positive turn to difficult situations.

In you learn how to conduct relaxed and effective telephone acquisition calls. You discover your own style, build a strong call script and practise with openings, objections and closings.

In this Train the Trainer course you work on your personal training style and learn to set up training courses from preparation to evaluation. You practise with working methods, dealing with resistance and conveying course material, and finish with your own mini-training.

In this two-day course you work on the skills you need to sell with more enjoyment, confidence and results. You practise conversation techniques, presenting and closing, and apply everything directly to your own practice.

In this three-day Adobe Creative Cloud DTP course you work with Photoshop, Illustrator and InDesign. You learn to edit images, draw vectors and handle layout, from design to publication. You prepare material for print and export interactive PDFs.

In this Time Management training you work on gaining an overview, setting priorities and structuring your work. You practise assertiveness, delegating and coping with stress, and draw up a personal action plan to get a grip on your time and workload.

In one day you learn to conduct a job interview in which you radiate calm, present yourself convincingly and answer and ask the right questions.

A course in which you learn how to make meetings shorter, sharper and more results-oriented. You gain control over the agenda, chairing the discussion and the follow-up.

Learn how to guide changes and reorganisations, build support within your team and deal effectively with resistance. You will work on a concrete change plan and on your own leadership style in turbulent times.

In this course you learn the basics of working with a computer, Windows and Office in an accessible way. You practise with the mouse, programs, the internet, email, creating texts in Word and calculations in Excel. An ideal start for anyone who wants to feel more confident at the PC.

In this course on customer-focused working and customer satisfaction, you learn how to truly understand customers, translate their needs into suitable solutions and maintain pleasant contact even in difficult situations.

In this course you will learn how to conduct interviews in a structured and professional way. You will work on preparation, questioning techniques and the atmosphere of the conversation, and practise probing further, dealing with resistance and unravelling vagueness. That way you get the most out of every conversation.