Strong communication is the basis of every collaboration. In this field you will find courses that help you communicate more powerfully and work more effectively: from conversation techniques and presenting to assertiveness, personal growth and wellbeing at work. For anyone who wants more impact with less effort.
Dealing with aggression in healthcare
In this course you learn to recognise, assess and de-escalate aggression from clients, patients and bystanders. You practise with an actor on real-life situations from your own work.
Dealing with aggressive customers
In this course you learn how to respond professionally to angry, unreasonable and verbally aggressive customers. You practise with an actor and go home with concrete de-escalation techniques.
Pitching: your personal presentation
Learn to present convincingly in a short space of time with a sharp, personal pitch that suits who you are.
Presenting with conviction
In this course you work on presenting with confidence and conviction. You learn to build your story, turn nerves into positive energy, and spark and hold your audience's attention.
Acting proactively
In this course you learn to act proactively and take charge yourself. You work on communication, assertiveness and personal leadership, and practise anticipating using the Eisenhower model. You discover how to look ahead, keep an overview and get others enthusiastic.
REBT: Stop worrying
In this course you will learn to recognise and reframe worrying thoughts using Albert Ellis's REBT method. You will analyse limiting beliefs, practise with the A-B-C model and develop more effective behaviour. Afterwards you will approach life with more confidence, flexibility and decisiveness.
Conducting bad-news conversations
In this course you learn to structure a bad-news conversation in five phases: from the introduction to the follow-up appointment. You discover how to remain clear and firm while keeping an eye on the impact on the recipient. That way you hold a conversation that is both businesslike and humane.
Tackling Tension, my body under control
Recognise the signals your body gives during tense moments and learn, through targeted exercises, to stay calm and clear-headed precisely when it matters.
Storytelling
In this Storytelling course you learn how to convey your message powerfully through a story. You work on structure, narrative style and interaction, and discover how to connect people to you or your organisation with stories that really stick.
Mastering stress: work/life balance
During this training course you learn to recognise, manage and prevent stress. You are given practical tools to bring more calm, focus and balance to your working and private life.
Systemic work
Systemic work gives you a different lens for looking at situations that will not shift on a rational level. You learn to work with the principles of order, bonding and exchange, and you practise with systemic questions, interventions and constellations. You go home with concrete working methods for coaching, teams and organisational issues.
Copywriting for Intranet and Internet
In this Copywriting for Intranet and Internet course you learn to produce texts that work on screen: short, scannable, activating and geared to your target group. You apply everything directly to your own web texts.
